Lenovo is going to CANCEL the weekend orders!

Hi all,
I just talked with a CSR on the phone 866-42think.

He looked at my account and told me that due to a mistake in the pricing system, Lenovo is going to cancel all those affected order in the weekend.
Btw, I ordered the R61 at the price of about $500.

I was SO ANGRY! Then he told me that Lenovo is going to give us a 10% discount to make new order. But the new order should be placed over the phone and before this Friday!

I liked lenovo/thinkpad, but now I think it's the time to say goodbye.

 

No one is waving back.

 

which weekend did u order?

 

this weekend. Order placed on Jul 28.

 

This doesn't seem legit.

Which pricing error are you talking about? I ordered Sunday night (29), and my checkout price was 200 dollars lower than my current order status price. The 10% discount didn't get applied.

If this is what you're talking about, how are we supposed to know about it? If they do cancel it, it might be good because I was thinking they wouldn't credit me the money regardless of what the rep told me two days ago.

 

Don't buy it. Some have shipped already and mine is still in process.

Also why did you call. You just asked to be canceled.

 

Acutally I bought 2 R61 with $520 last weekend. For some reason,I need to cancel one of them. So I called the CRS. But he told me both would be canceled. Then I was upset and asked why. Then he told me the pricing error.
Although I checked online and it showed still "in process". I guess sooner or later we will receive email saying it's all canceled or the order status online would be changed some day.

 

Obviously he called because there was a pricing error. It would have been silly not to call.

 

that makes sense

 

Did he mention what the pricing error was? Or do you know?

 

A pricing error... in his favor

 

He didn't explain to me the details about the pricing error. But the fact is , according to the CSR, those orders are going to be canceled.
If you have time, you could call them to verify. I hate to call because I waited(wasted) 15 min to get to the CSR.

 

This is the Lenovo dilemma: those who want their orders canceled got the order shipped to their door, those who want to keep the orders have the orders canceled. Next time just do the opposite to what you meant to do.

 

mine got cancelled and i didnt even call.

i friggin hate lenovo.

 

Does this affect those that ordered a T61? Because I ordered one on Saturday.

 

Nope, just R61.

 

Dear Lenovo Customer,

Thank you for contacting Lenovo, the makers of ThinkPad and ThinkCentre products!

Please note your recent order for an R61 ThinkPad notebook will be cancelled due to an unforeseen error on our website. We apologize for any convenience this may have caused you.

In light of this notice, we would like to extend to you an exclusive 10% discount that can be used to place a new order for an R61 ThinkPad. You can qualify for this discount if you place your new order by Friday, August 3rd, 2007 and order thru one of our TeleSales Representatives. You may contact us at 1-866-42-THINK (84465) option number 2. We will be happy to assist at that time.

We apologize again for the inconvenience.

**Please reply to this email for further assistance.**

Sincerely,

Lenovo Websales Team
www.lenovo.com/think/us

 

i got the email too but my order is still in que tho

 

:wub: :laugh:

 

Flash80, vaw, and Thinkdisvantage,

Please stop with the racist comments. If you continue to make these sorts of comments I will be forced to put you in time out. Remember it isn't the end of the world, just a laptop.
Thank you,
Tim

 

As Tim says, please keep it civil, we'll be quick to ban those that make any more inflammatory posts, especially if any more racist comments are made.

 

My R61 order was cancelled.

 

take it easy, sometimes this same situation happens to other websites when the price is so attractive for many people to jump in.

 

mine is canceled as well.

the quality of product and service isn't really good any more.

 

Problem is, in future, how can we be sure that there's no pricing error when we place orders that seem too good deals?

 

If the deal has not been posted on fatwallet and slickdeals, you're safe...

 

This is a terrible demonstration of business ethics and customer service on Lenovo's part. At least the deal didn't go through just to have you find out that Lenovo has terrible customer service after you already opened the thing.

 

O, please.
Amazon.com has experienced numerous price mistakes.
The most of those got cancelled in the same way as with Lenovo.
No company is immune.
The more business they do, the higher the chances of a mistake.

 

I love how some people who wanted to cancel got their orders shipped.

What is the point of all this? I am going to have to go back to Dell, or maybe Toshiba.

 

Sorry, but that's wrong. I've got in on at least a dozen obvious drastic price mistakes by Amazon and they've shipped every single one. Just one example, I got six 12-piece sets of Circulon cookware for $18 each last year. When they screw up, they take it like a man, learn and move on and keep happy, interested customers. As a result, I shop there weekly and pay for a Prime membership.

As far as Lenovo. I placed my order Friday afternoon. That's a full five days ago and they waited that long to cancel my order. If this was a mistake, an email Monday morning should have cleared it up. Again, we weren't getting these for free....we were paying $200 less and getting a slower processor.

 

It seems Lenovo doesn't know how to make customers happy. They are near sighted in that they don't realize the future loss (of customers, hence $$$$$$$) will outweigh the gain of the $$$$ today by canceling the orders without advance notice. Amazon.com knows the importance of customers.

