R61i Issue

Hello everyone, well i bought a Lenovo Thinkad R61i (7732-A12), i bought it on saturday, so i was having fun with the notebook for like 10 mins and i was like ok let me set it up now, BTW i had a thinkpad T20 and had a power on password, Supervisor Password and Hard Disk Password, i know how to set them up, well i was like i did this on my T20 ill now do it on my R61i, so i go into the BIOS and tell it i want the power on password, i enter password, everything good, now i goto supervisor password, i enter password everything good, same password for both, ill set the hard disk password later i say, so i restart the computer to make sure both passwords are enabled, ok its enabled, but guess what, the password that i entered 4 times is supposidly wrong, how is that i dont know, but thats what its saying, now the question is there anything i can do, i called lenovo by the way, they are sending me a box tomorrow, but normally they charge for this service,does anyone think that i can get lenovo to do this under warranty, i believe there was a defect or something because this has never happened before.

 

Ouch! Your SOL on the supervisor password. The whole system board will have to be replaced if it won't accept that. Its also not a good idea to set the same password for both sup and power on, actually I would have only set the HDD password.
The only thing I would check is that you do not have numeric keypad on (shift+numlock or FN+numlock).

 

ive tried all the caps lock and num lock stuff, no go on either, when i use the num lock it beeps when i hit the leters with the little numbers on them, so would you say this is an error possibly with the security chip?

 

Did you run the Client security solution setup in the OS before setting up the BIOS passwords?

 

nope just did the fingerprint thing it told me to do when i first started the thing, i didnt know much about the client security thing, i think there is something in there now that lets it ask you questions to reset the password.

 

To bad. That needed to be set up before setting the BIOS password so you could do a reset; you can still try it though.

I have no other suggestions. I do know what they will quote you for a system board for a machine that is in warranty: $750. They might make a mistake at the depot and replace the planar, but I doubt it. The only other thing you can hope for is that eventually some part of the board will fail and it will have to be replaced anyway.

 

but since its not my fault that the password failed, maybe more so a security chip failure, do you think they would replace the whole board for me without having to pay that rediculous amount?

 

They won't consider it a security chip failure. A chip failure would be a beep error code on POST; That is what they would consider a failure.

 

understand, just wondering have you every heard of such a problem?

 

I have, even with Admins.

 

just wondering, would IBM send me the System board so that i could install it myself, and then send the other one back to them, i know they do it with desktops, would laptops be an exception?

 

Sorry about your dilemma.

I'm curious, why do you need all the security?

 

i dont need it, i just like having it just in case my laptop were to get stolen, then the theif could never use it

 

If you do you will have to accept that you will take responsibility for any damage you do to your laptop from replacing it yourself.

 

well i shipped out my thinkpad today, and hopefully it will make it on monday to the repair center, i also called the repair center and one of the people i had talked to said i havn't been the only one who has had a problem with passwords suddenly not working.