My experiences with Lenovo Customer and Technical Support

I mentioned in the other thread about random lockups when on battery that I would post about my experiences with customer support. Here goes.

As some of you may or may not know, my X61 Tablet was experiencing random lockups when on battery. I now know that its something related to TM and some Thinkvantage drivers, but at the the time I didn't know the cause and thought something was wrong with my particular machine.

I contacted Tech support. The technician basically just had me run system update and when that didn't fix anything, he sent me a box to send the laptop back in. One a positive note, they ship the boxes DHL express which is extremely fast. I dropped the box off at a DHL site (you can also call to arrange pickup) around 5pm on Thursday, and they received my laptop on Friday.

I got my laptop back on Tuesday afternoon. My Repair Action Report mentioned that the work they had done involved updating a Bios/embedded chip. I foolishly thought that maybe they had a fix that they just hadn't released to the general public. I would later realize that they in fact had done nothing to fix my machine, and if anything had made it worse.

Upon booting up the machine, I was a bit confused that the first thing I saw was "Unexpected shutdown detected." I sort of ignored that as I was eager to have my laptop back. Within about 5 minutes of booting I got a BSOD. To be clear, I NEVER had a BSOD before sending in my laptop. Before, the only problem I had was freezing/locking up when on battery powere.

Furious, I called back Tech support to complain. They were anything but understanding and helpful. The technician had me mess around with the battery and AC adapter and while speaking with him it crashed again. I gave him some details about the crash and he said something was wrong with OS image on the HD and he was going to send me a new HD and some OS disks.

I wasn't about to settle for that and demanded to speak to a supervisor and lodge a formal complaint. Here is where they started the games of "Oh, you need to call so and so and talk to them." After being put on hold, the technician came back and told me I had to call the Depot directly and ask to speak with a manager there. I did. The manager there didn't really seem to care and said they can't do anything for me and to call tech support.

I called them back, spoke to someone else who at least tried to be more helpful. He had me check the Bios version, which turned out to be the same version as when I had sent in the machine. Apparently they didn't update anything. He had me run a Bios Diagnostic on the hard drive. I did and got a read verification error. He said they were sending me a new HD already and I should get it the next day. About this time I rememeber that the X61t doesn't come with an optical drive and I don't have an external one. I told him this and he said "Oh, well that HD is going to be useless to you then. Just send it back when you get it. I'm going to speak with my senior team members and call you back."

He called me back in about an hour or so. He said my only options were to send it back to the depot where they would have it looked at by senior members, escalate the matter, or contact sales and ask for a replacement/refund. I told him that sending it back to the depot was not an option as this was what caused the problem in the first place. The machine had obviously not been diagnosed and tested the first time around and I had no confidence in sending it back. In addition, I'm moving to Seattle in a week and a poorly functioning laptop is better than no laptop. He said he understood and was going to escalate the petition for me and recommend I also try calling the sales department. As it was already almost 8, the sales office was closed and I had to wait until tomorrow.

After spending hours dealing with that BS, I was pretty damn pissed off. I started messing around with the laptop to try and see if they had even fixed the initial issue of the random lockups. Turns out that my tablet buttons weren't working. Not hard to fix at all really but just another example of the poor state in which my computer was returned to me from the depot. I also noticed that I occasionally got an "Error loading operating system" when restarting. Again a problem I had never previously encountered.

Today, I reinstalled the tablet shortcuts and button drivers. Guess what?? The initial problem was still there. It locked up while on battery with turbo memory enabled. I also received the new hard drive, without any OS disks, not that they would've been any use to me. They also sent me a 120 gig 5400rpm HD, when my HD is 100 gig 7200 rpm.

I called sales and spoke to some jackass who was pissy and unhelpful. He told me he couldn't do anything to help me because it was after the 21 day period. I told him that the only reason it was past 21 days was because the past week its was at the depot being serviced. Furthermore, I didn't receive my laptop until the 20th and its 21 days exactly since I received the laptop. He responded that the system won't allow him to make any changes and that I'll have to go through another department, which would take another 1-3 business days.

Later in the day, I received another call from someone in tech support trying to diagnose my problem yet again. I told him I was fed up with the BS i was dealing with and that if he couldn't replace or refund my money I didn't want to deal with him. Afterwards I felt guilty for yelling at him as it wasn't him personally I was angry at. He did escalate my petition (somthing I thought was supposed to have been done the previous night) and while we were talking, I also noticed in my device manager that there is some unknown device with an exclamation point inside a triangle next to it.

