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    Lenovo's Lacklustre Transaction System

    Discussion in 'Lenovo' started by tornazer, Aug 2, 2009.

  1. tornazer

    tornazer Notebook Enthusiast

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    So, I ordered my T400 last Thursday. I payed with my credit card and it was all good... or so I thought. The next day, I get this email:

    *************************
    Dear Lenovo Customer,

    The bank has declined the credit card on your purchase.

    PLEASE CONTACT OUR SALES DEPT FOR MORE INFO.

    Please be sure to include your order number in the email or we will be unable to reference your note and will assume there has been no response.

    If no response is received within 72 hours, your order will be cancelled.

    We appreciate your business and your prompt attention to this request.

    ***If you are using a MasterCard please contact your bank and notify them that the charges are coming from the Netherlands Antilles as our financial servers are located there.

    MasterCard puts a block on any international charges and will not authorize until they have received a verbal authorization from you.***

    Thank you,

    Lenovo VirtualStore
    *************************

    So then I contact MasterCard and they assure me the transaction did in fact go through. So now I'm stuck; I'm waiting for the weekend to pass by so I can contact Lenovo by phone because my email, which I sent after consulting MasterCard on Friday, has not be returned yet. Has anyone else experienced this? This is definitely not something I expect from certified, well known companies.
     
    tornazer, Aug 2, 2009
    #1
  2. scholar80

    scholar80 Notebook Guru

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    I believe there is a similar thread here: http://forum.notebookreview.com/showthread.php?t=404578

    As for contacting customer support, I don't believe that they work weekends (and therefore won't respond to emails). This is probably the reason for the 72-hour notice.

    I recommend that you call them at the beginning of their business day tomorrow (9:30 EST?) to clarify this issue.

    Good luck.
     
    scholar80, Aug 2, 2009
    #2