The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    RE: Dead Pixel???

    Discussion in 'Lenovo' started by dwjlee, May 2, 2007.

  1. dwjlee

    dwjlee Notebook Consultant

    Reputations:
    1
    Messages:
    110
    Likes Received:
    0
    Trophy Points:
    30
    I received my 14.1 T60 yesterday and I noticed today that I have what seems to be two dead pixels. One on top/middle of the screen and the other top/left of the screen.
    I always thought dead pixels show up as black on white background. But mine shows up as red pixel only against dark back ground.
    I don't know Lenovo's policy againt dead pixels. Anybody have any past experiences? Thanks
     
    dwjlee, May 2, 2007
    #1
  2. bob1182006

    bob1182006 Notebook Evangelist

    Reputations:
    111
    Messages:
    451
    Likes Received:
    0
    Trophy Points:
    30
    they can be dead pixels or "bring pixels" such as pixels that are stuck a specific color

    Here's a thread I found about Lenovo's dead pixel policy

    It seems that depending on your resolution you need a specific # of dead pixels before you can have the lcd replaced for free.
     
    bob1182006, May 2, 2007
    #2
  3. dwjlee

    dwjlee Notebook Consultant

    Reputations:
    1
    Messages:
    110
    Likes Received:
    0
    Trophy Points:
    30
    How about if you are within the return period. As I mentioned, I received the laptop yesterday.
     
    dwjlee, May 2, 2007
    #3
  4. bob1182006

    bob1182006 Notebook Evangelist

    Reputations:
    111
    Messages:
    451
    Likes Received:
    0
    Trophy Points:
    30
    I'm not familiar with Lenovo, but if they have like a 30 day money back guarantee (100% satisfaction guarantee) then yes you can return it because you're not satisfied
     
    bob1182006, May 2, 2007
    #4
  5. ZaZ

    ZaZ Super Model Super Moderator

    Reputations:
    4,982
    Messages:
    34,001
    Likes Received:
    1,415
    Trophy Points:
    581
    They used to, but they have recently changed their policy most likely due to high return rates. You may not have to pay the re-stocking fee if you can convince them your laptop is in some way defective.
     
    ZaZ, May 2, 2007
    #5
  6. aan310

    aan310 Notebook Virtuoso

    Reputations:
    738
    Messages:
    3,811
    Likes Received:
    2
    Trophy Points:
    106
    with ipods you can just lightly push on the dead pixel
     
    aan310, May 2, 2007
    #6
  7. Rodster

    Rodster Merica

    Reputations:
    1,805
    Messages:
    5,043
    Likes Received:
    396
    Trophy Points:
    251
    Yeah I agree with that. I've heard if you lightly rub on the area where the stuck or dead pixel is at, sometimes they start working again. Always use a clean tee shirt or a soft cloth so you don't damage the screen.
     
    Rodster, May 2, 2007
    #7
  8. null84

    null84 Notebook Evangelist

    Reputations:
    5
    Messages:
    368
    Likes Received:
    0
    Trophy Points:
    30
    that only work for stuck pix. stuck pix is white and have light. if it is dead pix, black, no hope for u
     
    null84, May 3, 2007
    #8
  9. Undacovabrotha10

    Undacovabrotha10 Notebook Evangelist

    Reputations:
    111
    Messages:
    414
    Likes Received:
    0
    Trophy Points:
    30
    I also order the 14.1 inch which was delivered on Monday and it has a dead pixel in the upper left part of the screen. I called Lenovo and a few reps told me that I needs to have at least 4 or 5 dead pixels for it to be replaced. I kept asking to be transfered until I could find someone who would do something about it. My reasoning was the thinkpad is a premium product and to have anything less than perfection when you receive the notebook is unacceptable, that is exactly what I told the reps. Eventually one guy Ryan helped me out, he got me a RMA# for my defective machine and placed a new order for me with the exact same specifications. Only catch is that I now am paying for two both notebooks until Lenovo receives the old one back and credits my account.

    dwjlee, what is your status??
     
    Undacovabrotha10, May 5, 2007
    #9