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    Lenovo customer service

    Discussion in 'Lenovo' started by Syberia, Dec 23, 2010.

  1. Syberia

    Syberia Notebook Deity

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    With all the complaints I've been reading in this forum, I find it necessary to share my recent experience with Lenovo's customer service. I sent them back a bricked Y460 last Friday, they e-mailed me yesterday saying they received it, and I just got another e-mail today saying they'd fixed it and it was being sent back to me. It only took one phone call to get authorization to send it back, and a printable shipping label showed up in my inbox immediately after I was finished on the phone. The only thing that remains is to see whether or not it actually turns on when I get it back.

    My only complaint is with FedEx - they tried to extort me to the tune of $15 for a shipping box, to which I said no way and walked across the parking lot to Staples and bought one for $2. When there's another store selling shipping supplies in the same parking lot, it's time to seriously re-think your prices.
     
    Syberia, Dec 23, 2010
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