New Lenovo Canada Order Issues

My Dad's company was affected by the ridiculous Lenovo Canada ordering issues earlier this year, but when it came time for me to buy a notebook, I figured they had straightened things out. With the price drop, I ordered on Tuesday.

I have yet to receive any confirmation of my order, although I have spoken with the rep who dealt with my purchase, and another, who both were to resend my confirmation. Still having not received anything, I chatted with another rep this morning. He informed that while my order was indeed in the system, they are having a problem with their automated email confirmation program, and that I shouldn't expect to hear anything before Monday. And no, he couldn't manually send my confirmation (why should people have control over machines I guess?).

Anyone else who ordered in Canada this week having this problem? Should I be worried that this is a sign of problems to come with my order, à la earlier this year? How can something as simple as getting a confirmation of my order be made into such a frustrating and inept process?

Maybe I'm overreacting, but I hope this isn't a sign of things to come, and that the rest of my order goes smoothly and that this isn't a widespread issue. For a company that seems to primarily do their business online rather than retail, Lenovo sure has terrible web support and design.

 

I ordered Tuesday evening and had no issues

They have your order, that is the main thing. I'd be more worried if they sent you a confirmation but had no record of the transaction. With the recent price drop i'm sure their servers got overwhelmed with orders.

 

I ordered a T61 on Monday this week and had no problems. Given the price drops to the newer T series, I think I'm going to cancel this one and start over though. Btw, can you PM me the coupon code you used? The one I was using to price things yesterday seems to have run out and I can't find any of the Canadian ones at the moment. Thanks.

 

I ordered online yesterday through visaperks, and I got a confirmation within 1 minute of submitting the order.

Call them and ask for your customer number and order number. Verify the specs and shipping/billing addresses with them.

As Canadians, we don't have the luxury of tracking our orders online anyway. Just sit tight and wait 2-3 weeks for the computer to come.

 

I received an email confirmation of my order right away. Going to call next week and check the status of my order.

 

If you're using your Visa to order, try this link
http://www.visaperks.ca/visaperks/o...ch=10824&clear=y&CFID=760305&CFTOKEN=97443733

Coupon code: CAXAUGUST16

Otherwise, order through Friends EPP. I found visaperks to be cheaper after the coupon by <20 dollars.

 

Yeah, that's the one I was using. I think it has run out now... what does it mean to order through a friend's EPP/how do I do it? Thanks.

 

As for receiving the original invoice, I had a similar problem and was told that it could be a spam block filter on my end. I had had the sales rep switch my listed e-mail account to a gmail account and he kindly re-sent me my order confirmation.

This is just my guess but I think first tier service reps cannot send out or change any details regarding your order. If, however, you speak with a sales rep they can send you an e-mail confirmation. (on the telephone option choose the one to make a change to your order #2 I think, it should send you directly to a sales rep). You may have to fake an order change to talk to a sales rep since you will most likely first get routed to a first tier service rep.

Anyways, from my experience of four or so phonecalls to Lenovo, the sales reps do not have an accent whereas the first tier service reps do.

 

The coupon still works perfectly for me. Make sure you remove any extra spaces at the end.

 

It was a service rep that I dealt with this morning who said that they are having problems with their system. Lucky me I guess, no one else seems to be having problems.

I don't think its a spam issue, I don't have any filters on that account. Also, it was confirmed to me that the problem is on Lenovo's end, rather than mine.

 

Ignore....

 

I'd like to remind everybody of NBR's EPP/CPP code regulations,

Thank you.