Lenovo has changed the return policy, now what?

Right after clicking "place the order" I am a bit regret since i saw the return policy has changed to "For a new Product that is unopened and still in it's sealed package, you may return it to Lenovo for any reason within 21 days of the date of invoice and obtain a refund or credit. Lenovo does not provide refunds or credits for portions of a packaged offering provided at a single price or for preloaded Programs installed by Lenovo. You may return the complete package for a refund or credit.
"

so I am a bit worried. what if
1) I received the product in a week and find out the system is not what I expected (too hot, too slow, too heavy.) I will have no way to reture or even exchange a new system.
2) Lenovo shipped the system after 3 weeks, and I want to return the product even if it is unopened. I will not be able to do so since it has passed the 21 day limitation.

I would like to know your opinion, thanks

 

My sense from talking with the sales reps is that the new policy is designed to protect against serial returners. I got the sense that if I (as a first-time Lenovo buyer who had not been able to see ThinkPads in person) had been dissatisfied (which I wasn't), I could have returned it.

Chris

 

So the return policy is in effect from the day you place the order? Like you said, what IF the machines arrives on the 21st, or later, day?

 

I think they say from the date of invoice as in from the date you are charged. Lenovo doesn't charge you until you get the package though (they put a hold of that amount on the card, but they don't actually charge until you get it)

 

The return window starts from the day you receive your computer, nothing else.

 

So the day you sign for the package? Is there that much communication between the parties involved? So when do they charge you for it? The day the machine is 'supposed' to arrive?

 

It is from the date of the invoice not the day you receive it or so I have been told.

 

There's 3 dates here - the date you place your order, the date they ship it, and the date you sign for the package.

Most online orders charge your credit card on the date the product is shipped. So my money is on that date being the invoice date.

 

Even though the invoice day is the start, I would suggest not to wait until the last a few days to return the unit, who knows what else could go wrong? And generally the shipping doesn't take that much time, in the US, 3+/-1 should apply to almost everybody, and the users should have plenty of time to detect any problems after they get their machines.

 

i will give them a call tomorrow. i dislike the no return policy.

 

What do you mean? It clearly says "you may return it to Lenovo for any reason within 21 days of the date of invoice..."

Dell's Policy:
Hardware Products and Accessories: Unless you have a separate agreement with Dell or except as provided in the section below, all hardware, accessories, peripherals, parts and software that is unopened and still in its/their sealed package or, if delivered electronically, that has not been downloaded, may be returned within twenty-one (21) days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees.

HP's Policy:
For purchases made at the HP Home & Home Office Store beginning September 1, 2005, we will accept product returns and exchanges up to 21 days after delivery, except on opened, boxed software. After the 21 day period has ended, support for defective merchandise will be provided by HP customer care. For purchases made prior to September 1st, returns or exchanges will be accepted for up to 30 days after delivery.

So they all seem pretty standard.

 

Its the automatic inclusion of the restocking fee if the product is opened.

 

Allow me to outline Lenovo's return policy...
They accept returns on anything within 21 days of the invoice date (which is also the date the product has shipped and the date your credit card was billed). Continuing with this 21 day police: if your product has been removed from its packaging, an automatic 15% restocking fee is applied. You are also responsible for shipping the product back to Lenovo at your own expense. The only way to waive any of this is if Lenovo is specifically at fault in some way. Please note that being an ignorant moron and ordering Windows Vista (and later finding out that you don't like it) or not realizing that the system does not come with a certain feature (such as assuming that X series laptops come with CD drives) does not warrant waiving the restocking fee/shipping responsibilities.

What should you do if you don't like these conditions? Deal with it! You agreed to them when placing the order in the first place.

 

21 days of the invoice date isn't an awful lot of time.
I think 21 days from delivery would be more fair. That is, if you still had the machine to return. If it was, say, being repaired for over 21 days and you didn't even have it, not fair at all.

 

This is why you do your research before you buy your laptop. This is a $1000+ investment; research to provide you perspective on whether or not the vagaries of the T61 are acceptable to you is crucial to ensuring you are making the right decision. These businesses are not your bi*ches; they don't want to stand you making them invest capital into building your customized laptop over a course of a week only to have you return it because you didn't realize 5.3 lbs was 84.8 ounces. If there are at least 999 more impulsive people like you out there, then Lenovo already has 1000 returned laptops on their hands to deal with for issues that are more likely personal or trivial.

Let's put it this way, can you order a Big Mac at McDonalds, sinking 2 bites into it, only to find out you didn't like the taste and decide to return it?

 

From date shipped, 21 days. Worst case scenario if you just don't like it, you take a 15% hit. My opinion? Fair, and SOP. Same as everyone else.

