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    Lenovo exchange policy question

    Discussion in 'Lenovo' started by zeth006, Sep 14, 2015.

  1. zeth006

    zeth006 Traveler

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    Searched around and couldn't get a definite answer, so hopefully someone can shed some insight into this.

    I sent back my notebook to Lenovo during the 30 day window for an exchange unit. Got the preprinted label and the RMA # which was identical to my order # and shipped the defective unit back.

    So my question: Does Lenovo ship the replacement unit ASAP as soon as the RMA is created, or do they wait until they've received the replacement unit? Do they notify you when the replacement notebook has shipped with a tracking number?
     
    zeth006, Sep 14, 2015
    #1