Anyway, I am now waiting to hear back from this special department which supposedly has the power to actually help me in some way. I will update when I get in touch with them. This whole experience has made me pretty much hate lenovo, and I would not recommend their product to anyone. Its a shame because I really liked the x61t aside from the TM issue which would probably be resolved in time. However the awful tech support, depot service and the inability of anyone in customer service to take any sort of responsibility or accountability of the issue in order to try and resolve it has soured me to this company.

 

Err.. WOW! They sent a box to you! They will never do such thing here..

Read my post in:

http://forum.notebookreview.com/showthread.php?t=134725&page=4

and you will understand why I do not like them.

But actually, if you compare Lenovo/IBM ThinkPads with others, you will find out that the product quality is superior. Of course there are some fluctuations, but I mean in general, they have a pretty reliable construction.

Their laptop support sux thou. I have never ever met/spoken to so many worthless technicians, and it is impossible to reach higher bosses or developments/enigineers.

 

The only positive note I can think of from the experience was that they used DHL Express which was extremely fast. And that pretty much has nothing to do with them.

 

Hey Dolvich, very good and detailed report, this helps a lot even this makes Lenovo know their is pressure. Keep insisting to talk to supervisors or open a special bad support ticket, I hope their is still some IBM in there?!

Good Luck
Thomas

 

WOW! this sounds like an awful experience, is this just a one time occurence? or do others have the same experiences often?

 

Honestly it sounds like they were doing their normal thing and you overreacted badly. Sure they screwed up the repair the first time (it happened to me too once), but alot of the things you are complaining about are not their fault.

You sent it near a weekend, Thursday evening. They basically fixed it in one day and sent it back. It's not their fault it took so long.

You have no external CD drive. How you expect to fix or install anything with no drive?

They offered to repair it, you refused.

They did one thing wrong, offered to fix it and you are making it difficult for them.

 

It is, unfortunately, the norm now with Lenovo. The company is bordering on being a fraud in terms of their sales/support. I had a similar problem with a brand new Z61t. I had the same runaround. Lenovo couldn't find it's ass with both hands. The company is completely incompetent the way it is now structured and the Chinese owners don't give a ****. They, like many Chinese companies, have no ethics...just get the stuff built, sold and shipped and to hell with the customer after it goes out the door. Unfortunately, part of the problem is the manner in which Lenovo outsources most of it's corporate functions in the US. Repair is handled by Solectron and technical support is separate and the two entities don't communicate with each other worth a s..t.

Anyone buying a Lenovo product does so at their own risk.

 

this kind of story just confirms the fears I had before buying a lenovo. many claim tha tthey have great service, but when I see that they charge for online chat service, its already a bad sign. i just hope i nver run into something I cant do myself.

 

don't start this, ok?

this is ridiculous.

I feel offended as Chinese.

 

I'm sorry you feel offended as an individual but the truth may hurt. We receive shoddy, cheap, dangerous goods from China ranging from lead in painted toys to toxic substances in foods. And China is the world's worst offender in terms of bootlegged/pirated software...and I could go on.

 

Just go buy a cheapy USB CD Drive re-image your hard disk and fix your OS not a big deal. Its always good to keep one anyway.

With regards to Lenovo quality going in the ****ter, that is completely true, I am not sure if there is a direct link between the Chinese ownership and the terrible recent support/sales we are getting from Lenovo but it seems that way. Sales reps are hiding from customers hoping that they will stop calling, when there are major problems with their orders and obtaining refunds. Furthermore, support techs are poorly trained and are quite ignorant with regards to troubleshooting problems, in my experience they have always made things worse. Your fix seems pretty simple, format your hard disk and install windows. If they send you restore CD's just go out buy a USB cd drive, use the restore CD's and you are good to go. Pretty simple fix and you won't be without your computer for an extended period of time/

 

I didn't complain about the time it took to repair. I was upset at the fact that they refused a return because it was past 21 days. It was past 21 days because it was being repaired.

I planned on getting an external drive after I moved to Seattle. Less for me to carry on the plane that way. Regardless, I shouldn't have to go out and buy a separate drive just to have my brand new machine in working order.

I refused the repair because I want a replacement machine. It is less than a month old already has been to repair and has numerous problems with it.

They did far more than one thing wrong.

