The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Quetion about EasyServ Warranty

    Discussion in 'Lenovo' started by orca3000, Dec 3, 2006.

  1. orca3000

    orca3000 Notebook Evangelist

    Reputations:
    0
    Messages:
    398
    Likes Received:
    0
    Trophy Points:
    30
    Apparently there are a lot of complaint about the quality of EasyServ (depot service) warranty on the thread below from forum.thinkpads.com.

    http://forum.thinkpads.com/viewtopic.php?t=28543

    I need some reassurence before I throw my money in. Can anyone share their experiences? :confused:
     
    orca3000, Dec 3, 2006
    #1
  2. ZaZ

    ZaZ Super Model Super Moderator

    Reputations:
    4,982
    Messages:
    34,001
    Likes Received:
    1,415
    Trophy Points:
    581
    The nice thing about a ThinkPad is you'll send it in less than other machines. I can't speak to the depot repair as I have never had to send in any of my three ThinkPads for repair. I have always had good phone support.
     
    ZaZ, Dec 4, 2006
    #2
  3. pinesol

    pinesol Notebook Enthusiast

    Reputations:
    0
    Messages:
    43
    Likes Received:
    0
    Trophy Points:
    15
    Thank you for pointing out potential problems we may face in the future. Having read the complaints in the above thread, I am also quite concerned about the warranty service. Therefore, I also wrote to the IBM customer rep at https://www.ibm.com/cgi-bin/email-sjp.pl to express my concern. It appears that IBM still has some say about Lenovo business practice. I hope they do something about it.
     
    pinesol, Dec 4, 2006
    #3
  4. thePCxp

    thePCxp Notebook Guru

    Reputations:
    34
    Messages:
    58
    Likes Received:
    0
    Trophy Points:
    15
    I have sent my ThinkPad to EasyServ before and I had no problems. Everything was great and I also had great phone support.
     
    thePCxp, Dec 4, 2006
    #4
  5. pinesol

    pinesol Notebook Enthusiast

    Reputations:
    0
    Messages:
    43
    Likes Received:
    0
    Trophy Points:
    15
    As soon as I wrote to the IBM customer rep as I explained above, I got an e-mail from Executive Representative, Executive Customer Relations anagement Team, Lenovo International.

    He assured me that Lenovo is doing their best to resolve their customers' issues. My guess is that Lenovo farms out their depo repair service to third party shops, whoes interest may not be the same as that of Lenovo.

    Unless we, customers, bring up our concerns to Lenovo, they may not know what is going on with their subcontrators.
     
    pinesol, Dec 4, 2006
    #5