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    Please Help... Intel AC-7260 trouble on second brand new Y50 as well :(

    Discussion in 'Lenovo' started by tomfrazier, Sep 22, 2014.

  1. tomfrazier

    tomfrazier Notebook Enthusiast

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    Intel Wireless AC-7620 disconnect and reconnect issues

    This is my second brand new Y-50 in two weeks. I exchanged the first one because of the following issue. I keep having issues with the AC-7620 disconnecting and not connecting to my WiFi router or any other router for that matter (work, school, Starbucks, library). This happens on a a brand new clean system. I do the initial setup and then Windows updates before anything else. It's hapened to BOTH machines from day one!!! I am getting disconnected randomly sometimes every 5 or 10 minutes other times I can go a half hour to an hour before getting disconnected. It usually also won't automatically reconnect. I almost always have to "troubleshoot and go into the adapter to get it to reset...

    I do NOT have this issue with any of my 3 other laptops or the desktop so I don't think it's the router. I have reset the router as well to see if that made a difference but it didn't... In fact I use my Y50 right next to my desktop which is also connected by WiFi and when the Y50 won't connect or drops the connection the desktop is still fine. I have checked my old laptop as well as my wifes and kids and they are always connected as well.

    When I troubleshoot the WiFi adapter I get the error message "The remote device or resource wont accept your connection." Then when I go into the actual adapter and "Diagnose" I ALSO get the following: "device or resource DNS server is not responding"

    I have uninstalled the original drivers because of this issue and installed the latest Intel AC-7260 drivers. Driver date: 7/21/2014 Version 17.1.0.19 with NO improvement.

    I have also gone into the adapter properties and ensured that the settings in the TCP/IP v4 and v6 where set to obtain IPv4/v6 and DNS automatically AND unchecked allow this computer to turn off this device to save power. Transmit power is set to "Highest" and when it is connected I have all bars...

    I have spent many hours trying to sort this out. not only on the first machine wich I exchanged but now also on this machine.

    Do I need to install different drivers for the AC-7620
    Do I need to change anything in the settings or registry?
    What do I need to do to connect and keep me connected?

    PLEASE HELP!!! Between work and school I don't have time for this!

    Thanks...

    Tom
     
    tomfrazier, Sep 22, 2014
    #1