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    Really frustrated with Lenovo

    Discussion in 'Lenovo' started by Sario, Jan 19, 2012.

  1. Sario

    Sario Notebook Enthusiast

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    I ordered an ideapad y470 from Lenovo on December 30th, and at that time the expected shipment date was the 3rd of January. That date came and went, so I checked the online tracking. The tracking had no expected shipping date so emailed customer service, and they emailed me back with May 11th. I called to cancel and the phone rep told me May11th was an error and it would ship that week. We’ll two weeks later still no laptop. Again I called and they assure me it’s going to ship THIS week.

    What’s the most frustrating is every time I call the Rep we have a hard time understanding each other, so I can’t get any information from them other than “its going to ship this week.”
     
    Sario, Jan 19, 2012
    #1
  2. Thors.Hammer

    Thors.Hammer Notebook Enthusiast

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    If you call to cancel the order, it will ship right away.
     
    Thors.Hammer, Jan 19, 2012
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  3. Sario

    Sario Notebook Enthusiast

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    The second time I called was to cancel, and they told me it would ship out this week.

    This a bummer too, my work laptop of choice has always been a thinkpad. After this experiance i think I'm going to have to find another favorite brand.
     
    Sario, Jan 19, 2012
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  4. Sario

    Sario Notebook Enthusiast

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    So it doesn't matter, but why did my post get moved? it's more about Lenovo's customer service than Ideapad.
     
    Sario, Jan 20, 2012
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  5. knuck

    knuck Newbie

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    If you like the product you should stick to it. It's the machine itself that you will use for years, not the customer service. With that said though, I know how it is. Back in the days, it took Dell a month to ship my XPS M1210 but I'm glad I stuck to it as the laptop itself has always been awesome
     
    knuck, Jan 20, 2012
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  6. Inception418

    Inception418 Newbie

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    I ordered my y470 two weeks ago and just received it yesterday. My shipping date was being postponed due to multiple errors on their end.

    I eventually called and demanded to talk to a U.S. representative, yes believe it or not they do have them. I highly suggest this as the rep will actually understand what you are saying and try to help instead of giving you a generic robotic like response to everything.

    Good luck! If you stick it out you wont be disappointed.
     
    Inception418, Jan 20, 2012
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  7. rushmore

    rushmore Notebook Evangelist

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    Is this in the US? I ordered two days ago and already shipped.

    I was going to get a refurb, but decided to get a new 2670qm with blu ray and the 3 year at home with accident. My desktop is three years old, so this will replace it as my primary system.
     
    rushmore, Jan 24, 2012
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