1.) They didn't fix the initial problem of the battery locking up.
2.) The laptop came back with multiple additional errors that I had never experienced before. BSOD, Error loading operating system, Hard drive verification error.
3.) The machine is supposed to undergo diagnostic testing before being sent back. It obviously wasn't.
4.) The supposed fix that they did do, upgrading the BIOS was not done.
5.) They never sent me OS disks with the hard drive they sent (Had they done this I was planning on going to compusa and getting an external drive).
6.) They sent me the wrong HD, a cheaper version than the one I ordered with my machine.
7.) The first person I spoke with, I asked to file a complaint about the service I received and to speak with a manager who could resolve my issues. Instead, they chose to play the phone game with me telling me to call multiple departments. This completley exacerbated the situation. Instead of dealing with one person who could be accountable for the situation, they had me talking to multiple different people over the course of a few hours, each passing the buck to someone else. Most of that time was spent on hold.

If you think thats ok customer service, then you have far more patience than I. I spent a lot of money on this laptop. I don't think its unreasonable to expect that after sending a brand new machine to be serviced, that it comes back better than when you sent it in. Not worse. They sent me a lemon. Their service department did not do their job. Their technical support department did not do their job. They should rectify the situation. Simple as that.

 

I know none of this is your fault at all, but as others have suggested here it would be wise to go out and purchase an external cd/dvd drive. Install your new hard drive and then do a clean install of vista or whatever operating system you have. Do not use their recovery disks to install your operating system. Their are methods on here on how to do a clean install with the vista upgrade anytime dvd.

I was getting those same lockups/freezes. I disabled turbo memory and they went away. Some people claim that the lockups have to do with the active protection system. I also think it might have to do with the access connections program. Did you trying disabling the turbo memory before it was sent in to see if that would've fixed the problem?

Either way, in my experience, trying to get these big companies like lenovo, dell, or hp to fix software issues is useless. You're better off trying to fix this on your own.

 

I agree with you completely. Some of us buy computers for work use not as hobby toys...we just want the damn things to turn on and work. I've got far more important things in my life to deal with than trying to resolve the problems inherent in a brand new product that are a result of a greedy, cut-corners company that doesn't give a rats ass about the true meaning of customer support.

 

Like I said earlier, I had always intended to get an external dvd drive but unfortunately it will have to wait until after I move. I'm basically moving across the country with only a couple of suitcases to my name which are already overflowing with stuff. Space is at premium for me at the moment.

Anyway, I appreciate all the advice and support. Depending on how this talk with the next representative goes, and if I end up keeping the laptop or getting a new one, I probably will do a clean install.

Honestly, I wouldn't be half as upset about the whole situation if they had just put me in touch with someone in charge who could address my concerns like I initially asked. All it would've taken would be someone to say, "give the depot a 2nd chance. I assure you it will be fixed to your satisfaction and if not I will get you a replacement or full refund."

Instead they kept passing me off to someone else, saying they couldn't help me and I needed to deal with some other department. I got pretty fed up after 5 hours spent on hold listening to the godawful music they play and repeating the same problems over and over again to different people only to have them say they can't help me or "have you tried disabling your wireless card?"

Edit: Does anyone know if I can use the discs from Vista Home Premium to install Vista Business? I remember hearing somewhere that the discs are all the same, its only the key that determines which version it installs.

 

Just read the thread i started the other day. Lenovo suks now. The company is awful and they're killing what was once the best business computer in the world.

 

You did get it back quickly. Not all of us are so lucky. I can only hope they FIX the problem with my T61 which was sent off 4 days after I got it (BSOD, some random problems post reinstall via thinkvantage - like sometimes the battery display would disappear)!

They received it on 6/20. They still have it. Claimed it might be "out of warrantee". Right. Screwed up on their side, this was ordered from Lenovo. Didn't have the part. Diagnostics they had me run reported msbios test failed. So they're supposedly replacing the bios.

If this thing still has a failed bios, I am going to be really PO. That is, if I ever get it back....

 

Do you even know what you are talking about MR? Your bare thoughts are not even close to the reality.

Now I tell you how it is and how it has been.

I came in contact with IBMs laptop support year 1993. Back then, I was working at a big company with a lot of different desktop and some laptops (laptops were not so usual then) and I remember that my jobmates (we were around 10-12 technicians) just hated to talk to the IBM support, since they were so incompetent.

Now, the million dollar question: -Who owned the IBM company back then???? (ok, you did not win any money ;-) )

The server and software division is totally different. Yes, I have been in contact with them also, and I can tell you that those guys really can their ****. They have always been good and they still are.

