Lenovo having issues with UPS Tracking

My x61 finally shipped on 12/11 but with the provided tracking number I haven't been able to track it!

I called Lenovo today and it seems as if they are having a number of issues with UPS right now and tracking the laptops that shipped. 2 reps told me I'm not the only one with the issue!

How about you guys?

Maybe it will just show up at my door?

 

My wife ordered her x61 tablet on 10/28 and it just shipped on 12/9 and we finally got it on 12/11.

The tracking number worked partly from UPS, I found the online data was inaccurate and had to call UPS directly to get the real ESD of 12/11.

Try calling UPS directly for International shipments and provide them the tracking number you have and see if they can provide more details than their online website.

Good Luck!

 

I possibly have the same issue with my shipping. The message is:
THE SHIPMENT IS BEING HELD BY BROKERAGE FOR REASONS BEYOND UPS' CONTROL

I wonder what that's about? Maybe, it has something to do with coming from China?

 

I also have the same problem with shipping. But the message is funny:

LOUISVILLE,
KY, US 12/12/2007 5:30 P.M. THE SHIPMENT IS BEING HELD BY BROKERAGE FOR REASONS BEYOND UPS' CONTROL / BROKERAGE RELEASED SHIPMENT. SHIPMENT IS SUBMITTED TO CLEARING AGENCY FOR FURTHER CLEARANCE

I think there is something wrong with UPS.
It has already been delayed. Is there any penalty to Ups for the late shipping?

 

Those are normal messages. It means it's coming through customs.

 

12/13/2007 7:18 A.M. OUT FOR DELIVERY

it's now 8:04 pm and nothing.. so frustratins

damn you ups, now I have to go play some ManHunt 2 and get these feelings to subcide.. haha

damn you ups for getting my hopes up

sigh

cheers gravie

 

Yeah all those messages above regard customs.

I'm not able to pull up ANY info whatsoever with the tracking number provided by lenovo. Even the reps today tried to track the package using ups and were boggled by the fact nothing was coming up.

Later in the day did they discover that people are not being able to track their packages... anyone else?

i have no idea where my laptop is right now, all it says on the lenovo status is that it shipped and they told me it did for sure 2 days ago..

 

Hey man! I'm having the SAME ISSUE. My X61 was "SHIPPED" on 12/11 and the UPS Tracking number provided by the Lenovo website & Lenovo rep. over the phone is showing up as invalid with UPS. When I call UPS they say the package hasn't even been shipped because it's not even scanned in or any billing info received. It's basically not in UPS possession they say.

Then.. I call Lenovo and they say that they have the wrong tracking #'s sent out to us. Then another rep says it'll take another 24-48 hours to update with UPS. Then yet another rep says to wait 3-5 days then call back. ARRR!!

 

I sent you a PM... same issue here. Shipped the 11th and NOTHING yet.

 

sh&***t. How can we trust a company who can't provide right tracking number to build a world class laptop...........
Too late, I ordered already...

 

^^^^^bump^^^^^

 

I'm so glad I found this thread. I am having the same exact problem as theend451 and h335.

According to the lenovo website, my laptop shipped on 12/11 two-day so it should have arrived yesterday (12/13), but the UPS website said the tracking number hadn't shipped.

I've spoken with a bunch of their reps in customer service who told me that the laptop definitely did ship and would get to me on time - there was just a mixup with the UPS number. But after my laptop didn't arrive yesterday, and again today, I called again and they told me that it'll come when it comes, that sometimes these things happen, and there's nothing they can do about it. If I'm patient, eventually someone will get back to me from the shipping department after they've figured out the mixup.

Meanwhile, my credit card has been charged and who knows if my laptop has been stolen in transit, is still being assembled in China, or is just sitting in limbo on a truck in freezing cold weather causing some wear that I won't notice when I finally get it until it breaks one day for no reason?

I'm sure this isn't very helpful for other folks, but I really needed to vent and wanted others to know they weren't alone. I'm glad to hear that at least there are others with this issue so we can communicate as this develops.

 

Wow I can totally understand your frustration right now. Some of the reps are clueless about what is going on.

You can PM me and next time give my order number to the supervisor to let him know this is no FREAK OCCURENCE. There truly is no trace of my laptop but the fac that it does say SHIPPED.

I wish I had my laptop right now and this is pissing me off. I have filed 3 different case notes with Lenovo customer care in order to get a call back with status but it has been over 24 hours with no feedback!!!

I guarantee there are a lot others going through this problem that are not forum savvy or know this forum even exists.

This just sucks. What can we do? Anyone else going through the same?

 

I actually got a call back from Lenovo and they informed me that the TRACKING # IS CORRECT!! They said wait another 24-48 hrs for it to update with UPS. I say this is BS because it should have arrived by now.

 

THEY SAID THAT! YOU GOTTA BE KIDDING ME!

 

Yep.. they said the same thing the first time I called in days ago with this issue. I think the truck carrying the laptops to the airport vanished.

