The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Lenovo's quality, rep, and service?

    Discussion in 'Lenovo' started by Phire, Jul 11, 2008.

  1. Phire

    Phire Newbie

    Reputations:
    0
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    5
    I've more or less decided to buy a Lenovo Thinkpad R 14.1" -

    Core 2 DUO T8100
    160 GB 5400 RPM
    2 GB PC2-5300 (2 Dimm)
    14.1", DVD RW, webcam, etc
    3 year warranty
    NVIDIA Quadro NVS 140M 128MB

    Primary use for this computer will be 2D graphics editing, occasional video/audio editing, the usual browsing/wordprocessing etc. with a bit more usage volume multi-tasking than the average user. Total cost comes to around $1500 CDN after tax and shipping.

    The actual question: I've been burned pretty badly before in the past with a refurb Gateway and their nonexistent customer service. Doing research into Lenovo's customer service generates as many "Lenovo is a world-class first rate company" from most likely paid reviews as "Lenovo SUCKS and I HATE THE WORLD."

    Apart from the shipping system issue they ran into around the holiday season of last year (has that been resolved yet?) what is your opinion on Lenovo's quality, service and reputation? Anecdotes welcome.
     
    Phire, Jul 11, 2008
    #1
  2. ksmall

    ksmall Notebook Enthusiast

    Reputations:
    0
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    5
    i have another question about their service. if you are in warranty does the 15% restocking fee apply to you? what is that 15% of? parts? total price? shipping? im confused as to what a "restocking fee" means exactly.
     
    ksmall, Jul 11, 2008
    #2
  3. The Fire Snake

    The Fire Snake Notebook Virtuoso

    Reputations:
    426
    Messages:
    2,889
    Likes Received:
    0
    Trophy Points:
    55
    Its a charge that is applied if you want to return your machine back to get a refund.

    The restocking fee does not apply if you are sending in your machine to Lenovo for repair. If you are under warranty they repair your machine for you free.
     
    The Fire Snake, Jul 11, 2008
    #3