The Lenovo/IBM ThinkPad support _may_ be good for people who can not install a device driver, or, if you want to ask them about the three colours of the letters "I B M" printed on the T60 machines, and that´s it. You can ask any pros here in the forum, and all of these guys will just laugh at the crappy IBM/Lenovo ThinkPad support.

In 1996, I was working in another company, and I had the misfortune to talk to the IBM ThinkPad support again. The year after, we tried the Compaq, and it was pretty ok, not so much more.

In 2002, I came in touch with the IBM ThinkPad support while working for another company, and it was still the same ****.

In 2006, we decided to give Lenovo/IBM a chance again, since we were unsatisfied with the quality of Dell laptops (but Dells support is just GREAT, nothing bad to say about those guys at all). Now, today, the Lenovo/IBM ThinkPad support is the same crap as it has ALWAYS been.

BTW, more corrections; not only Chinese own Lenovo. IBM owns almost 20% of the company.

 

One of the delays fixing my T61 was because they first decided "there was nothing wrong with the machine".

They did NOT EVEN HAVE THE INFORMATION I HAD PROVIDED LENOVO. So I had to go through the problems and direct them to get the information I had already given Lenovo.

I think this is a crappy way to handle repair (not providing the people who are doing the repair with any information).

 

Charles, just to let you know I feel the same way with Jor.

Sure Lenovo support sucks in this matter, but there are good Chinese company out there as well.

 

So, what's your point? You basically reiterated what others and myself have said regarding current Lenovo/IBM situation. My experience was my first with Lenovo and my last. As for the 20% IBM may still own, it's a minority share and Lenovo is still calling the shots.

 

rubber biscuit

 

I think one of the problems that notebook companies face is that they are under increasing pressure to sell notebooks for lower prices. Everyone's looking for the $500 special on FatWallet. Lenovo does not live in a vacuum. If you bought an equivalent T22 years ago it cost $3k, now a T61 sells for less than half that amount. They had more money left over for funding things like tech support and better parts. Though I don't call often, I have always had good support from Lenovo. The newer products in my experience have been of very good quality at least compared to what else is out there.

 

Charles Wood,

Reading your previous post indicates that you do not like Chinese stuff, and it was better when it was all owned by IBM. What I wrote was that it has not been worse since the Chinese took over; it has been the same **** all the time, but apparently, you did not understand what I wrote.

We are not here to discuss human rights; you can go to those forums if you want such discussions.

Most of the designers at IBM still contriiubute with latest technology for IBM ThinkPad laptops.

The story is totally different if you compare the server or software staff (such as Rational Rose), because these guys are really good. You can not even compare them wiht the ThinkPad support.

Comparing the IBM/Lenovo laptops with other brands has shown the superior quality of IBM/Lenvo (just like ZaZ mentioned also). You choose IBM/Lenovo for higher reliability and portability, and NOT for fancy design with a lot of blinking and colorful LEDs, 17" screens or another bunch of crap that you ccan get when you choose other manufacturers.

ZaZ, I do not know how you managed to get good support from IBM/Lenovo, but for us, 1-3 calls of 5 ends up in only frustration, disappointment and anger :-(

 

Some of these posts here are utterly retarded.

For one research your options before going a crusade saying how much Lenovo support suck. For your information Lenovo support is managed by IBM. Which is why when you call Lenovo you actually get US customer reps. Now if you want to buy from a non-Chinese company go ahead. Go try Gateway, Dell or Sony for that matter and have fun with their support. If you dont know how to deal with these situations then please do some research before babbling about how much Lenovo sucks. No computer company nowadays will serve you the perfect service on a silver plate.

Now for those people who are having problems with Lenovo and want to get their problem resolved. Lenovo handles most problems fine. I had LCD replacements on my X60 Tablet which went well though the LCD failed again. However for something more complicated you will have to push the right buttons. First get a clear idea of what you want. Then call Lenovo support and if you dont get what you want then ask immediately for a supervisor. If this does not work out file a BBB complaint against Lenovo (the office in South Carolina responds the fastest). In my case I wanted a system replacement and I will be getting a replacement X61 tablet for my X60.

 

This is OT but confirms your concerns.

