The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Lenovo outlet warranty repairs?

    Discussion in 'Lenovo' started by voltron1337, Mar 30, 2011.

  1. voltron1337

    voltron1337 Notebook Geek

    Reputations:
    26
    Messages:
    84
    Likes Received:
    0
    Trophy Points:
    15
    I bought a T410 on the lenovo outlet and received it with a cracked displayport so I called the tech support line and sent them pictures and was told they would not repair it but would give me a refund.



    I got a good deal on it and they want to refund me instead of exchanging it or changing out the motherboard. I'll probably never find one again at the price I got it for. :(

    Is it normal for Lenovo to refuse repairs or is this an outlet only type of thing?
     
    voltron1337, Mar 30, 2011
    #1
  2. ThinkRob

    ThinkRob Notebook Deity

    Reputations:
    1,006
    Messages:
    1,343
    Likes Received:
    2
    Trophy Points:
    56
    Keep badgering them. And make sure you're calling support, not sales.
     
    ThinkRob, Mar 30, 2011
    #2
  3. anodize

    anodize Notebook Deity

    Reputations:
    93
    Messages:
    1,478
    Likes Received:
    0
    Trophy Points:
    55
    What was your deal?

    They should be able to fix your laptop. Try and get ahold of another rep for better luck. Downside to this is you need to send your laptop in for the repair(curses outlet depot warranty).
     
    anodize, Mar 30, 2011
    #3
  4. lead_org

    lead_org Purveyor of Truth

    Reputations:
    1,571
    Messages:
    8,107
    Likes Received:
    126
    Trophy Points:
    231
    call Lenovo warranty support in your country, they should able to take of it. The sales can only refund you, especially if it is the outlet store.
     
    lead_org, Mar 30, 2011
    #4