 

I'm in the same boat guys. Ordered my x61 on 10/26, shipped the 11th....tracking number doesn't work. Called lenovo and they said they'd look into finding the right tracking number and get back to me in 24-48 hours.....I just hope that it's good quality like the old IBM TPs were. Could this be a sign of things changing? I hope not....Let people know if/when you get your TP.

 

THEY CALLED ME BACK!! The rep at least did that! She said that the research dept. for the shipping said that the TRACKING NUMBERS were CORRECT! Very hard to believe, UNLESS Lenovo will ship them tonight, but it's already 5:57 a.m. in China soo they aren't shipping tonight.

I think they are lost somewhere....

 

man I think they shipped but have the wrong tracking information...a couple reps told me they definitely shipped; but then i see the your new update says otherwise...

isnt it interested how others are popping up who are having the same problem. i am so pissed, finals this next week and no thinkpad...

they are the same old thinkpads guys lol, the operations management is mistaken with getting these out, not with their build... dont worry about that! its not the laptops that are doing the decision making!@#

any new news? im going to call right now again, I think we should gather all of our order numbers here in a post and someone call with all of them! whos down!?

 

deleted for info

 

laptop didnt come today and im pissed.

today is the 14th, another 3 days.. who the hell knows if it will even show up on monday.

oops, thats right, no one knows because we dont have legit tracking info...lenovo is leaving a bad taste in my mouth. this thinkpad is too hot to cancel or I would have already. its loyalty to the thinkpad machine that is keeping me here. i dont care if Great Quality made the thinkpad, i'd still buy it because its a thinkpad. lenovo's operations are horrible.


i was getting the run around all day today about it will come because it was for sure shipped so two days from the 11th would secure a friday the 14th delivery. HEH YEAH RIGHT

ANYONE ELSE?

 

Updated Signature=

 

Lenovo can't find my laptop either...

CC chargeback dispute will go in on Monday night if no update tracking info is available then and the reps still say "check back 24-48 hrs."

 

Im having the exact same problem as you guys.

Ordered on 11/30
Estimated Ship Time 12/26 (although they told me it would take a week or 2)
Shipped on 12/11

UPS tracking number that they gave me says: >>> UPS could not locate the shipment details for your request. Please verify your information and try again later.

specs: X61
2.2 Ghz processor
2Gb of memory
100Gb hard drive 7200rpm
1Gb turbo memory
8 cell battery

 

I called just right now and these people are clueless. They tell me that they see my numerous calls in the log. She said they are waiting on a "NEW" tracking number from UPS and they have not contacted us yet. One rep told me it would come yesterday or the day before... One rep told me they don't know whats going on and another rep told me call monday for the new tracking number.

This rep told me to call monday for the new tracking number as well. I was getting the run around once again and asked for a Supervisor that apparently is not available on the weekends.

I just want to know where the hell the laptop is and when am I going to get it. Seems a lot of people are having this issue. Forum threads are popping up... new people like above are posting...

I cant believe it takes mroe then 48-72 hours to even get an idea of what is going on? ...

 

It's VERY frustrating. Esp. for me as my parents have sold our house and we're moving out to AZ in less than three weeks and I still have finals next week to finish. Crazy... to say the least!

As I said before if this isn't resolved by monday (with at least a correct or working tracking #) I'm filing a dispute with the credit card.

 

UPDATE

Lenovo has just told me (after I called in) that they will check with UPS one final time and if there is no information that they can provide as to why the package isn't showing up anywhere that they will have to issue a lost package refund. Also, a new order will have to be placed "which will take up to 3 weeks to receive." I should get a call back in a few hours from rep.

DISGRACEFUL

 

Exactly same here, including all the nonsenses from CS.

Ordered 11/26, website said shipped 12/11, 2-day shipment. Not yet received by 12/15. 14:30.

Once I got a supervisor, Jennifer, and she told me it is not Lenovo's fault, UPS should be responsible ?!

 

So far in this forum. 11 "Lenovo" victims have exactly same issue:
h335
theend451
SLX61
lingfeng
LenovoSucks
Preduck
nmarmolejo
c.drone
geminiboy
Gravie
PF235

2 from thinkpad.com
ex0dus
khtse

 

oh no... I don't wanna be in there

I should change my mind

 

i really really really need my laptop...

this is bs...
what can we do guys about this?
im not worried about the money right now. i know i can get it back. what im worried about is having this puppy in my hands...

*removing CPP info that should not be public - sorry*

 

Saw this from another forum, not sure if he can help. I sent email without response and left voice mail, no response either.

-------------
Please give me a call on my cell -- 508 360 6147 or drop me a line at [email protected] and I'll see what I can do to get to the bottom of this wrong-situation.

David Churbuck
VP Global Web Marketing
Lenovo
-------------

 

I sent him an e-mail just now... hoping for a response by Monday. My own sales rep didn't even call me back. I was told again today it was probably lost and a new order needs to be placed on Monday. Grrrr!

 

Like most things in life, I try to at least find one good thing out of a bad situation. Do I at least win the award for waiting longest for their TP? I ordered mine on 10/26.....One thing that I think is true but not sure, Did everyone else who "lost" their TP order a X61?