"Chinese food 'made from Cardboard'"

http://www.cnn.com/2007/WORLD/asiapcf/07/12/cardboard.food.ap/index.html

 

You are either naive or think I, and others here, are naive, or both. The point we're making is that Lenovo DOES NOT handle customer service very well at all because of the way the company is now structured. The product itself may potentially be just as good or better than before Lenovo purchased the brand but it falls apart with support. Even if the internal staff is still US, management is different and many of the internal functions are outsourced. Everytime I think my particular situation with Lenovo is the worst that could be imagined, someone else posts an experience that is even worse. I worked for many years in the consumer electronics industry and I am not naive at all about how electronics design and manufacturing companies operate. An ethical company does not operate in the manner that Lenovo is currently managing the IBM consumer brand.

 

Again do some research before posting. The management was unchanged. It is still managed by the former executives under IBM.

Anyway I challenge you to find a major computer company with better support than Lenovo. I can care less about how long you spent, if you did, in the consumer electronics industry.

 

I guess I don't see how you make that leap form a few posts in a forum. Is your expertise in IBM/Lenovo's organizational structure before and after the takeover? The fact remains that most ThinkPad customers are happy campers. That's not to say there isn't always room for improvement.

 

When a company purchases a division (such as Lenovo purchasing the IBM Thinkpad division), the company receives the whole division, which includes staff, management, rights, buildings, and assets. This is common knowledge.

 

And they immediately issue press releases stating that it will be business as usual, which of course it isn't in the vast majority of the cases. Lenovo has already starting changing management style within the division it purchased from IBM and I base this on comments directly from employees within the division.

Another poster asked me to name another company that provided support any better than Lenovo. The fact is that while it was/is a clunker of a machine, my nearly six year old Dell is still working. It had numerous failures within it's warranty period so I can't rank it as a very reliable piece of gear. However, Dell handled repairs and parts replacements on a far more timely basis than Lenovo has with my ThinkPad.

And as to the poster's comment regarding my experience in the consumer electronics industry, it was with a three billion dollar a year audio video company. I was product manager for one product line which received some of the best reviews ever accorded a product of it's type, so I do know a bit about how electronics companies operate, the issues of outsourcing, management effectiveness, and customer support.

 

Quite true. The departure of some senior US executives late last year, subsequent to a disagreement in the change of direction Lenovo wanted to go, marked a point of no return.

 

Lenovo seems to be repositioning it as a consumer notebook instead of a corporate notebook.

The good news with that is, that's why many of you could afford to buy one this year. Two years ago, thinkpads cost over $2000 and up.

I believe IBM could be looking into offering a new line of world-class quality notebooks for its Fortune500 customer base again. These will be ultra-reliable and ultra-expensive. Much like they did with printers after they sold the old printer line to Lexmark, who ran the legendary IBM Printer quality into the ground. IBM re-entered the printer business and took back the msot disciminating customers with deep pockets willing to pay premium prices for premium products.

 

I got my repaired T61 back yesterday. It was gone 25 days. They had it 23. I ran the Thinkpad diagnostics on it that I ran before it left with the misconfigured cpu and failed bios. I got identical results (misconfigured cpu and failed bios) when I retested it.

Support says I have to send it back for repair.

 

And so it goes and goes, and goes. Your experience is part of the now never ending story. All one has to do is look at the postings on the other laptop forums and it's evident that Lenovo is running near at the top of the heap in terms of service/repair/support horror stories.

 

Huh, I didn't know that. When they replaced our HP's with IBM's, I was excited at first, but it turned out to be a downgrade in reliability in our case. Unless it's similiar to how the thinkpad buyout went down, and the "old" ibm printer line bought by lexmark retained the ibm badge (so we were actually using lexmark "ibm"). Because they kind of sucked.

 

Ugh, sorry to hear that man. I would just try to return it and get a replacement or refund.

 

I would just like to confirm this experience with my own. I had purchased an IBM thinkpad t43 right when Lenovo bought IBM's personal computing division. I just recently had a problem ("Fan error") and they cannot locate my machine and thus they cannot honor the warrantee. BTW, I called on july 2nd and the thing went out of warrantee(according to lenovo, i purchased a THREE year warantee not two) on july 1st. Apparently they can't drag it just one more day. This is quite disturbing because their support and the assurance I was going to have a working laptop the entire time I was in college was the impetus of my decision. I've spoken to roughly 10 different people, all with a different story as to what my warantee covers or if I even have one.

 

QFT. There will always be some skeletons in a company's closet. Head over to the Dell forum and there will be way more complaints. Or the Gateway for that matter. Most complaints about here Lenovo Thinkpads I have seen are for the delays in shipping.

