Major problem with lenovo sales. please help

Hello all!

First of all thank you for this wonderful website.

I am sharing my horrible experience ordering from Lenovo. I ordered a Lenovo R600 on the Lenovo website. I am currently living outside the US but I am moving to Boston so I ordered the laptop to a US address. Since they do not accept International Mastercard I used a bank wire transfer. I didn't know that aside from all the fees, another bank in the US took additional $25 transfer fee.
That meant that my payment was $25 short.
Lenovo didn't notify me at all about that and after many attempts to contact my sales representative (she later said she was away all week) a different rep. told me I need to add $25.

No problem, I ordered a new American Express card to avoid additional fees and days later when I was ready to finish the deal I was answered that my order has been canceled and my money will be refunded.

No money was sent back and it has been more than 2 weeks since I have been told they are sending the money back, the representative refused to supply me with details of Lenovo's so called money transfer , presently she is not answering my calls, other representatives have not been helpful at all. The bottom line is that I am essentially being robbed by Lenovo.

Does anyone have any idea how to solve problems like this?
Their sales representatives are doing a very bad job so far and I don't know who to contact other than them.

Thank you

 

Wow, never heard this kind of case before. Looks like you have tried all the obvious things by trying to call multiple times to different reps. Did you ever ask for a manager or supervisor? If that doesn't work shoot a PM message to Mark Hopkins(Mark@Lenovo - his screen name on this board). He works for Lenovo and is very helpful with resolving order problems, config issues and such. I think this kind of case falls under his umbrella. He will probably ask you for details of your case which you will need to provide. Have you also tried posting your problem on the official Lenovo forums( http://forums.lenovo.com/lnv/?category.id=Thinkpads)? Mark looks at this board once in a while but I believe he is more active on the official forum.

BTW - I have never heard of the R600?

 

I find pleasant, but firm to be the best tack to take and yes work your way up the food chain if need be.

 

How did you use a bank wire transfer to pay Lenovo? who gave you the account number to transfer money to?

I didn't know Lenovo even offered this payment method.

 

Thank you for your help. I wrote on the Lenovo forum and I am waiting for Mark's reply.

The Fire Snake, I meant R500
gmoneyphatstyle, I received the account details from a Lenovo sale representative.

 

Great, I think you should get a response. Did you ever try to call on the phone and ask for a supervisor/manager to explain your problem? Please elaborate the steps you have taken over the phone/email to Lenovo. Thanks.