The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Refusing delivery = 15% restocking fee

    Discussion in 'Lenovo' started by iqcar, Aug 8, 2007.

  1. iqcar

    iqcar Notebook Evangelist

    Reputations:
    16
    Messages:
    343
    Likes Received:
    0
    Trophy Points:
    30
    A customer service rep told me if I refuse to accept an order that has been shipped after cancellation I'll be charged 15% restocking fee. So it's better to accept it and return it. I wonder if that actually happened to anybody?
     
    iqcar, Aug 8, 2007
    #1
  2. gridtalker

    gridtalker Notebook Virtuoso

    Reputations:
    18
    Messages:
    2,976
    Likes Received:
    0
    Trophy Points:
    0


    Why would they charge a restocking fee if you refuse the order but not if you just send it back. That makes no sense
     
    gridtalker, Aug 8, 2007
    #2
  3. unhooked

    unhooked Notebook Deity

    Reputations:
    63
    Messages:
    938
    Likes Received:
    0
    Trophy Points:
    30
    There are lots of companys that would charge a restocking fee if you just refuse delivery without initiating an RMA first.
     
    unhooked, Aug 8, 2007
    #3
  4. LetsGetReal

    LetsGetReal Notebook Enthusiast

    Reputations:
    0
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    5
    Actually, Lenovo now takes a very literal approach to the return policy as found on the website. Try returning ANY system, closed or opened, and you'll be slapped with a 15% restocking fee. Arguing with reps or supervisors will also get you nowhere.
     
    LetsGetReal, Aug 19, 2007
    #4
  5. lowspeed

    lowspeed Notebook Evangelist

    Reputations:
    3
    Messages:
    539
    Likes Received:
    0
    Trophy Points:
    30


    Not true...

    You *will* get slapped with the restocking fee if you refuse - i think it's because UPS will ship it back to china.

    You *won't* be charged if it is still not opened. (though you have to pay for the shipping, which sucks)


    --
     
    lowspeed, Aug 19, 2007
    #5
  6. ponicg

    ponicg Notebook Consultant

    Reputations:
    74
    Messages:
    216
    Likes Received:
    0
    Trophy Points:
    30
    If I was the OP, I wouldn't pay a dime. I CANCEL my order, you ship it anyway, and I'm gonna go through an RMA process? I think this calls for a little tune called KMA. LMAO. Yeah, sure Lenovo, I said to cancel, and you shipped anyway... bite me. I'm just not gonna be home to get it :p
     
    ponicg, Aug 19, 2007
    #6
  7. ecofreak

    ecofreak Notebook Enthusiast

    Reputations:
    3
    Messages:
    32
    Likes Received:
    0
    Trophy Points:
    15

    What Lowspeed said is about right, per my multiple interactions with Lenovo/US this year, except that you do not pay the return shipping if you called to cancel the order prior to receiving the system.
     
    ecofreak, Aug 19, 2007
    #7
  8. a529612

    a529612 Notebook Geek

    Reputations:
    0
    Messages:
    95
    Likes Received:
    0
    Trophy Points:
    15
    Dispute the charge with your credit card company if they do that. Hopefully you used a good CC like Amex.
     
    a529612, Aug 19, 2007
    #8
  9. Otter

    Otter Notebook Consultant

    Reputations:
    85
    Messages:
    105
    Likes Received:
    0
    Trophy Points:
    30
    Yea

    Just do a charge back with your credit card company. Be aware that if you do go this route you better be able to prove why. Companies HATE charge backs, it makes them look bad to the creditors instead of the other way around ( They could careless if they make you look bad )
     
    Otter, Aug 19, 2007
    #9
  10. MonsterMaxx

    MonsterMaxx Notebook Evangelist

    Reputations:
    13
    Messages:
    540
    Likes Received:
    0
    Trophy Points:
    30
    If you have documentation to prove you canceled it then REFUSE DELIVERY.
    Once you accept delivery you have screwed yourself.

    If you don't have documentation to prove you canceled the order, accept it, get an RMA, ship it back at your expense and wait 90 days for lenblowvo to return most of you money.
     
    MonsterMaxx, Aug 19, 2007
    #10
  11. unhooked

    unhooked Notebook Deity

    Reputations:
    63
    Messages:
    938
    Likes Received:
    0
    Trophy Points:
    30
    Not true.
    My RMAed unit has been received by Lenovo on 08/06.
    My card has been credited back on 08/15
     
    unhooked, Aug 19, 2007
    #11
  12. lowspeed

    lowspeed Notebook Evangelist

    Reputations:
    3
    Messages:
    539
    Likes Received:
    0
    Trophy Points:
    30
    Oh if you did cancel it they will pay to ship it back.

    I suppose you can contest it with the CC company, but it's probablly more hassle than just sending it back.

    --
     
    lowspeed, Aug 19, 2007
    #12
  13. MDDZ

    MDDZ Notebook Deity

    Reputations:
    1
    Messages:
    798
    Likes Received:
    3
    Trophy Points:
    31
    this customer rep is a jerk and he knows nothing. he is absolutely wrong.
     
    MDDZ, Aug 19, 2007
    #13
  14. ocellaris

    ocellaris Notebook Evangelist

    Reputations:
    93
    Messages:
    602
    Likes Received:
    0
    Trophy Points:
    30
    No he is right. At the end of the purchase, the very last checkbox is "Click here if you accept the terms and conditions". If you click on the "Terms and Conditions" link at the end of the purchase, it makes it very clear that you get nailed with a 15% restocking fee for any package that goes back to Lenovo, be it refused or returned with a RMA number. This applies to unopened boxes as well! Also, they can (and will) refuse to take back opened boxes. Lenovo has a seperate return policy elsewhere on there site in the shopping FAQ, however they stick with the Terms and Conditions.

     
    ocellaris, Aug 19, 2007
    #14
  15. Otter

    Otter Notebook Consultant

    Reputations:
    85
    Messages:
    105
    Likes Received:
    0
    Trophy Points:
    30
    Those types of point and click agreements have yet to stand up in court AFAIK. The companys do them to discourage things they don't want ( sending things back, canceling orders, whatever ).

    But if you actively tried to cancel the order before shippment - IE you attempted to stop the sale before it was billed, then you are fine with a chargeback. But you have to prove that you tried and failed to cancel prior to shipment.

    The argument WILL hold water because the agreements you have to click deal with sales ( purchases made ), you are contesting that you never wanted to make the purchase so their terms lose their ground. Now if you actually make the sale ( you are billed ), then you have a legally binding contract between you and Lenovo ( the sale IS THE CONTRACT, and the terms are what you clicked ). But until you are billed those terms mean nothing because their is nothing to bind them to you ( AKA a sales transaction )
     
    Otter, Aug 19, 2007
    #15
  16. ocellaris

    ocellaris Notebook Evangelist

    Reputations:
    93
    Messages:
    602
    Likes Received:
    0
    Trophy Points:
    30
    Yes if you attempted to cancel an order and have saved communication, then Lenovo will normally solve this and pay the return shipping. In this situation you need to make sure you have a RMA first.
     
    ocellaris, Aug 19, 2007
    #16