My, my, nightmare began.

I was afraid of this given Lenovo's stand on cancellation. They employ "Ship anyway and hope they like it and forget cancellation" policy.

Chain of events.

1. June 5: Ordered Y500. ETA to ship June 13.
2. June 11: Saw new updated Y510p. Called to cancel. I got "I submitted cancellation but it is not a 100% guarantee.. blah blah"

At this point, I sort of knew Y500 would ship. I knew they never cancel according to google.

3. June 11: Placed an order for Y510p. ETA to ship June 21.
4. June 11: 2 hours later, I found out Y510p uses NGFF SSD. I was hoping for msata OS drive + HDDs setup.
5. June 11: Called to cancel. Note I called only 2 hours after the order was placed and got the same cancellation submitted but it might still ship crap.
6. June 11: Before going bed, I checked my order status for Y510p to see if there was any chances. My, my, ETA to ship has suddenly become June 14.
7. June 13: Got tracking number for the first order (Y500)

I am pretty sure I will get another tracking number for Y510p tonight. Just goes to show that Lenovo doesn't cancel. A quick google on Lenovo cancellation policy reveals that this is their standard practice. It also reveals that it's not that easy to obtain return shipping labels.

Yeah, I can RMA them and get full refund eventually but 2 grands are up in the air during that progress. I guess I am ruling out Lenovo for forever.

 

Funny enough, neither y500 or y510P are on their website anymore, so who knows

 

I don´t know which on which Lenovo website you have been, but I still see them there:
IdeaPad Y Series | Premium Multimedia Laptops | Lenovo (US)
IdeaPad Y510p High-Performance 15.6" Multimedia Laptop from Lenovo | Lenovo (US)
IdeaPad Y500 Laptop | Lenovo (US)

 

My experience with Dell few years back wasn't different. Cancelled successfully, they still shipped it. For configure-to-order machines, built overseas, it's to be expected, I suppose.

 

Cancel doesn't mean cancel. It means expedite.

 

you can always refuse the package. and call your credit card company and file for a charge back. 99% this will work.

 

Chargeback complicates things especially my credit rating. It's much better to get a mutual refund. Having said that, I did not get a tracking number for Y510p order on 14th which was the ETA date to ship. I am going to make calls on Monday and make sure that the Y510p order is cancelled and not shipped since they charge on the moment they ship.

 

So you are going to rule Lenovo out forever because of you decided to change your mind and they didn't cancel in time... right...

I don't see how it's Lenovo's fault that you have 2 grand up in the air, no one placed a gun to your head and made you order the products. It's not Lenovo's fault that you changed your mind, they have a policy that allows you to return the product for a full refund inside a given time window.

Like you said, all you have to do is get a RMA for both products you ordered and they will return your money. Sure it will take a little time but this is the price you as the consumer pays for changing your mind after the purchase.

I don't see how this makes Lenovo a bad company to deal with or why that would make you rule them out for life, they have done everything they need to do and you will get your money back once the goods are returned. Hardly a nightmare, well maybe for Lenovo having to deal with customers who ask for something and then change their mind a few days later because they see something they like more.

 

They pulled this crap with me too. Had 6 days until they returned my repaired laptop, I called and said just refund me, magically they ship it next day. It is all BS and a scam to try and get you to change your mind once the laptop is in your hands. I hate lenovo now. HATE. So unprofessional compared to Dell or something.

 

You hate a company, because they took 6 days to return your faulty laptop after repairs? I would like to see Dell do much better than a 6 day turn around on a repair return. If you don't like taking the risk of being without your laptop if it becomes faulty, then take the on-site repair option when you purchase it, it doesn't cost much extra.

Do you have any idea of the logistics involved in running a massive multi national like Lenovo... I guess not, you can't just click your fingers and have them stop the supply chain. In the case of the OP he took 6 days to cancel his first order, by then the unit has probably been built and is almost ready to ship.

The second order the OP incorrectly placed and canceled within 2 hrs has apparently not shipped and may well have been canceled.

It's no scam, just people with a poor understanding of the logistics. Unless you haven't noticed there is cases of Dell behaving in exactly the same way.

Bottom line is no company can please everyone.

 

I was supposed to never receive the laptop again, but they still sent it to my house. It is a fraud piece of sh*t.
6 days from the day they Recieved it. They said it was goin to be one day turnaround, two max.
I leave for college again on Thursday, and guess what? I have no laptop an it is completely Lenovo's fault.

 

Okay, it took some efforts but I finally got my Y510p order canceled.

canceled as in completely canceled. My order page even reflects that it has been canceled.

But it was not easy and it took (only) 3 calls.

I started calling at 10 AM. The first woman who picked up the call sounded she didn't care and simply told me that cancellation request has been submitted but the order still may ship. At this point, I told her that I already did ask for cancellation last Friday. She said she did not see any cancellation request on my order. (Figured as much.)

I called again few minutes later. Another woman picked up and I requested to cancel my order. She said the Y510p is due to ship today and probably cancellation request won't go through.

I called again 10 minutes later. This time, the rep sounded genuinely concerned of my cancellation and asked me why I wanted to cancel. I told her my situation and that a Y500 is already on its way and that I did not wish to complicate the whole situation any further. In response, she told me that she can put in a cancellation request but it is unlikely to work and put me on hold for about 5 minutes. When she got back to me, she informed me that she placed a cancellation request and the order will likely be canceled prior being shipped. And my web order status page showed canceled few minutes later I hung up.


Never had I to call more than once to cancel an order. For future reference, if a Lenovo rep tells you "cancellation request", it will mean as good as cancellation ignored. Keep calling until you are assured that your order is likely to be canceled. It does seem the reps cannot cancel but can only place cancellation requests. The 3rd rep probably had to call someone higher on the chain and probably couldn't tell me my order was canceled directly because calls are recorded. I probably am lucky that it took only 3 calls but I was gonna keep calling until the order was canceled.

Google "lenovo cancellation" and you will see how bad it is.