What's not fair, is not getting your card credited in a timely fashion. There are guys here who are going on two months after their machine was received at the NC warehouse. Less of a problem if you used a credit card, but can be very inconvenient for those of us dumb enough to use our bank cards.

 

I don't know if thats true. I received my x61 tablet on 6/20. I tried returning it exactly 21 days after that because it was defective and they refused the return saying I was past the 21 day return window. They do have another department for after 21 day returns though, so if you have a good case for a return you may still be able to get it.

 

While I agree 21 days is enough, you are exaggerating a bit. I know you love Thinkpad (as much as i do) and I can see from all of your posts but this is not a food item and not certainly $5 one.

I am sure you love WALMART (and amny others) as much as I do when it comes to return policy !!

Also, for tech savvy people there is no pre-configured options, no sample model in your any of local store and most of all no way to know what's inside that box - especially if I have to keep guessing which keyboard do i get NMB or ALPS or chicony? Which screen is it a samsung or LG? And god knows how many other parts !!! Why doesn't lenovo give us a choice to choose type of keyboard or screen if they are going to have a strict return policy of especially unopened box?

Also, if I have to research and rely on a person say Jhonny_1987 to reply to my specific queries about a laptop - why can't lenovo hire Jhonny_1987 to answer my questions

 

Does this count? Let's say you return it on day 18 from invoice date....but when you get a RMA, it says that the RMA is valid for 10 days...now does this really mean I have 27 days...or no matter what I have to return it on the 21st day? THanks

 

Its from the date that they ship ( almost the invoice date ) so you have 21 days from the date they ship your system then when they issue your RMA you have 10 days but you can call and ask for more , i returned my T60p once so i sent the system back after 19 days from shipping from Lenovo , they gave me 10 days but i was out of state so i called and they gave me a month , i tried my system and didn't like the resolution so they even waived the re-stocking fee

 

Wingsofeagle...Thank you so much for your response...So..I just want to clarify a few things since I am going to send my system back. The wireless card and embedded security chip do not work.

So the things I wanted to clarify where .....Does this count? Let's say you return it on day 17 from invoice date....but when you get a RMA, it says that the RMA is valid for 10 days...now does this really mean I have 26 days...or no matter what I have to return it on the 21st day?

In your case...what day from invoice did you actually end up shipping your system?

The reason for all of this is that I am going to be out of state as well and wanted a computer in the interim to use...my invoice date is for the 12th....so If I call in on Tuesday the 28th...which is the 17th day from my invoice...and plan on actually shipping with the RMA on the 5th of september (day 9 from when RMA was issued on 17th of Aug) when I actually get back from out of state...will that count? Or must it be shipped by the 21st day? Thank you

 

i called Lenovo 19 days after they shipped my system , when you call they immediately transfer you to RMA department and they will issue you one and will e-mail you all instructions , then i called my sales rep. his name is mike furmen (ext. 32574 ) and I told him that i can't send my system in 10 days so he gave me a month but i shipped my system earlier, if you want to return your system you must pay re-stocking fee unless you have some good reasons or you want to get another system . following is the e-mail i received
A return authorization number has been initiated for your
invoice # 6101759 dated 04-30-07.

Your RMA # is : C3100-06101759-XXX

This RMA # is valid for 10 days from today's date, MAY 9, 2007.
Please include all packaging, diskettes, accessories and documentation.
Please write your RMA number on the outside of the package/carton
that the product is being shipped back to us in.

Return your package to:

LENOVO NATIONAL RETURN CENTER

ODYSSEY B690, DOCKS 51-54

4121 SURLES CT

DURHAM, NC 27703


You will be returning the following items: ( your system configuration will be the following )

There is a catch if you call for example 6 days after their shipping date they will issue you the RMA starting from that day ( 10 days starts from that day ) so you will lose the rest of your 21 days

 

I hope i dont have to pay 15%...my system is a lemon..as far as wireless goes..and i plan on buying another one...im gonna stick with thinkpads cuz i love em! Thank you

 

So is the general consensus that the invoice date is when you sign for the package?

The only reference I have to a lenovo is a T42 (dad has one that he had at work) ...IBM, not lenovo, but it is a thinkpad. How would this compare to a T61 as far as construction, quality?

Sorry to go OT, but I wanna know if I bought a T61 and wasnt satisfied with it considering I've never used or saw one, and wanted to return it, would they waive the restocking fee?

Thanx

 

Please don't revive 2 year old threads...

The invoice is when you place your order. The T61 has more or less the same build quality.

 

As zephyrus17 has already noted, please do not revive threads older than six months as it is against forum rules.

Please create a separate thread so we can further assist you with your inquiry.

Closed.