Need Warrantee Help!

I just bought a new in the box z60t 2511-feu. They are leftovers from earlier in the year and lack a dual-core processor--but have every other bell and whistle.

I bought the unit from a non-authorized seller and Lenovo is refusing to warantee the product from my purchase date. Their warrantee date begins when the unit was shipped--and that is only 3 days after manufacture back in February 06.

The unit is sealed from the factory and perfect. But they will not cover the unit for the standard 1 year.

I have corresponded with the entitlement dept. at IBM as they are the decision makers in this circumstance. They are holding firm to the limited coverage with no courtesy extended.

Nowhere in the Lenovo literature is it specified that warrantee's will not be honored from a non-authorized seller--especially when there are HUNDREDS of internet-based sellers of Lenovo machines.

You guys are the experts. Can anyone give me a suggestion on how to convince IBM that they should cover the normal warrantee?

 

I think the key thing here is a non-authorized reseller. Personally I would buy an extended warranty ASAP, and get it while you still can before it goes out of the warranty period next Feb 07.

If a non-authorized reseller buys a product, the way the manufacturer usually sees this is it was a end-user that bought it. Meaning that person could resell it at anytime, but that original purchase date that it was first purchased on would be held true.

You are lucky you are getting anything. Many manufacturers void warranties from non-authorized resellers.

May I also ask where you bought it? Was it from ebay?

 

Yes it was...

But before you think ebay is a bad thing, it is not. Ebay should be treated like any other retailer.

I carefully shopped for a vendor and bought a perfect unit at a great price. It was factory sealed. This "authorized resller" crap is just a way to ensure any company that enforeces this practice gets a piece of the pie.

I'm not against them making a profit, but there are thousands of these pre-configured units out there for sale.

Why should it be a problem for PC vendors when manufacturers of all ilks warantee their product no matter who sells it.

 

Its a matter of authorized places actually filing for authorization, common business practices, and being a trusted place. Not all authorized places jack up the prices. Lots of the online places are really cheap.

Ebay is not a retailer. Ebay is an auction site. Some of the sellers are trusted businesses, some are regular consumers, and some are scammers. Some Lenovo authorized places sell through ebay, have full warranty, etc. You just didnt get it from an authorized place.

Lenovo is doing nothing wrong. They are giving the laptop a warranty from the date it was purchased originally. Since that company isn't authorized, it falls into the enduser category, and the warranty started right away.