 

X61 here... it was a really upgraded too just no ultrabase

 

mine was a x61 as well.
I used CPP.

Here in California.

you guys?

I hope I do not have to reorder... that would be the worst out of all of this.

 

i think we should all write emails to that one guy above who works for Lenovo's Global Marketing.. let's get a list of lenovo email's that I've seen on a couple of these blogs and then fire our emails over guys!

What do you guys say?

 

Dear Mr. Churbuck,

I am writing this letter to possibly find answers to my current Lenovo order. Order: ******

My order was placed on November 30th and shipped December 11th. When checking online via the UPS tracking number provided, it is not able to find the package. There is no recollection of the package or origin scanning/billing; nothing. I have called UPS numerous times with the tracking number and they are clueless. UPS made it aware that Lenovo has not shipped my order.

Further, after dozens of calls to Lenovo, I have heard that my order has shipped and then I have heard I may have to cancel and reorder. On the Internet, there are a lot of other people who are posting forum threads who are experiencing the same exact problem. Here is a thread that is full of at least 20 Lenovo customers who are experiencing the same problem and extremely disappointed: http://forum.notebookreview.com/showthread.php?t=197646.

Ultimately, I am not looking to cancel my order because I am an avid Thinkpad fan; however, I am extremely disappointed with Lenovo. I have no idea what is going on with Lenovo's Operations Management but whoever is making the decisions is obviously not doing his or her job. We have even studied Lenovo's Operations issues with order fulfillment and now shipping in our Decision Science course at the University of San Diego Olin School of Business. It is just horrible and unprofessional that I have to take my time to contact someone who works for Lenovo directly to find answers.

I want an answer and I need my laptop. I am sitting here empty handed with my credit card already charged. If you can address this issue and find some real, legitimate answers for us that would appreciated. We are all tired of getting the run around from the customer care department. One person says white, the other says black.

I hope Lenovo fixes their act and their entire operations. I appreciate your help.

Very truly yours,

 

Here is the contact of operation VP

Ray Gorman
[email protected]
919-991-3473

 

LETS SHOW THAT THE CONSUMER HAS THE POWER IN THIS BUSINESS..

Everyone who is experiencing a problem, to get prompt action email your letter to the following emails. If we all do so I can guarantee an answer monday:

[email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected] , [email protected] , [email protected], [email protected], [email protected], [email protected], <[email protected]>, [email protected], [email protected], [email protected]

Some of the emails may come back but only a few, keep this going..

 

e-mails SENT !!!

this company is clueless

 

eMail sent. Thanks

 

Well, I don't know why. Mark answered you.

http://forum.lenovo.com/lnv/board/message?board.id=X_Series_Thinkpads&view=by_date_ascending&message.id=38#M38

 

I have a strong feeling Lenovo messed up and I will never get my X61.

And to the bad service I got from Lenovo - I called Lenovo 12/11 once I confirmed with UPS that the tracking number was incorrect. They said they are going to check and call me back. I never got the call back and when I called today, they did not find any notes or information regarding to the case. It seemed nobody checked this in the past 4 days. Should I trust them one more time?

 

they'll play you as the fool.... use those e-mail addys that were posted above or get lenovo contact #'s from their website for corporate offices.

 

Hey guys,

It seems theres another forum that actual people from Lenovo are taking a look at...

If you can, to get more answers and to move forward, drop a line on the site to talk about your situation...some of these Lenovo people don't understand how widespread this is...

http://forum.lenovo.com/lnv/board/message?board.id=X_Series_Thinkpads&message.id=38&jump=true#M38


Thanks!

 

I guess I am like you guys too, shipped: 12/13/2007, still invalid at the UPS tracking. though only 3 days, by Tuesday if it still invalid, I am definitely pissed off.

1st, they wont tell us when it will be shipped, now they don't whether it's been shipped or where the package is.

This is extremely ****, this supposed to be my 1st ever thinkpad. I guess, I am not sure what the meaning of "reliability" said by all these people who convinced me to buy thinkpad over the gorgeous-looking Sony or Panasonic.

 

Just be patient, I know you all are frustrated. It'll all work out.

It's very close to the holidays so shipping will be a little screwy but it'll be there sooner than you think, just go upon your day and be surprised when it gets there.

And WOW, h335's post on thinkpad.com is solid as hell. Sure got me riled up and I'm not even waiting for a ThinkPad.

http://forum.lenovo.com/lnv/board/message?board.id=X_Series_Thinkpads&message.id=51#M51

 

It's not a secret. Lenovo announced it on their blog nearly two weeks ago at http://lenovoblogs.com/connections/?p=12

Be sure to read the Welcome message for the forum objective and the rules.

Just to clarify, forum.thinkpads.com and forum.lenovo.com are two separate entities. Bill Morrow still owns the long-running forum at thinkpads.com. The new forum at lenovo.com is owned by Lenovo and is part of their officially sponsored social network along with the blogs. Bill kindly loaned out a few of us from his moderation team to help Lenovo get theirs up and running, however we are not employed by either Bill or Lenovo.

 

So now orders shipped from the 13th have the same issues... odd!