Looking for help re: lenovo refund

Hey all. Im hoping you can help me out. I have been working with lenovo since DECEMBER 17, 2008 to get a return/refund done. I understand its the holliday season, so I was very patient. It took about 2 weeks and EIGHT calls to get the return labels. anyhow, I got them and sent the system back. it has bow been about two weeks since they had the system and have only received a $1.00 (yes one dollar) paypal refund thus far.

it has now been over 60 days since the purchase, and unless i am mistaken, paypal only allows 60 days for a refund. anyhow. I have been in contact with two different exec. customer service people (mark_lenovo included) and up to now no one seems to have a way to get back to me or resolve the situation. I am not implying they have not tried, just that maybe its not their department or something. anyhow. I have no other recourse it seems than for them to cut a check or pursue legal options.

 

Can you dispute it with Paypal?

 

2nd that. Paypal can help you.

 

i have the dispute open hoping for the best. if this doesnt work i don't know what to do. never would have expected this much trouble. to make me angrier. TWICE i was told i would get a call back by end of day yesterday and today but no call. from North carolina mind you not from india. sory to sound so stressed just that I am now out of options. I gotta get to someone high if no resolution by tomorrow. i just paid 2nd month of finance charge on a lappy I do not have durin a very tough financial time for me.

 

WHy did you return the laptop? Couldn't justify the expense or were you having problems with the laptop?

Anyways hope you got it resolved and things improve !

 

Maybe they just don't care, after all it's not their problem. That's how people think and act. A word of advice here, don't buy things if you don't have the money. Good luck with your issue and I hope you get that fixed. By the way the paypal claim/dispute is for 45 days only.

 

I would advised to contact the Credit Card company asap. To let them know of the situation. Maybe they can offer you some help.

Call the complain department at lenovo. Good luck

I had the same problem, it took more than 3 months to have the matter resolved. It was awfull.

But it did get resolve. Don't loose hope.

 

You guys realize this thread is a month old...