Anyway, mrandell, you should still have proof of purchase etc. Read on my post on the previous page about how to deal with Lenovo in tricky situations.

p.s. No IBM isnt going back into personal computing. They are transforming into a service company. There were like a billion articles on this on WSJ, BusinessWeek etc when they sold their personal computing division.

 

No wayyyyyyyyyyyy!!! This board has been DESTROYED since the t61 came out just over 2 months ago! Dell's consumer line has been getting better and better and Lenovo has completely fuked up the Thinkpad line.

 

I just ordered a Dell Vostro... (hope i like it, much cheaper though)

My expirience with Lenovo has been aweful.
This post actually made me make the switch. (and the fact they have and wide angle WSXGA+ screen for only $100 upcharge)



--

 

UPDATE:

After a full week of waiting, someone from IBM's client satisfaction group called me. I gave her an abridged version of what happened (left out the tech support experience and focused on what was wrong with my computer) and now I'm getting passed off to yet another department who will call me in 1-3 days. I would say this is getting ridiculous but it already has been. The only positive note was that she said she'd recommend I get a new laptop but it doesn't seem like she has any power to do anything either.

Edit: I got a 2nd call today from another rep and they offered to replace the laptop for me. Hopefully the new one will work better.

 

I promise you it won't. Ask for a refund and buy from a different company.

 

Hey you can't promise him a second machine won't work. Chances are it will.

But ultimately I can't disagree with your advice.

 

"I'm gonna take care of you real nice like."

 

Honestly I havent had a problem with Lenovo support. Just a roll call, how many other builders have 24/7 tech support? On my super cheap 3000 c200 I apparently get 1 year of free tech support. So far havent needed it except to ask for an OS disc. They DHL-ed me a set of their disc image no charge.
About that. I turned off pretty much everything that they put on there until I just had regular windows with no TVT stuff.

 

any thoughts on how their onsite service is?

i don't trust the depot services and for that reason spent the extra 80 or so to get onsite support -- plus it is my parent's computer and i know they would never take the time to send it in anyway

 

Its sad that the Thinkpad line has gone in the crapper, the reason why there are so many problems is because Lenovo is running a skeleton crew with regards to support/service/engineering. They are cutting so many jobs and this definitely has had a negative impact on every aspect of the Thinkpad brand. I have purchased IBM products exclusively, many times paying a significant premium for their products over competing brands, and at this time it seems like the Thinkpad line is no better than Dell,HP,Gateway,Toshiba etc. They are just churning out cookie cutter garbage computers just like the competition. The only true manufacturer of laptops left seems to be Panasonic, they seem to be releasing up to date innovative products (unlike the 1 generation behind products they had just a couple years ago)

 

Hey, please keep us updated.
BTW, thanks for sharing pictures of your troubled T61.

 

Umm Dolvich did you ever send it back to the repair depot a second time?

That's all you needed to do, they messed up the first repair so you should have had them repair it again, this time doing it right.

Do you hate life? Like being unhappy? YOU are the reason you are having so much trouble, you are refusing to take the normal path of repairs and just basically making it impossible for them to fix the laptop. If you would just drop the attitude and let them follow the normal procedure for repairs I think you would end up fine. You are acting like a spoiled child having a tantrum, you say "NO you didn't fix it the first time so now I am taking my toys and going home!" Just let them fix it already.. You don't have to pay anything, they are going to fix it for free, the shipping is overnight, the depot usually finishes repairs within a couple days, what is your problem???

I realize you are pissed that they didn't get it right the first time, well are you perfect? Did you ever need a second chance at anything? I hope next time you mess up and want another chance, you get nailed to the wall like you are doing to Lenovo!

The rest of you mouth-breathers who are going on and on about "crappy Lenovo quality", you get a big fat zero attention from me. It just takes a few negative posts on a forum to make you guys decide there is a trend going on. Meanwhile, I have met several fellow Thinkpad owners in REAL LIFE at school, and they are extremely happy with their Thinkpads. That's the thing you guys don't understand, the vast majority who are happy never find their way to forums like this, they don't bother. It's only the few who have problems that are rooting around the Internet looking for discussions like this. You are getting a disproportionate view of the Lenovo customer satisfaction in general. Shame on you, take a Statistics class and try not to be so dumb in the future

And if I see one more of your racist posts about how stupid China is... I am surprised the moderators here aren't doing anything about these type of offensive comments...