R61 T5xxx processor was a internet glitch

I JUST got off teh phone with a IBM sales rep.

according to him, IBM does NOT offer teh T5xxx for the R61 (while it is available for the R61i)

he told me the "first thing I saw when I came into work today was an e-mail that stated there was in error on our webpage over the weekend". He even stated that it is likely that EVEN IF YOUR ORDER WENT IN, IT IS HIGHLY LIKELY THAT IT WILL NOT BE DELIVERED.

if you guys DO get your R61s with T5xxx series, you guys are VERY lucky

 

I never got any of the 5 x61's I bought for $60 each. Can't imagine why.

 

I can confirm. Lenovo told me the same thing.

 

If this is true, what are the chances of Lenovo offering some kind of discount/upgrade to buy one of their laptops as a goodwill gesture to those affected?

After it has all settled, they might not want to lose new customers and include discounts/upgrades as damage control.

 

~0% would be my guess

 

At best (cancelation fee).

:laugh:

 

That's BS.... they thing was on their site for 3 days. And at the middle the started offering 10% on checkout.

Besides if they never intended to offer a 5470 How did they come up with the options ? (some intern)


Also at this price they are still making money. Dell is able to sell at the same price.


--

 

If that were true:

I called in at 6:30 am PST, confirmed the x3100 was the video card, Also added DVD recordable, changed 7 to 6 cell, and added the camera, upgraded the wireless card to AGN. They sent me a new confirmation....charged my CC. I would assume I'm good- 8/30 ship date.

edit:

I ordered the T5470

 

Well that pretty much says it all since the above poster reconfirmed his T5470 based R61 with a CSR and also made changes and apparently they never had any problem with that.

 

Says what all?
They way the similar "price mistake" cancellations work is that it's gonna take some time for the ordering system to cancell all affected orders.
At this point it's not even clear what the "mistake" was.
With Amazon.com it usually takes up to 3 days to get a cancellation notice.
Sometimes even at Amazon they don't bother to send out the notices. They just cancel the order without any explanation given.
Of course the Amazon ordering system is light years ahead of Lenovos.

 

So you don't think the CSR would've informed the customer that it was a glitch and needed to be cancelled instead of making it even worse by charging him for the changes he just made?

 

do you live in a state where they have any sort of operations? then take them to small claims court!

 

That's correct since the CSR wasn't aware of the glitch at the time.

 

Is it a joke?

 

when i was in college my business law professor would tell us tons of stories about times he got small compensation amounts from big companies for really petty things. Go search for the uniform commercial code online and read it. its a good start. I'm sure you can find something lenovo has violated.

The lessons I learned, is that just because a company says one thing, doesn't mean that thing is legally binding, what matters is the law. Also, if you make a big enough fuss and threaten them with action they will eventually do something for you.

 

A friend of mine that works for T-Mobile told me that if there is a glitch like that on their site they have to honour the purchase no matter what, even if the phone purchased cost $500 up like PDAs and say the website showed it for $100. Let's see what happens next.

 

I believe that the people who bought the R61 at the 500 price would have a reasonable claim against Lenovo. If it was say 5 dollars, i think it would be different, because their are certain protections if the terms of a contract are absurd, but 500 could be interpreted as a reasonable sale price.

Someone on here has to have some legal knowledge...

 

The following are terms of a legal agreement between you and Lenovo. By accessing, browsing and/or using this web site, you acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations, including export and re-export control laws and regulations. If you do not agree to these terms, do not use this web site.

This Web site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this Web site may contain technical inaccuracies or typographical errors.

Information may be changed or updated without notice. Lenovo may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice.

 

But the point is that this was NOT an obvious price mistake or "typographical error"

$500 is reasonable given the specs of the system. If it were say $300 or even $400, I could see the problem, but for many retail store systems with similar specs in the same price range, along with the Dell Vostro's with similar better specs for only $100 more, its not outragous.

I'd say, if they cancel this one, I'd consider taking action against them. Thats not an obvious price mistake

Dell Honors a lot of price mistakes, much worse then this one.

 

I'm not a lawyer but it seems like it might be difficult to argue. This attached to your confirmation:

"IMPORTANT LEGAL INFORMATION
*This e-mail confirms Lenovo's receipt of your order. LENOVO will accept your order contingent on Lenovo's validation of price, product availability and your agreement to the terms and conditions for the product(s) and/or service(s) ordered. Applicableterms and conditions are typically accepted by the customer during the web ordering process. For Lenovo products, typically the terms and conditions are set forth in The Lenovo Acquisition Agreement. If the terms and conditions were not displayed and agreed to as part of that process, a copy will be provided with your order. The Lenovo Acquisition Agreement terms and conditions are available by isiting www.lenovo.com/products/us/contracts or calling 1-866-96-THINK (1-866-968-4465) and selecting the Customer Service option. Please review them carefully before using the product. If you already have a contract with Lenovo (such as the Lenovo Customer Agreement or Lenovo Business Partner Agreement), that agreement
governs your purchases.

