Now I feel like a jerk

I spoke with a Lenovo rep (who actually seemed to care) after I literally begged her to help me order a Buy Today, Ship Today machine since my ordered T61 (WSXGA+, T7500, nothing special) machine had been delayed for about a month for no particular reason. She came back and said she had issued a formal complaint on my behalf and I'd be soon contacted by a "resolution owner". What does this mean, and what can I expect?

 

You can expect more if you are polite and courteous and explain how this is affecting your school studies.

 

Oh, I wasn't *****ing at all....I was pretty sweet. I just found it weird that my wanting to preempt my order via a Buy Today machine resulted in a formal complaint being reported on my behalf.

*shrug*

 

In any company, when they up your concerns to resolution staff, they want to keep you happy and will. If they dont, simply ask, "Can you throw a little something in to keep me a happy lenovo customer?" (if thats possible eheheh)

 

btw....your articles are great! i really like the vista tips and SSD research

 

Yah if you've been assigned an RO, you'll be taken care of. When the T61p was first released and I jumped on the new adopter bandwagon, alot of us had to wait over 2 months to actually get our laptop. I called about once a week, check the status, see what the "constraint" was that week and eventually my ESD lapsed. So I called, calmly explained my situation and I was also assigned to a "Resolutions Officer". Once you've been transferred to an R.O., you don't speak to anyone else 'but' them now. They address all your problems, give you updates, and if you are nice to them and let them help you, they are very receptive to compensation. As I've stated before in prior threads, my RO allowed me to order another model of the T61p (the WSXGA+ model I ended up keeping), and allowed me to try out both laptops, see which one I wanted. And returned the other at no cost to me with no restocking fee. After I was happy with the laptop I wanted, I was also given a free screen replacement as the laptop I wanted had a "STUCK" not a dead, a STUCK pixel that simply didn't make me 100% happy. He gladly scheduled a screen replacement which worked out wonderfully. And instead of a $200 dollar credit off my bill, (since I ordered during the 25% off sale and saved a bundle already) I asked for a free Advanced Mini Docking station instead (its a $200-ish value already so it was easy to ask for) and a week after asking for it, it showed up on my desk at work.

Now bare in mind, don't expect this kind of magic over an order you placed last week and didn't get shipped the next, but if you've been assigned an R.O., this is where you can get things done if you present a good enough case.

 

Well, I already have an eQuote that prices my machine for $120 less than what I paid - I'll see if they'll upgrade the processor one step or the something like that.

Thanks for your input.

 

No need to feel like a "jerk". Sometimes orders seem to fall through the cracks. they need someone to follow certain orders to make sure they ultimately get fulfilled. I wouldn't go asking for upgrades to the laptop. That may further cause delays if you try to change your order. I got a 10% discount on my laptop for delays. Something like that or maybe a free battery or something might be do-able if your order is delayed to the extreme. I think I went two months delayed before they were willing to give me a discount.