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    My X230's Horrible Problem.

    Discussion in 'Lenovo' started by gamer11735, Sep 23, 2012.

  1. gamer11735

    gamer11735 Notebook Enthusiast

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    My X230 manages to turn off whenever it gets touched the wrong way. If I bump it, lift it, or turn it there's about a 70% chance it will turn off. (Not like shutting down, like pulling the power cord when there's no battery attached)

    This is effectively making my X230 an extremely unreliable desktop, so I have to find out how to stop it.

    Is there anything I can do without voiding my warranty that will fix it?

    If not, does anyone have experience with Lenovo's OnSite repair? I have the standard warranty now but would upgrade it because I really can't afford to be without my computer for a week.

    Thanks.
     
    gamer11735, Sep 23, 2012
    #1
  2. sanjaygolf

    sanjaygolf Notebook Enthusiast

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    Are you talking about the Active Protection System on the HDD? You can change the sensitivity on so it doesn't freeze your HDD so easily if it's moved.
     
    sanjaygolf, Sep 23, 2012
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  3. Bronsky

    Bronsky Wait and Hope.

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    Lenovo's on-site service is quite good. It is coordinated by IBM in the US.
     
    Bronsky, Sep 23, 2012
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  4. MidnightSun

    MidnightSun Emodicon

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    This issue occurs whether you're on AC power or using the battery, I presume? Disable Active Protection System as well, just in case that's causing some issues (although it wouldn't usually result in this type of problem). If you're comfortable doing so, I would open up the laptop and make sure the basic components are seated properly and that there's no glaring issues.
     
    MidnightSun, Sep 23, 2012
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  5. gamer11735

    gamer11735 Notebook Enthusiast

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    My X230 already had active protection disabled. (I have an SSD in it)

    What does onsite warranty do if they can't fix it on the spot?
     
    gamer11735, Sep 23, 2012
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  6. gamer11735

    gamer11735 Notebook Enthusiast

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    Anyone? Its a big problem and I'm sure others have dealt with it before.

    Does anyone think it might be a result of a loose SSD connector?
     
    gamer11735, Sep 24, 2012
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  7. pepper_john

    pepper_john Notebook Deity

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    Normally these guys are pro and good at what they are doing.
     
    pepper_john, Sep 24, 2012
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  8. hmmwv

    hmmwv Notebook Consultant

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    If the machine shuts off completely like when you held down the power button, then it's probably not a loose SATA connector, since that will normally result in BSOD. It could be a loose connection or soldering point on the system board.
     
    hmmwv, Sep 25, 2012
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  9. ThinkRob

    ThinkRob Notebook Deity

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    Depends on why they can't fix it.

    But if it's covered by warranty service I'd recommend calling Lenovo rather than seeking help here. They're better equipped to solve your problem than we are. :)
     
    ThinkRob, Sep 26, 2012
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  10. gerryf19

    gerryf19 I am the walrus

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    IF they cannot fix it on the spot, they will likely swap the motherboard given the issue. I agree, sounds more like a bad solder point than anything else.
     
    gerryf19, Sep 27, 2012
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  11. gamer11735

    gamer11735 Notebook Enthusiast

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    Alright, so I caved in and bought a warranty so I can stop having to deal with this issue. (I can't be without a computer for two weeks while its in the depot)

    My next question is what does Lenovo do about accidental damage protection should the computer become entirely nonfunctional (say, dropped in a pool) but its no longer in production?
     
    gamer11735, Sep 27, 2012
    #11
  12. ThinkRob

    ThinkRob Notebook Deity

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    They replace it with an identical model, either NOS or refurbished.
     
    ThinkRob, Sep 27, 2012
    #12