Lenovo lack of respect for customers

I cancelled my order this week. Ordered the 28th of August, my T400 was supposed to be shipped September the 15th. I tought the delay was normal, but was really felt like a total lack of respect was that some persons on this forum ordered the same configuration on Lenovo Canada like me between the 1st and the 5th and already got their computer. Why Do I have to wait more than some for the same thing? I can't believe how bad Lenovo service is.

I picked-up this in a SonyStyle for 1400$

http://www.sonystyle.ca/commerce/se...Id=1005344&navigationPath=32009n100299n100497

It's 400$ more than what I would have paid (exact same specs), but I just can't resign myself to give money for a company that don't care about respect.

 

It doesn't matter when you order, but when your money goes through. Although someone else might have ordered after you, if their payment is verified before yours, then they'll get the laptop first. They'll go in order, and it is in no means disrespect towards its customer when someone orders "before" another customer and still ends up getting it after the other person.

I believe that you were just hasty in your decision and that you should have waited longer for a, in my opinion, a better built and spec'd machine.

 

Congratulations on your new Sony. I'm sure it will be a fine machine for you.

 

How can this have the same specs as a T400? T400s don't come with 13.3" screens.

 

Sony > Lenovo all the way. You made a good choice.

 

Yes, that's complete and total lack of respect. You just know that a Lenovo employee purposefully delayed your laptop after he saw your name on the order because he had a grudge against you when your mom refused to give him candy as a little boy. Obviously Lenovo doesn't use an automated system that receives orders, builds, and ships according to a pre-arranged algorithm. Because that would be just silly.

 

Maybe it is because you are male? Or are you gay (nothing wrong with that)? Lazy eye? There must be some reason that they decided to disrespekt you and screw you out of a laptop. It's infuriating...those disrespektors at Lenovo are probably laughing at you right now and using your notebook to play minesweeper!!! Class action lawsuit?

 

On the other hand, I have nothing but positive experiences with Lenovo.
The rep was friendly to me and was helping me to track coupon codes that didn't work on the site. She also tried to work out problems with my order and gave me the best price between the regular Lenovo site or with the CPP discount. Basically all my questions were answered (despite the wait)
Now, I am a happy customer!

 

BUmmer.


The T400 is better IMO.

 

400$ worth respect, what a bargain. Unfortunately, more consumers are concerned with the bottom line and less concerned with services. THat's probably why big boxes are gaining market share at the expense of local shops all over the place.

 

I have nothing but positive experiences with Lenovo CS.
All my respect for Lenovo CS-may be you don't believe me...is not a easy job!.
Yes, is true:I am a happy customer!
(you are also with Sony)
If it possible, try to understand them before you judge them.
P.S.I'm a student... I'm not working for them.

 

I won't say Sony has bad support but I do have a friend who accidentally dropped a remote on the Sony VAIO LCD screen and cracked it. The laptop was a 14.1". Since my friend did not purchase warranty, Sony told them it would cost them around $200 for the diagnosis fee and ~$500-600 for replacing the LCD screen. Ridiculous!

 

What does their pricing have to do with "respect." It just might not be covered :\.

And to the OP...are you serious...that was not even 2 weeks. I waited over 3 weeks to get my x200. And I ordered the first day. Did you even call to possibly address any payment verification issues?

 

Complaining about Lenovo's cs so went with Sony for a better customer support????

Wow, Sony has improved???

 

:laugh: Haha, good laugh, thanks!

Now I'm planning on switching to Acer for better build quality.

 

But acer brought gateway to the table!...improvement right?

 

Yeah, right. And don't forget Packard Bell...! yet another improvement right?

Basically, what was known as the axis of evil before joined its forces and now we have a new Death Star trying to conquer the galaxy!

 

You're welcome
Acer? Oh yeah, now I remember, those weird looking laptops screen with the pathetic resolutions are certainly special.

:laugh: I get one back, we're even
I might as well join Yoda
What's up Dreamer ?

 

Maybe I'm the only one here but I've had great experience with both Lenovo and Sony's tech team when things have gone wrong. For example, I purchased a Sony DVD upscale player back when they were pretty new and over a year and one month later, out of warranty by a few months, I got a good supervisor to actually credit me back all the money I paid as long as I send it in. The Lenovo customer support has been amazingly responsive even though it isn't their fault the computer has yet to be shipped. All the reps at Lenovo have their own extension and e-mail and they call you back. Sony reps don't even do that.. So to Lenovo's credit, they actually are more pleasant to deal with..

 

I won't have to deal with Sony support... My university is a certified repair center for sony and their service is top notch. They even changed a logic board of a MacBook after water was spilled on it.