Lenovo Shipping Delays

To all who are considering ordering from Lenovo directly --- DO NOT!! You have been warned. I originally ordered a Z570 i5 on June 18th. It wasn't until July 10th (after many phone calls, emails and LIES FROM LENOVO REPS) that I finally found out that the configuration I ordered had sold out and they wouldn't be making any more of them. I was then offered two substitute laptops (both with inferior specs -- one even had "Better graphics" where the graphics card information should have been). I refused both offers and finally said that I would like to upgrade to the U400 i7 for the same cost or I was going to cancel the order. I was told that would be fine and that it would be put on "the priority list". The back and forth with the foreign reps ate up another few days. By this time the ship date on the website for the U400 said July 18th. I said fine and was given a new order number. Checking the order status a couple days later showed a ship date of the 19th. One more day, no big deal. The 19th comes and goes, then the ship date changes to the 23rd. Now I am being told the 3rd of August due to LCD supply issues. So almost 2 months to even get a laptop to ship. Its not worth the hassle having to deal with Lenovo directly. I have loved their products for many years (starting back when they were IBM products) and have been a loyal customer. No longer. Sad for them. I own a technical services/consulting company and have also recommended their products to my clients, family and friends. I can easily account for hundreds if not thousands of sales through my company and my customers. All that good faith gone in a matter of weeks. I am going to wait until the 3rd of August to see if my laptop actually ships. But only because I am getting it for about 60% off. If it ships then MAYBE Lenovo could still retain a portion of my business (but only through other 3rd party suppliers).

 

Damn it seems that a lot of people are having problems. I ordered my t430 yesterday and it has a ship date of 7/30/12. Hopefully It ships before that.


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So you think 6 days is too long? That's barely a problem. Any major manufacturer would take about that long to ship. I ordered on the 18th of July, says it's shipping the 12 of August. A rep tells me I actually have a "Firm Ship Date" of August 2nd, which I don't think is horrible. Two 5-day business weeks, when one part is on backorder, I don't think it's horrible.

Also, if anyone cares, 500GB 7200RPM Hard Drives are the part on backorder.

 

I ordered a fully configured Lenovo W530 last week on Wednesday. Everything was upgraded to the top of line product besides the RAM & HDD. It shipped out today. I thought mine would be delayed for a week or two, but luckily it wasn't !

 

What do you mean? Like they bumped you from the K1000M to the K2000M? The HD+ to FHD screen?

 

The customer (Zamizzle) picked the upgrades when configuring the W530.

 

Misinterpreted it as "They upgraded everything..." I'm stupid Carry on.

 

Sorry to confuse you guys, yeah I upgraded it not Lenovo. I wish they did ;p

 

Nope I don't think it's too long. I'm just hoping they ship it on or before that. Have you guys heard of consumer reports? Maybe send a submission to them? Most companies respond!


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I ordered my t430, no graphics, and the base ivy processor Friday. I started reading the forums about all the shipping delatys and started to freak out and even thought about canceling the order. I had an estimated ship date of Monday of this week, received shipping confromation Tuesday, and saw today on ups that it left china and we will here in CA on the 30th.

 

If the t430 has the same LCD screen as the u400, then you shouldn't expect to be getting it before Aug. 3rd.

 

The hard drives are not the only part apparently on back order. I was informed that the LCD screens for the U400's aren't available either. My only problem with this whole deal is the lack of communication from Lenovo. I understand that parts get back ordered. How about putting that information on your website instead of lying to everyone about these projected ship dates that are not going to be met. I had to call many, many people before finding out why my laptop has not shipped.

 

Damn I'm hoping it's not! I'm really excited and I can't wait lol.


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