If you do not agree to the terms and conditions and wish to return your
purchase, do not use the product. You may return your purchase for a full refund of the purchase price . Please call 1-866-42-THINK for information on our return policies and contracts.

**LIMITED SUPPLY PRODUCTS: Limited supply products cannot be reordered once they sell out. If we take your order on a product which sells out and the product can not be reordered, (1) Lenovo has the right to refuse or cancel any orders placed for the product, even if Lenovo has
confirmed the order and charged your credit card; and (2) if Lenovo has charged your credit card but subsequently canceled your order, Lenovo will promptly issue a credit to your credit card account."

 

but it isnt about a price difference though right? its the question of whether IBM outfits their R61s with T5470. I mean if Chrysler accidentally advertised a car with 5 wheels, they cant honor it, right?

 

In addition, after further review I noticed that my "new" total was off from the original cost, I added up the upgrades, was off by $51?? Sent to CSR an email questioning the "fuzzy math"...I then figured it to be some combination of the lost 10% on old items, full price on upgrades. I then resent a new email telling him not to worry about it, rec'd back a "no problem" from him. You think he would have mentioned something at that point



**R61 T5470 LOADED** AFTER 8/30

 

If they're going to cancel it I'd appreciate being notified sooner rather than later. That way I can go hunt for another one as soon as possible.

 

Why not just call them and be done with this suspense since you want to free up your money asap in case it gets canceled?

 

Lenovo and like 99.99% of Etailers got their butts covered already in case of price mistakes. Sometimes a store honors a price mistake or it slips by but I doubt Lenovo will in this case. They dont even offer te CPU on the notebook they are not going to start offering because of some online glitch.

 

The point here is this "glitch" lasted 3 days. A real glitch would have been fixed within hours, if not the next day.

And it doesnt seem like a true price mistake

 

the problem is people just take whatever lenovo says at face value, just because they put it in a notice doesn't mean its necessarilly legally binding.

I still don't see how they can choose to "Accept" your order. Normally a contract has 2 parts - an offer and an acceptance. The merchant makes an offer, and then a customer accepts or rejects the offer. They don't get to accept if they feel like it.

Also, if they cancel your order I believe they are obligated to inform you.

 

You also need consideration. CC charges...

 

They don't charge until shipped....

But they do put a hold on the credit card. does that count ?


-

 

I would assume so- you as the consumer cannot stop them from charging your cc....they have a pre-authorized transaction.

 

If my company makes a "mistake" like this, we eat the loss every time (in this case, everyone would get a T7x00 chip assuming the T5xxx is not availible), especially if the error existed for three full days and was plain as day and not some hidden backdoor. Fact is, this pricing was not horribly out of the ordinary for recent hot deals. Billion dollar corporations can not just claim "oops!" without getting raked over the coals. Lenovo has gotten a lot of bad feedback lately, if they cancel these orders, it is certainly not going to help.

 

And just what is that loss exactly? Feelings?

 

The loss is $ obviously.

 

You aren't charged until it ships.

 

You didn't understand him...

He said that the company he works for will write off the lose.



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Ok, I get it.

 

it was fun while it lasted, and it aint over until the fat lady sings, and i'm willing to wait this one out, like i did with the dell xps m1330.

 

You sure ?

 

What happened with the Dell M1330? Did you end up eventually getting it for rock bottom price?

 

You sure you aren't sure about me being sure?

 

I think there may be some hysteria going on here. My order was placed on 7/28/07 - I just called (10 minute wait) to straighten out an email confirmation that didn't show the extra 10% that was confirmed at the time I placed it.

The CS rep had me send the screen shot I took after I placed the order and said he'd take care of it. No mention of mass cancellations of weekend orders, pricing too low, or unavailable T5470 processors.

 

so did anyones actually get cancelled? If so, did they email you, call you? what? my order is still showing *crosses fingers ETShip 9.13

 

A few have shipped already.

 

???

 

People have reported their R61 T5xxx orders shipped (7/31) on FW.

 

That really seems far fetched. Lenovo has never shipped an order THAT fast.

 

lol
another glitch, perhaps

 

can't believe that

 

i ordered my R61 with T5470 on 07/28/07. ESD is 08/30/07.

the order status is still in process.

i dun know if mine will get shipped.

 

I also ordered t5740, ship date still 8/30..

For those who think that the R61 txxxx doesn't exist, and you believe they have one:

http://cgi.ebay.com/NEW-IBM-LENOVO-...yZ140083QQssPageNameZWDVWQQrdZ1QQcmdZViewItem


What do you think?