My nightmare continues with Lenovo support

Hi All,
I've posted here a few times about my ordeal of receiving a T400 that only booted into Windows Vista 64-bit once. It's three weeks ago today I received my computer.

I'll summarize quickly the history, search out my threads for details, if you want:
The restore media was defective that came with it. Other's had similar issues.
Lenovo tech support has sent me 5 versions of recovery disks, all wrong.
Various stories coming from tech support about whether or not they're even trained to support this machine.
10+ calls with tech support
6+ calls with customer service with the assurance that they'd call me back (which they never do). Also, on one call, it went past 5 PM, and the guy had to get off because it was time to go home.

Finally, I reinstalled Vista with my own 64-bit disk and license. I got the machine mostly working. The customer service wouldn't then give me money back for the license I bought from them, insisting that I have to send the machine in because they thought it was defective.

I sent it back to them over a week ago, received it today. And you know what? IT'S STILL MESSED it up: No recovery disks...which is important because they...Installed the wrong version of the OS, and 32-bit at that, when I ordered the 4 gig with 64-bit. and the resolution is stuck at 800x600.

While probably not big deals, I could spend half a day, update the 32-bit to 64-bit, using my own media. Dig out all the drivers, manually install, reboot 500 times...but ****, Lenovo. At this point, I shouldn't have to spend another 4 hours fixing the machine, digging around the web on how to fix the fixed resolution...and then, not knowing if my machine is really going to be OK.

 

Upon further inspection:
1) There's no recovery partition on this machine.
2) They didn't install any of the graphics drivers.

Silly, Lenovo technical support. I'm wondering if I even got the same machine back.