Lenovo: THE WORST CUSTOMER SUPPORT EVER

DO NOT BUY LENOVO PRODUCT. THE WORST CUSTOMER SUPPORT EVER. Here is what I had to go through once I realised my tablet (LENOVO TAB 2) is not charging properly (I can give more clarification on the issue if you need since its so complicated and brings a massive headache if I wanna post the full malfunction I'm experiencing with). Lenovo support page has massive problems ( https://support.lenovo.com/error.html?code=25fe56ea7ba9ea698d204a82376f057c&cb=/us/lt, Error Code : 25fe56ea7ba9ea698d204a82376f057c, 500 internal server error)


After going through numerous calls and spending a good amount of money; YES YOU HAVE TO CALL THEM TO FOLLOW THEM UP, THEY DONT ANSWER OVER EMAIL (no email provided), talking with different customere support members they simply told me the warranty is not valid in Europe despite the fact that I went through all the documents that I've kept since I bought the device and nothing has been mentioned there regarding the invalidaction of warrenty in Europe and now I'm stuck with a device that I have to spend almost the same amount of money to have it fixed. The customer support members are not responsive and they won't even bother to assist you in any way whatsoever. They only offered me to ship the device to the US which is quite non sense since I have to pay heaps of money for the shipment and by the time the device is gonna reach the US the warranty is gonna come to the end. STAY AWAY FROM ALL LENOVO PRODUCTS, ITS NOT WORTH THE HASSLE AND THE HEADACHE.

 

pfff try Asus.

That stinks though man. Consumer grade support just mostly stinks these days. Business class is really the only responsive customer service at this point (although for gaming many resellers are great HIDEvolution, XoticPC, Eurocom, LPC Digital, Prostar etc... all communicate well).

 

Lenovo next busines day service is first class.

 

I agree with asus being the worst, but like you said its all consumer grade. I had a 2 in 1 asus that I tried 3 times to get fixed and each time they let the repair expire without sending me anything to collect the machine and send it back. I asked all 3 times if I could just send it back my self and they said no we have to send a box to you.

Between this and the motherboard debacle with my x58 boards (still sitting on the shelf) I will never purchase another asus product. I do have a asus x205 cheapo laptop that I gave to my mom thats been nothing but amazing for both myself and her. So there is that...

 

When they work Asus products are fine. It's just with them that seems to be less often than other companies.

 

I agree. I am also a firm believer in companies like Xoticpc as their support is on point. I have since switched to them for all my business pc needs as its cheaper and easier then building myself and supporting individual pieces and their separate warranties.

Now if only they made server class rigs....

 

Er ok, I just want to say I highly highly recommending building your own personal rigs to anyone reading this. Buying them through resellers is almost literally throwing money away. XoticPCs Havoc rig for example starts at like 1300 bucks with just an r7 360 (the cpu to be fair is good). A 1070 jumps the cost to freakin 1600 dollars. That's several hundred dollars over what you could be paying on your own. (Also this isn't a shot against XoticPC they are great but desktop builds from all the resellers are overpriced).

 

Have you ever built 20 or 10 or even 5 of the exact same PC and then had to support them and all the individual warranties? Its a major pain in the ass, and to build a pc you'll spend about the same as most offerings from xoticpc. What you get with the little extra is centralized support.

For a home user with 1 pc sure go build away. If I ever have a desktop again I will surely build it myself, but for the office no thanks!

 

Oh yeah no building for an office never made sense. You didn't specify you were doing that.

 

Business pc needs =/= I am buying dozens of them for my business, lots of people just mean a thinkpad for work or something as business pc needs. But yeah I get it.

 

Not true in my encounters. NBD became two business days, then a week, then flat out cancelled the ticket by marking it as resolved. No followup from Lenovo asking if everything was resolved to satisfaction, nothing. Worst NBD of the bunch IMHO.

HP is slow, but they at least do the work properly. Dell was always NBD whenever we needed the tech, he rarely has to come, but when he does, he shows up on time with all the necessities.

 

Hp for me was decent as they replaced the part quickly and had the machine back quick. I also got lucky with getting the us call center.

Dell is a mixed bag for me as my alienware 14 was repaired at least 10 times with literally every part replaced at least twice before they deemed it a lemon.

Lenovo for me has been good as the only warranty I had was the keyboard on my x200s and they offered to replace it for me or have me drive 10 min and get one that day to replace it. Within 30 minutes of calling I had a new boaRd and a fixed computer.

 

Problem with Alienware is that it falls within Dells consumer division. Even if you bought the most expensive support option from the consumer division, its going to be crap. Then people erroneously equate consumer Dell with business Dell, and rants on the internet ensue.

However, comparing business support options, Dell > HP > Lenovo in my experience.

 

That is a good point. Most don't seem to realize the massive difference between consumer and business lines not only in what you buy but how you're supported.

Brands I'll never buy again are asus and gigabyte. Too many replacements needed in my last build...seems like every week I was having to swap a motherboard. As for asus I have spoken on that enough.

 

At all the Lenovo Service depents on the coutry. In Germany the Lenovo Service is crap, no matter if the device is a consumer device or the Thinkpad. I also had problems with the "great" Lenovo Thinkpad support when I had problems with mya TP10. At all I already gave up. At least the Lenovo Staff moderating the German Lenovo Forum helped me. At all my case took 3 month. 3 month I was not able to use my tablet...

If you are able to understand German, the "General Discussion" Lenovo forum section is full with complains:
https://forums.lenovo.com/t5/Allgemeine-Diskussion/bd-p/Allgemein_1

 

Lenovo Canada support for business is great! Maybe consumer support sucks but so is Dell!!!

 

I called tech support today about my desktop ThinkCentre. The female rep told me to call another number that supports IdeaPads. I said this is ThinkCentre desktop, she insisted I call IdeaPads number. I repeated a ThinkCentre desktop is not IdeaPad, neither Idea series nor pads. She insisted I call Ideapads support, in very nasty tone, then said "have a nice evening" and hanged up. It seems she simply didn't want to work. Does Lenovo care about customer service? This is not the only bad one I've encountered. Sales, too (usually post sale, worse than pre-sale, understandably).