Order Cancelled...Done with Lenovo Forever!

Ordered on 5/13 and was part of all the long delays. I was told by Lenovo reps that my computer would ship by a certain date SIX different times and none of them true. The customer service has been absolutely horrendous and nobody has any idea what is going on. There is no communication b/w the different parts of the company which results in misinformation and frustration on the customer's end.

This is NOT the same support as IBM and I don't care if Lenovo makes the best computer in the world (which they clearly don't anymore) the support is so bad that I'll never come back to this company again! I cancelled my order this morning and just purchased a new Macbook Pro.

 

chances are you will still get your computer, they will charge your credit card and then you will not be able to get a credit after returning it.....I cancelled mine 3 weeks before it shipped and it still shipped. Good Luck

 

Which Thinkpad? The T61?

 

Easy to fix: refuse the shipment and issue a chargeback. Lenovo needs to get their **** together if they really are charging people for cancelled orders.

 

Welcome to corporate America. ( not sure if lenovo is american but the premise is the same. )

 

Lenovo is a Chinese company.

-Zadillo

 

Yes it was a T61. Also, I was told by level 2 rep that the T61p would DEFINITELY be out by today (the 10th). I would have canceled and ordered that instead but when the T61p didn't show up today (its coming the 17th instead) I was just too fed up with continuously being fed bulls*it.

And I wouldn't be surprised at all if they shipped my computer as it would be another example of how there is no communication within their company and it's really becoming pathetic.

 

Thanks for the correction, I couldn't remember... :smile:

 

How come you switched to OS X? I thought the D630 would be the second choice for most T61 buyers.

 

Send Lenovo email to ask for email confirmation.

 

D630 was a tempting choice but felt like giving apple a shot. I will be using Parallels to get Windows on the machine as well and figure to use OS X as my personal OS and Windows more as my business OS (at least until i get comfortable with OS X and Office 2008 for Mac becomes available).

 

Good idea. Will do in the morning.

 

You could have cancelled your order, place another one and receive your Lenovo within 1-2 weeks.
What were you waiting for???
I think it's painfully obvious by now, or should be to anyone reading this board, that the second half May orders got stuck in a limbo!

 

you will probably end up with both

 

And you think I should have had to do that? If yes, I don't want a computer from a company that can't get its act together anyway. If no, I should have had my computer a month ago. Either way Lenovo is wrong.

 

Every company has glitches once in a while.
It's not like it's business as usual at Lenovo.
I just got my laptop build in TWO days after it's been ordered, and shipped super fast, with no additional shipping charges!

 

No, not every company has >2 month delays on notebooks. In fact, I don't believe any computer company has EVER had that long of a delay. Not only that, but the delay wasn't due to shortage of parts or any of the other BS that has been rumored but b/c the company just couldn't get its s*it together and kept screwing up. This is unacceptable and NEVER would have happened under IBM. Lenovo has consistently and continuously been going downhill since it's purchase of IBM's PC division and if you're not able to see that then I suggest you get a prescription for new glasses. I for one, won't stick around to see the company hit rock bottom.

 

Enjoy your Mac.

 

Hopefully I will but I'll be back to let you guys know how it is.

 

I think you're just pissed off because your order went sour. If "Lenovo has consistently and continuously been going downhill since it's purchase of IBM's PC division," why did you even order from them in the first place?

Most delayed orders have been resolved, yours is one of the few I'm still reading about on these forums. It's real messed up for Lenovo to leave your order out of the loop, but is your uniquely terrible experience really telling of everyone else's experience with Lenovo? If you feel received the end of the stick that no one else has, then don't claim Lenovo is going downhill. They only screwed you over.

By the way, I'm not justifying Lenovo's mistakes. I think they really deserve to suffer as a company for this, but I won't make irrational references to the Think brand acquisition.

 

hey man sorry about ur trouble with lenovo. i am happy with at i got. i order my laptop on the 3rd of july and i recieved it on the 9th. how fast was that. no only that you can count the 4th since it was a holiday. but i was shipped out on the 7th lol. man i am loving this baby. i have already upgraded it. (added more memory and also i have added turbo cache 1gb). it is awesome it cant get better then this.

hey man good luck with ur apple notebook. they really suck. they really sucks with customer support have you ever called them up for help they dont know wat they are talking about. but theirs sells dept. does. i guess that is a benefit for them lol hey man you should have sticked with a pc it is much better everyone. hey look man ther is no middle ice that is wat i tell everyone. you cant be a fake; ur either a linux fan or a windows. anything else is just bs


you should have looked in to the hp line man their laptops are powerful, sexy and cheap. and also they dont peal off or turn yellow

 

The MBP is the only product I would have chosen over this Lenovo, if I could have afford it that is.

I think you're in good shape with the best notebook 200 bills can buy.

