Lenovo credit card services

Ok, so I purchased an X61 on 10/4 online. I specified a 4-cell battery with the main system and then I ordered an extra 8-cell battery. All one credit card transaction from my end.

So the next morning I get an e-mail from Lenovo Credit Card Services saying that they could not verify the billing address information on my credit card, please call 1-800-426-3325 with passcode blah-blah within 120 hours or I run the risk of cancellation.

There are many irritations to this.

#1. I've had this credit card for 10+ years and have been at the same address for 10+ years and I don't see what could be the problem. For what it's worth, I've never gone within $10,000 of my credit limit, so that isn't the problem, either.

#2. For whatever reason Lenovo split my order into two: the X61 and then the extra 8-cell battery, even though I purchased both at the same time. Here's the kicker. They're holding up the X61, but the 8-cell battery part of the order apparently went right through and in fact was delivered to me via UPS on Tuesday. But how could one have a billing address verification problem and the other not considering that they were both part of the same transaction on my end? (Not to mention that there isn't an address problem to begin with, see #1.)

#3. I CAN'T @#$%!@&@# GET LENOVO CREDIT CARD SERVICES ON THE PHONE. I've called six times in the last four days and left three messages and received no response. The passcode they gave me doesn't get me anywhere. I finally called the general 1-866-96-THINK number and waded through the menus to someone in billing, where HOPEFULLY things were straightened out -- the guy said he'd verify the billing address with Credit Card Services. I'm less than reassured. The worst thing that could happen (well, maybe not the worst) is that Lenovo interprets their inability to respond to my repeated communications as my failure to respond to their communication and cancels my order.

I know others have tussled with Credit Card Services before. Did everything get straightened out in the end, eventually? ARGH!

 

Splitting the order is normal - they always ship each part as its available.

Just take a deep breath, I'm sure things will be fine!

 

I am in the same spot on an x61s being sent to my hotel.
Ordered one before and experienced the same non response as you only to get an email saying order went thru and was shipping so....
sit back enjoy the wait

 

Been there, I called and left a message at the number in the email to no avail. Two days later, I called my rep to see what was going on only to find that even my rep could not just give them a call. At any rate, my rep was responded to and the order was processed and shipped immediately. Just sit back and relax.