The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Lenovo mouse stopped working

    Discussion in 'Lenovo' started by TheChuckster, Aug 8, 2008.

  1. TheChuckster

    TheChuckster Notebook Enthusiast

    Reputations:
    0
    Messages:
    22
    Likes Received:
    0
    Trophy Points:
    5
    I bought a Lenovo Laser mouse with my laptop, which seemed like it was pretty cheaply built (surprising for Lenovo), but I thought I'd be open-minded and try it out anyway. Well, a week later, it stopped working. I can't move the cursor in Windows XP, but the buttons still work. I can click on windows directly under the immovable cursor and I can scroll in large browser windows using the wheel. The red light inside the middle mouse button is lit (indicating that the device is receiving the +5 V power from the USB port). I thought it might be a driver issue, so I tried disconnecting and reconnecting and rebooting multiple times, and going through the New Hardware Wizard but it still wouldn't work. I even tried different ports and different USB buses. So then I tried Linux. Linux immediately recognized it as a USB Lenovo Laser Mouse in the dmesg system log, but the cursor still wouldn't move in X Windows. Like in Windows, the buttons still work, though. So I tried the ultimate test: # cat /dev/input/mouse0

    I moved the mouse around and saw that nothing was being outputted in the terminal window. Then I clicked the buttons, and there was ASCII character output (TABs and line breaks, but still output nonetheless). This leads me to think that it's a hardware problem instead of a software problem. My other Logitech optical mouse works great on this machine. What should I do?
     
  2. Lew

    Lew Notebook Deity

    Reputations:
    193
    Messages:
    733
    Likes Received:
    0
    Trophy Points:
    30
    Umm, yeah, I think you've pretty thoroughly diagnosed that its a hardware problem.

    What you should do depends on whether the mouse is under warranty; if it is, then contact warranty support. If it isn't, then throw it away or recycle it and either buy a new mouse or use the Logitech optical mouse.

    Give my regards to Davy.
     
  3. The Fire Snake

    The Fire Snake Notebook Virtuoso

    Reputations:
    426
    Messages:
    2,889
    Likes Received:
    0
    Trophy Points:
    55
    Is it under warranty? If so give Lenovo a call and see if they can exchange it for a new one.

    Doh! Lew beat me to it. :)

    BTW - Nice job with the diagnosis. From your steps you must be into Computer science :)