 

Fair statement but it is not JUST the order delay that has been bothering me. While I still think the thinkpad is the best built business PC, it is still not the same quality as it was when IBM was building them. Lenovo has cut corners here and there in order to lower costs which is why the current generation thinkpads don't have the price premiums that they used to. Lenovo is starting to make the thinkpad line more consumer friendly (ie: price conscious) in order to attract a larger consumer base rather than just the business sector.

 

I have to second the original poster here. I ordered mine on May 9th, the day the T61 was released. Now, over 2 months later, I was told that it would ship by the end of next week. This was after I was told the last *three* weeks that it would ship at the end of each of those weeks! I've had enough already, so I cancelled my order today. As much as I would like to have a Thinkpad, I am done with Lenovo forever. From this moment on, their name is mud in my book and as a computer professional, I will never recommend them to anyone in the future! Goodbye Lenovo!!!!!!!

 

I purchased a Z61t last August. I got delivery in late September, the battery charging circuit failed shortly thereafter and I needed the machine for a business trip to Europe. Lenovo said they couldn't exchange or repair it in time for my departure but to take the machine to Europe and they would authorize an exchange when I returned.

When I returned I was told I was past the 30 day exchange period. I took my case to a top level executive and he refused to bend. I then went through nearly three months of hell trying to get the machine I was stuck with properly repaired. It was returned once dead out of the box.

When I returned the machine the second time I kept getting one excuse after another why it was not being repaired on a timely basis. Finally, I found out Lenovo outsources their customer service and repair. It is handled by a company called Solectron. A large company I was with got involved in the same manner with Solectron. They are a disaster. When the ineptness of Solectron and Lenovo are combined, a critical mass of incompetence seems to be the result.

I finallly received my machine in somewhat working order in January. The machine runs hot, the power supply runs hot, it has a lot of operating quirks. One of the reasons I purchased the machine was because I liked the tactile feel of the keyboard. The slightly matte finish of the keys provided a good grip with few errors when typing fast. Now the finish has worn away, lettering is flaking off the keys and the tactile feel has changed because the keys are now polished smooth.

I have a friend who until recently worked at Lenovo in Australia. He told me nothing but horror stories about the company in terms of management style, attitudes towards employees. He was laid off along with 1200-1400 other employees. They may own the IBM/Think Pad name but that is the only thing that remains the same. Lenovo is NOT anything remotely like IBM as a quality company. Purchasing this piece of s..t was the worse electronic buying decision of my life. My now six year old Dell has worked more reliably than this thing!

I would urge anyone to think twice about purchasing anything from Lenovo. This may sound like sour grapes but I worked for the largest audio equipment manufacturer in the US for nearly 16 years and I know what good customer support/service and manufacturing ethics are all about. Lenovo has not a clue. They are typical, unfortunately, of the attitudes of Chinese manufacturers..do, say anything to get the sale, make the product at whatever expense to the environment and to hell with the customer after the purchase. And by the way, if you outsource the manufacturing of any product involving leading edge industrial design or intellectual properly, good luck in protecting it from bootlegging/counterfiting.

 

You sound upset, and understandably.

But how angry would you be, if after cancelling today- and I'm talking purely hypothetically here :laugh: - but after "canceling", if they charged your card and shipped it anyways?

(beatles hello/goodbye lenovo removed)

 

Lenovo actually now outsources almost every aspect of their company! This includes manufacturing, warehousing, support and customer service. Nothing is in the same location which is why there is no communication within the company (let alone with the customer). The entire operating from ordering, to build quality, to support has all seen a major drop off since the days of IBM and THAT is the main reason why I will never be a Thinkpad customer again.

 

Like my T61. Lenovo screwed up the direct sale, but I think they will come back in a good shape very soon. They just started to make profit from thinkpad.
Still good luck with your apple macpro.

 

Thanks...good luck with your T61 as well.

 

I wouldn't be surprised if that happened, and from reading other posts here on the forum I expect that it will happen! In fact, I bet it will ship today, just for spite...

For reference, I think that the factor that delayed my laptop is the fact that I ordered Windows Vista Business 64-bit. Keep in mind, I have *never* been told this by a Lenovo employee (I was never given a reason in all the times I called in fact). However, they don't offer this option anymore and I have a feeling they were never really prepared to offer it. I suppose I could have requested 32-bit Vista, but I really need to access all 4GB of RAM and I didn't want to be put at the end of the line in manufacturing (if you can call it a line....)

 

Of course your friend would have an extremely negative attitude towards the company after being laid off.
BTW, I just get rid of a 1-year old Dell. What a POS!

 

What has made you become such a big Lenovo fan boy?

 

Uhmmm, the product?
Can't think of anything else....
btw, did I mention how sucky my Dell was....

 

Oh no he de'un!

 

Which Dell did you have?

 

Actually, he and most of the other employees were so disenchanted with how Lenovo run the company compared to IBM previously, he was glad to be with the group being laid off. He went back to university.

