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    Lenovo's dead pixel policy?

    Discussion in 'Lenovo' started by Dmayner, Aug 24, 2012.

  1. Dmayner

    Dmayner Notebook Geek

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    I am about to order a T530 and I was wondering what Lenovo's dead pixel policy was? I looked around on their site but didn't find anything. I am hoping it is a 0 bright dot policy. Dead pixels drive me crazy :). Thanks for your help.
     
  2. ajkula66

    ajkula66 Courage and Consequence

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    I don't believe that I've heard of a laptop manufacturer with a zero dead pixel policy.

    You need 3 or more for the screen to be replaced, see here:

    Display (LCD) replacement for defective pixels - ThinkPad

    I believe it was either five or seven in the IBM days, so things have moved in a good direction on this one.

    Happy shopping.
     
  3. Dmayner

    Dmayner Notebook Geek

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    Thanks for the response. Actually Asus has a 0 bright spot policy for the first 30 days. I will probably still go for the T530 and pray that I don't get any dead pixels :)
     
  4. hotsauce

    hotsauce Notebook Evangelist

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    0 bright spot does not equal 0 dead/stuck pixels. From what I understand, it's Asus' way of making it sound wonderful until you realize what it actually covers. I think it's only bright white "spots" and does not specify pixels. If so, that's pretty sneaky of them.
     
  5. sitdown123

    sitdown123 Notebook Enthusiast

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    My T430 with HD+ has 0 bad pixel, it will be similar to your W530.
     
  6. pchome

    pchome Notebook Deity

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    Dell Latitude has a zero dead-pixel guarantee in most of its models and honestly it is not acceptable at all for a company to deliver a brand new machine with even 1 dead pixel in the display. They must offer the customer the option of return without restocking fees or a partial refund as a courtesy.

    Also, this policy should not be buried somewhere on the website that someone has to browse every single policy on the website before making a purchase. These important policies should be stated clearly as a disclaimer before one places the order.
     
  7. MidnightSun

    MidnightSun Emodicon

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    I too wish a dead-pixel guarantee were standard on laptops and monitors across the industry, but I suppose it's part of the risk we take when we demand quality laptops for less and less money. I haven't had a dead pixel on any of my laptops, though, so I've been lucky so far.

    On the topic of Dell, they have a very detailed breakdown for the dead-pixel guarantee, and most of the time, it's going to take more than one pixel to warrant a replacement. See here.
     
  8. pchome

    pchome Notebook Deity

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    This link does not include the new Dell Latitudes such as E6430 and E6530 that I was talking about. When you are customizing these models and choosing the display, you will find that there is dead-pixel guarantee in the description. The link you provided is just not updated yet with these models.
     
  9. MidnightSun

    MidnightSun Emodicon

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    Yep, Dell hasn't updated that grid for its latest models. But, the Premium Panel Guarantee is the same as it always was, if you read the fine print: there's a zero-bright-pixel guarantee, which is different from a dead-pixel guarantee (that some 3rd-party retailers offer at additional cost, I believe).
     
  10. yknyong1

    yknyong1 Radiance with Radeon

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    It also depends on what grade of display panels the manufacturer uses for the line.

    IIRC, A+ to A- grades specify ZERO dead pixels from the panel manufacturer (LG/SAM/AUO, etc).

    Most manufacturers like HP use B grade which has 1 to 3 dp.