Refurb X1 Carbon battery not working

I ordered a refurb X1C from outlet and got it on 5th day after ordering. I love it, it has all the right options that i was looking for - mainly Windows 7 Pro and 8GB RAM in a ultra thin notebook. Everything worked perfectly... till i pull out the power cable and it immediately died. Looks like it won't run on battery - even though battery shows 100% charged and Lenovo Solution Center app battery Check passed it as working OK. So that's the first QC issue with refurb unit i found - can't understand why they ship a unit to customer with non-working battery. Does anyone has any idea how to get it to work? I am asking because the BIOS has an option to DISABLE the battery but no option to enable it. I tried disabling it, disconnect power, reconnect - nothing helped.

 

Haven't heard of this issue before; could be a defective machine. Have you called in to Lenovo Support to see what they have to say about it (it's 24/7)?

 

I tried contacting tech support which brings up 2nd issue with Lenovo; according to their system my warranty has expired - never mind that i just bought it 5 days ago. They wouldn't do anything about it until i contact warranty validation dept. that unfortunately only open M-F...

 

Did you ever get your warranty issue resolved with Lenovo?


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Yes, had to contact warranty validation department and then had to send it in for repair which involved replacing the battery and some other components - this is for a fresh "refurbished" product; not a good first experience. Its working now but Lenovo customer service is chaotic; they could not locate a service request if you lose your requet ID so make sure you jot down any ticket/request nmber they give you as they don't send it in an email like Dell. I have only praises for Dell - have bought their high-end systems and all transactions/systems/service requests have been very satisfactory.