 

hey i all have to say is that things happen. and they are also helping to fix this problem. like they are going to help solve the problem by just upgradeing the battery and things like that. but hey look man you have waited like 2 months for your laptop all i have to say is that this funny you must have read the forums here. right that people are right now are getting you laptop faster. you should just cancelled it and just reordered it man. that would have been the fastest way. to the problem

and also all companies experience a similar problem ok. especial when the item is hot like the iphone. my buddy ordered it over the net and they told him that he would recieve it in like a week and he since hasnt it is like 3weeks

 

The Inspiron, of course.

 

I think you need to keep this in perspective. Yes, people and companies are bound to make mistakes. However, have you ever heard someone complain that their dell was delayed 3 months and shipped after being cancelled? Dell would reach a solution in a somewhat timely manner, and they wouldn’t try to charge you a 15% restocking fee. I think the poster only expected what was reasonable. Companies are allowed to make mistakes, but these are egregious errors. They should not “screw” anyone in this manner. I would hazard to guess that if you turn back the clock to when ibm owned the company this wouldn’t have occurred. Wait, I just checked the old forum posts and they didn’t. I also think it’s fair to say that the trend has been a negative one as witnessed by the forum. Their systems may be of the utmost quality I can’t fairly judge them owing to the fact that I don’t own or have frequently used one. My mother owns a t60 which seems exceptionally well built. I don’t wish to sound overly negative, but a problem like the posters should never have occurred.

 

It can get even worse! I canceled the order, bought a Mac and was happy. but then I received an email saying that the Lenovo order has been shipped. And even though I called and tried everything, they charged my card! Because there was not enough money on my account (as I had bought the Mac with the money) the bank charged me a fee and bounced my electricity bill, so they in turn will charge me another fee.

Lenovo has cost me 100 dollars so far because of this. how much more incapable could a company ever get???

Lenovo is dead to me.

 

lol well I don't know which one is worse because they BOTH happened to me. I'm still fighting to get my money back on the return I sent them last month before they upcharged me for the replacement.

Good luck getting your money back.

 

best thing you can do is dispute the charge ASAP, what a crock of crap, same thing happened to me, I disputed it and had AMEX fight it out with Lenovo.

 

So I take it you eventually got your credit back? (asked for an update on your situation in this thread, as my situation is developing into yours).

Found out the details of why, or at least why they are saying it takes so long. 8-10 days does NOT = 8-10 days after they receive it, but eight to ten days after they "submit" the return.

 

Well what happened was no one was responding to my calls/emails so I called up my credit card company (AMEX) and told them what happened. They took some info like the RMA and Tracking number and credited me back immediately. I then get a call a couple hours later (I was away from my phone but the lady from Lenovo's Billing Dept left a voicemail) asking about the chargeback (interesting how quickly Lenovo responds when you get your credit card company involved). I never called her back as AMEX usually is pretty effective at fighting these things especially with the RMA and TK# proof. So as it stands now my AMEX has credited me back and I am not sure what is going on with Lenovo with regards to an actual credit from them. As far as I am concerned I have done my part and have gotten my charged amount back.

 

Yeah as long as you got your money the rest is between amex and lenovo.

What's funny, I've had two disputes recently. The first one, a return from last month, was on my bank card. Still have yet to see the cash on that one. The second, an overcharge on amex (they just changed the price after I checked out, and charged me more than order confirmation showed)- already resolved.

You're lucky yours was amex. I don't know if visa or bank of america will even protect me at all on the first one. Guess I'll make some calls tomorrow and find out.

 

Welcome to the crowd.

I've got a brand new T61 sitting at home because I've had so many issues (lockups, blue screens, slow booting, slow shutdown, and otherwise flaky behavior) that I bought a Macbook Pro, installed Parallels, and then installed both WinXP and Vista in separate virtual machines. I have 4 gigs of RAM so I can dedicate 1 gig to OS X, 1 gig to WinXP, and 2 gigs to Vista and run all three if I want to simultaneously.

I'm still spending most of my time in WinXP because I've got some apps that won't run in Vista. I have to say, the MBP is the best Windows laptop I've ever had. Lightweight, great LCD (backlit LED), great keyboard, fast, and very, very reliable.

I'm also using a USB720 Novatel modem for anytime broadband service.

My experience with the T61 has really turned me off to Lenovo. As the owner of a small business (about 10 employees) and the decision maker when we buy laptops, Lenovo may have gotten our last order. I am not happy with the T61 and just can't afford to spend the time debugging their issues...

The IBM Thinkpad was never this way. I used them for 12 years and never had a problem with them.

 

I agree 100%. My last laptop (before I cancelled my T61 and ordered the MBP) was an IBM T42. That machine was a workhorse over the last few years and is finally ready to be replaced. I wanted another thinkpad but after hearing the horror stories of what Lenovo has done to the thinkpad line as well as experiencing MAJOR issues of my own I just had to cancel. I'm really excited for my new MBP now!!

 

Who said solve the problem?

My order place last week, the est. shipping day 09/06/2007......
I just called them and they said it won't arrive until end of August....