Please help - Brand new X1 Carbon defective out of the box - is this normal? what should I do next?

Hello all,

So, as a loyal Lenovo customer I decided to purchase the X1 Carbon 2nd Gen (non-touch, I5 version).

Last week I finally received it.

Unfortunately, the first thing I noticed was a defective touchpad - very loose, the right bottom corner was not solid

enough and made a weird noise while clicking it. It drove me crazy since I am used to the top build quality the Thinkpad series offers.

I took to the local Lenovo service center, they actually replaced it on the spot and it made it better, not great but better. I still think there is something wrong there, since the bottom two "buttons" don't feet and sound as good as the upper ones.

But that I can tolarate.

The thing that really pissed me off was this: To me demise, after using the laptop in a dark room I noticed this massive screen bleed :
(apologize for the ling stream of pics, didn't know how to thumbnail them)






My question to you guys, is this okay? is this an acceptable bleed? or should I do whatever it takes to get it repaired/replaced?

I just hope they will know how to handle this here at local center, as from my experience dealing with computer reps here, the local Lenovo agent (which is actually the importer) will not replace it for me (their excuse is that it wasn't bought in this country)


This is amazing, in one year Lenovo has lost it's entire reputation over the 2nd Gen X1 carbon.

Please help me. what should I do?

Thank you very much.

 

BUMP!

anyone?