The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Lenovo refund question

    Discussion in 'Lenovo' started by David, Apr 7, 2008.

  1. David

    David NBR Random Reviewer NBR Reviewer

    Reputations:
    7,515
    Messages:
    8,733
    Likes Received:
    7
    Trophy Points:
    206
    I was wondering if I ordered a laptop from Lenovo and was in the process of shipping, could I return it still sealed for a full refund once I receive it?

    Thanks!
     
    David, Apr 7, 2008
    #1
  2. Lithus

    Lithus NBR Janitor

    Reputations:
    5,504
    Messages:
    9,788
    Likes Received:
    0
    Trophy Points:
    205
    Yes. Why wouldn't you be able to?
     
    Lithus, Apr 7, 2008
    #2
  3. ickysmits

    ickysmits Notebook Evangelist

    Reputations:
    32
    Messages:
    319
    Likes Received:
    0
    Trophy Points:
    30
    ickysmits, Apr 7, 2008
    #3
  4. webdtc

    webdtc Notebook Deity

    Reputations:
    52
    Messages:
    751
    Likes Received:
    0
    Trophy Points:
    30
    Like ickysmits link says, you can return it, but they may charge you a 15% restocking fee if you reason for the return is not Lenovo's error.

    Lenovo has one of the worse return policies I've ever seen.
     
    webdtc, Apr 7, 2008
    #4
  5. Han Bao Quan

    Han Bao Quan The Assassin

    Reputations:
    4,071
    Messages:
    4,208
    Likes Received:
    0
    Trophy Points:
    105
    That's when you open it, you can return it sealed and get a full refund.
     
    Han Bao Quan, Apr 7, 2008
    #5
  6. elfroggo

    elfroggo Notebook Evangelist

    Reputations:
    136
    Messages:
    543
    Likes Received:
    0
    Trophy Points:
    30
    Well, I haven't returned my thinkpads before, but I think some people have reported being charged because it's a CTO system.
     
    elfroggo, Apr 7, 2008
    #6
  7. webdtc

    webdtc Notebook Deity

    Reputations:
    52
    Messages:
    751
    Likes Received:
    0
    Trophy Points:
    30
    Yes, I guess if it is CTO there is a 15% restocking. I know of 3 cases (all personal friends) who ordered a CTO machine and for various reasons returned the order unopened and got charged the 15% restocking.

    I don't know anyone who did not do a CTO order so I wouldn't know about whether those are charged a restocking.

    But, Lenovo's return policy doesn't mention anything about CTO or not.
     
    webdtc, Apr 7, 2008
    #7
  8. rob65789

    rob65789 Notebook Consultant

    Reputations:
    5
    Messages:
    125
    Likes Received:
    0
    Trophy Points:
    30
    I was able to return a unopened cto without a restocking fee, however they insisted on a replacement order at the same time they issued the return authorization. I thought it was pretty fair as they picked up shipping too.
     
    rob65789, Apr 7, 2008
    #8
  9. David

    David NBR Random Reviewer NBR Reviewer

    Reputations:
    7,515
    Messages:
    8,733
    Likes Received:
    7
    Trophy Points:
    206
    Did Lenovo make a mistake on your order or did you just decided you didn't want it?
     
    David, Apr 7, 2008
    #9
  10. rob65789

    rob65789 Notebook Consultant

    Reputations:
    5
    Messages:
    125
    Likes Received:
    0
    Trophy Points:
    30
    kind of both, I had called the day before it shipped and asked if I could add the bluetooth. Levovo said sure but it may delay the shipment a few days. I said no prob, please add it. Then when I realized it had shipped, first I was just going to keep it but then decided to use the opportunity to make some other changes. It turned out the only thing they really needed was another order to allow the return fee waived. Overall, it worked out kind of nice for me. but it was touch and go there for a moment or two. Good luck getting yours taken care of.
     
    rob65789, Apr 8, 2008
    #10