Pls help-- Lenovo Customer Service Nightmare--- THIS IS SERIOUS

I purchased a T400 in may. There were some issues with the overall finishing, probably with that unit. So I returned it couple of weeks later. It is around 2 months since I made the return and they have not issued me the refund. There were no issues with the return itself. The return was accepted and I was given a confirmation for the same. The refund is not happening due to glitches in their internal financial system, apparently.

When I get some time, I am going to write a detailed report about this incident, to show how poor they are as far as treating customers is concerned.

I feeling so sad and helpless. Does anybody has any suggestions what option do I have right now? I thought of talking to an attorney, but I neither have money nor time to do so.

Within Lenovo, the issue is aready in highly escalated status. So I have run out of options in dealing with them directly anymore.

Any suggestions highly appreciated. $2100 is a lot of money for me. It is the money I saved up for the laptop over last 24 months by brown-bagging and cutting down on so many other things. Now I neither have the laptop or the money. Lenovo is earning interest on the money that I saved up with lots of hardship.

 

If you havn't already communicated with Mark Hopkins, pm him over in the Lenovo forums where he is Mark_Lenovo -- he is very helpful when things have gone seriously wrong.

 

greppz,
Do as zillal says. Contact Mark Hopkins. He is in charge of customer relations at Lenovo. He is very helpful in these cases were there have been problems with returns or poor service. He gets things done and has helped many people. Make sure you have all your paper work on this transaction together and get in touch with him. He usually asks for your paper work, does some research on the matter and then gets back to you. Good Luck and keep us up to date on the situation. You are right $2100 is a lot of money.

Here is the link to the official support forum where Mark and other Lenovo staff frequent.

 

Did you contact your credit card company?

 

Do a chargeback, as a last resort.

 

+1 for keltix's suggestion. Most credit card companies have strict rules about chargebacks, but your story sounds like it would clear all the hurdles. I'd contact Lenovo staff at the other forum, but if you haven't made progress by this time next week, get the ball rolling with your card issuer.