Problems with Lenovo and Bill Me Later

Hey all, so recently I had ordered a W500 and needed to change my operating system selection. Called up Lenovo and was told even though the order hadn't even been started, I would need to cancel my order and resubmit over the phone. I started to shy away from the idea because I didn't want their to be another delay, but the rep assured me there would be no delay. So I said what the hell, had the order canceled and then redone. When the rep went to resubmit the new order to Bill Me Later, the method I had used before, they denied my purchase, because of the first purchase. I knew deep down this would happen, but I let the rep convince me otherwise...

Anyways, she told me I would need to call Bill Me Later to get the charge reversed since the original order had been canceled, and they would be able to do this instantly, since I wanted to resubmit the order the same day. I did just that, and Bill Me Later said no, they cannot do anything and I would have to contact the merchant. When I told them I already did, they were very rude over the phone and told me the merchant has to handle it.

I called Lenovo back up and got the run around, that Bill Me Later absolutely can see the charge was reversed and that they needed to back it out of their system, and that there was nothing Lenovo or I could do further, except maybe wait it out. It has been 3 business days since then, and the charge is still showing as a pending transaction in my Bill Me Later account. No company wants anything to do with this...

Has anyone else experienced problems like this, and how did it finally get resolved? I am livid at this moment as I feel I have been lied to by both companies.

 

Get representatives from both companies on the phone with a three way conversation, and let them sort it out.