 

That's it? A one example?
I've jumped on at least 5 Amazon price mistakes, all within a single year, including the infamous PlayStation3 deal when it actually went on sale in two separate waves.
Needless to say, both got cancelled.
There is no point in arguing here.

 

In 2004 during a marketing survey activity on IBM Chinese website, a USB 2.0 Combo drive is priced for only RMB 1.00 (about USD 0.12) by error. IBM has actually delivered all the orders and suffer millions of lost. This is the only one time I've heard that a company would keep it's promise in such cases. And I'm pretty sure that the responsible person was filed.

After that, Lenovo has taken over IBM's PC division and I think they would never do the same again. These orders are obviously mispriced in my opinion.

 

Again, Amazon doesn't honor price mistakes, unless there are few customers involved.
When the mistaken deals get on fatwallet and slickdeals, there are virtually thousands or tens of thousands of orders being placed within a very short period of time.
There is no company around that will be willing to take that kinda losses.
BTW, the fatwallet and slickdeals websites have grown tremendously during the last couple of years.
The number of people jumping on price mistakes is trully staggering.

 

Whenever a foreign company takes over a business in another country, they will bring in their traditional mindset and business ethics. It's just natural.

Now if this web glitch was made on Dell's website, how many of you think Dell would've honored it?

 

Just curious, are the customer service reps we talk to from IBM?

 

Yes, American, white, pure companies never have issues with price mistakes. They're too pure to make errors. God forbid we judge the chosen race in a bad light.

It's pathetic and ignorant of people are to point the finger at ethnicity, and now, even at culture and tradition!
I guess its a Chinaman's mindset to make pricing mistakes and screw people over. Clearly, it's a Chinese issue. Let's add to the list, shall we?

 

Like if they somehow would offer their junk for $299 instead of $599?
No chance if thousands of orders have been placed which is a sure thing when the word gets out through the aforementioned websites.
If it's just you and a couple of others, then it would go through, no problem.

 

Amercian already receive great deals than any other people in this WORLD. If I was Chairmen of Lenovo, I would not sell ThinkPad to firestarter because I am afraid he will spread negative information to users on this forum.

 

I think it was pretty obvious I was being sarcastic. Did you not read at all what firestarter said?

 

Sorry, i didn't understand that italic words in the first place. No matter how ridiculous Lenovo seems to be, it is very common to make mistake when doing business.

 

As I and others have told you before, you are acting like a total moron and if you cannot understand my point since you're way too ignorant to realise a simple fact that there will always be a certain mindset you will bring with you like the way you are used to doing business will not be the same as others do in their country. It is not being racist so put away your race card for a sec and start using your brains for once. Seems like your fingers type faster than your brain works. As others have also advised you just a little while ago that you need to chill out or hopefully a mod will ask you nicely.

 

So what are you trying to say: that somehow Chinese tradition and business ethics has to do with Lenovo screwing up the R61 orders and leaving people in the dark? Did you even describe exactly what in Chinese business practices necessarily leads to a mistake like this? When you make such a bold statement and don't explain what backs the statement up, readers have no choice but to interpret it in their own way. The reason why I indict your statement is because it seems as if you assume this issue has to do with the difference of business ethics between different countries, but it's not like American companies never make price mistakes and cancel the orders resulting from them.

And I think you should speak for yourself. Reread your response again and see just how contentious it is. You're only getting your support from a group of noobs waiting to exact revenge for being hammered by me about not searching the forums or Google before asking questions discussed to death. When the three of you, as opposed to the rest of the people on NBR who are on awesome terms with me, combined have the reps I have, feel free to call me a moron and tell me to take Xanax.

 

Pot. Kettle.

 

Seems to me someone is being pretty hypocritical.

 

Dell has long delays and ordering mistakes as well for their m1330 and other laptops. That company is headquartered in big old Texas, USA, as we all know. There is no need to make blanket statements against certain ethnicities over a computer. God forbid, American companies screw up too.

 

Damn straight.

 

I don't understand how someone can chalk up this pricing error and subsequent order cancellations to the vagaries of foreign business practices/mindsets. That just seems like an excuse to point out and exploit the fact that Lenovo isn't an American company. What about Lenovo being headquartered in Raleigh, North Carolina? Does it not have enough input from employees from all different countries to give Lenovo its own kind of business practices?

 

I agree and would go further to say that it's less foreign than many companies like, say, Asus. Lenovo is an international company where different activities happen in many different parts of the world. There is nothing unique about it and it's no different than HP, Dell, Acer, 3M, Johnson & Johnson, Flextronics, Solectron, etc... Criticizing Lenovo because of its origin is just plain ignorant.

The error is probably legitimate – I think I remember looking at other people's configurations during the sale and wondering how they got their price. I remember trying lots of different configurations and not being able to get the same thing for the same money. As it stands, I got a nicely equipped R61 for $400 less than the web price at this moment. I've called them twice now to be informed that the screen is backordered – no problem here.

And now I predict someone will say something really stupid....

 

I agree with firestarter. Business practices can vary from country to country, and as we know, Lenovo is controlled by the Chinese. After seeing stories like buns being made from cardboard sold on the streets, order cancellations are quite tame to say the least.