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    Order confirmation shows 10% discount, Order status doesn't

    Discussion in 'Lenovo' started by amitface, Jul 29, 2007.

  1. amitface

    amitface Notebook Evangelist

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    So I just ordered a Thinkpad. With the Lenovo 10% off, the price came to 1497.21.

    This shows up on my summary and Order confirmation page.

    I then checked my email and I got an email telling me about the Order Status page.

    I go there and the price shows 1629.61, which the price would have been if the 10% was not applied.

    Is this normal?? There's only < 1 hour before this "back to school" sale ends, and I don't want to get screwed over.
     
    amitface, Jul 29, 2007
    #1
  2. firestarter

    firestarter Notebook Evangelist

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    Call them tomorrow.
     
    firestarter, Jul 29, 2007
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  3. wearetheborg

    wearetheborg Notebook Virtuoso

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    Create another similar config, add it to cart etc, at the checkout page convert it to a quote (there is a button at the bottom). I will give you a quote number. note that down, you can then pricematch tomorrow if CSRs dont belive you.
     
    wearetheborg, Jul 29, 2007
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  4. amitface

    amitface Notebook Evangelist

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    um, there is no convert quote button. On the Checkout Page, it even tells you to click on the button for some leasing thing, but the button doesn't exist.
     
    amitface, Jul 29, 2007
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  5. Flash80

    Flash80 Notebook Enthusiast

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    armpitface is right. there is no save quote button anywhere.
     
    Flash80, Jul 29, 2007
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  6. wearetheborg

    wearetheborg Notebook Virtuoso

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    You add item to cart, then click checkout, then it will ask you to log in, then you log in, put in adress, then it will take you to final page where you can enter the payment info. At the bottm of that page there should be "convert to quote button".
    (Dont enter payment info)
     
    wearetheborg, Jul 29, 2007
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  7. firestarter

    firestarter Notebook Evangelist

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    Armpitface?!! LMAO
     
    firestarter, Jul 29, 2007
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  8. amitface

    amitface Notebook Evangelist

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    looks like they've taken it off. it's definitely not there.
     
    amitface, Jul 29, 2007
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  9. amitface

    amitface Notebook Evangelist

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    I swear I have the worst luck. First three returned Macbook Pros, and now a potential cancelling of a Thinkpad order. (judging from another thread that someone posted about this, the unwillingness of Lenovo to do anything about it, and the fact that the Convert to Quote button was missing)
     
    amitface, Jul 30, 2007
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  10. Auror

    Auror Notebook Guru

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    Yep - I got the sam thing. Ordered from their website for $631 and got a confirmation e-mail saying $696. Emailed them yesterday about that and will call today at about 9AM. As soon as I'll get an answer I'll let you guys now. Hope they'll accept the 10% off thing ...
     
    Auror, Jul 30, 2007
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  11. amitface

    amitface Notebook Evangelist

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    Looks like the sale is still on.. I guess today's the last day. I'll probably try canceling the order and reordering.
     
    amitface, Jul 30, 2007
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  12. amitface

    amitface Notebook Evangelist

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    Did you hear back? I called them today. (after an hour of waiting for a rep, sheesh)

    The lady said she would add a note to my file and I'd e-mail some guy with the screenshot I took of the order, or call some guy when I get my package, and they would credit me. This better work. I'd cancel the order and retry, but the 10% deal has expired.
     
    amitface, Jul 30, 2007
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