Replace X220 Tablet by X230 Tablet? (Urgent!)

Hi all,

Since I always had problems with my x220 Tablet from the beginning on, Lenovo finally seems to exchange my X220 Tablet. However, this does not exist any more, so they would provide me with the X230.

General question: I like the X220 Tablet, the keyboard etc. I know the X230 has a different keyboard. But in general, do you think this "free" upgrade is nice?

More importantly I have a bunch of stuff I would need to re-use:
- 2x UltraBase 3
- Lenovo 19+ battery (extended battery to clip on the laptop)
- Solid State Drive
- Travel Power cord
- 4GB extra RAM

Is this stuff compatible with the X230? The most important thing would be the UltraBases since I use them all day long

Thanks!

PS: This would be initiated very soon, so I would appreciate any quick response

 

From a performance perspective, there'll be little difference between the two. The new keyboard I think is very good, but obviously different. Most of the extras should be good, but they're chipping the batteries at Lenovo these days. I believe X220 batteries won't work in the X230. I'm not sure if this applies to the tablet or the slice, but I'm sure some one more knowledgeable than I will being along.

 

I can confirm that at the time of release (of the x230t) that my x220t internal batteries did not work in my x230t.

 

Thanks! Fortunately I haven't bought internal batteries (although I almost did). According to google, everything else is compatible (also RAM I hope).

From the specs it seems otherwise to be nearly identical: http://snag.gy/aFius.jpg

Can anyone tell me if there is something special (good or bad) about this config? For example, I can't see if this config has the backlit keyboard or the WWAN module. The battery is also the one which extends from the notebook, right?

EDIT: The CPU actually seems to be a little better: 3.3 rather than 2.5GHz but also i5 (current is Intel Core i5-2520M CPU @ 2.50GHz)

 

If you end up not liking your new X230T, you can always sell it and get something else...I've done that with replacement units Lenovo had provided me with in the past, more than once...

 

I have the X220t and X230t, i have to say the X230t does run cooler and quieter than my X220t. The provision of the USB 3.0 ports is also very nice upgrade if you use USB 3.0 devices. Quality wise, they are about the same. The only real problem is the keyboard layout of the X230t.

 

Thank you, in the end, I decided (of course) for the replacement.

@ajkula66: Wow, more than once? Why and how did you get replacement units? Are there really no many defect devices sold? Had you always bad luck? Was it easy to get replacements?

Generally, does anyone have a number for Lenovo Customer support?
I was told to get the replacement tomorrow and I will get a tracking number. However, I leave the country for 4 weeks on Monday and I won't be able to send back my old device during this time. I tried to contact the person who told me about the replacement (email and phone) but it is impossible to reach him No replies.

I gave them my credit card information ... does anyone know how long do I have time to send it back?
I am little bit concerned now, I am afraid I won't get the replacement in time ...

 

Quite the contrary: I've been pretty lucky with ThinkPads. However, given the number of them that went through my hands over the past dozen years or so, some had to be lemons, or just plain non-repairable, yet still under warranty.

I believe that the timeframe is 30 days, at least in my recollection, which may or may not hold true...

General customer support is not what you're looking for, as these situations are dealt on a case-by-case basis. Keep on top of the person that had promised you the replacement in the first place.

Good luck.

 

If you're having trouble with the old machine, you should get the new one. You already know the old will be no good.

I'm actually having a ton of trouble with my X220T, and have had so since I bought it a year ago. Essentially, it does not work with Windows 8, no matter using newest drivers and in general running a clean system.

How did you end up getting good support from Lenovo? They are basically refusing to allow me to escalate the issue, or ignore me, perhaps hoping I will stop. I finally shared my experience publicly in hopes that they would finally listen: Why are you ignoring me, Lenovo? - I Spit Hot Fire

 

That's good but might just be 2 days too short I leave on 17th June and return on 17th evening.

That's the problem as I said, the person does not pick up his phone, does not call back when I leave him a message on his voice mailbox and does not reply to my mails. It's kind of frustrating. So I have really no idea. I don't want in the end pay 1500$ or so for nothing

Sorry for that. As you see, I had (and have) also many troubles. I believe that it worked just when it has been successfully replaced - so far I have heard nothing, they are again not responding to my inquiries.
I think the reason that it worked for me was that my vendor initiated that. Have you tried that?

 

Well, Lenovo will only provide support for the OS that shipped with your system, and a X220 tablet most certainly did NOT ship with W8.

I've read your thread on Lenovo's forum, and it's rather difficult (in my opinion) to follow your train of thoughts. Maybe I'm just tired...anyway:

a) Crack on the screen - good luck with that. Without accidental warranty protection you're most likely not to get anywhere.

b) Your other complaints (overheating, USB ports with a mind of their own etc.) could've possibly yielded a result if it were not for "a".


I wouldn't expect much of anything from Lenovo in your set of circumstances, but I've been wrong before.

Good luck.

 

Good idea, I will have to look into that.

 

Thanks for the thoughts, I focused the main issues in the beginning of post, as I know most people wouldn't want to read it all the way through. It was also geared more towards Lenovo themselves, as I wanted to continue a conversation based on what was happening with me at the moment, using copies of actual communications rather than re-writing the story and perhaps being accused of embellishing my side. I apologize if it was difficult to get through, and appreciate you looking through it.

In general, the point was that the cracking of the screen was an exclamation point to a bad year with the X220T. I understand Lenovo's viewpoint, but the idea of replacing a touchscreen that cracked on its own (and was meant for touching and heavier use) doesn't give me confidence it won't happen again. Thinking I was covered because I had an extended warranty, and then finding out there were even more options for warranties, and then being promised repeatedly to have the issue looked into but never being properly followed up with, these all really aggravated me on top of the long-time issues with Windows 8 and the more minor ones even in Windows 7.

I was not aware that Lenovo should only support the shipping OS, or I would have never bought the X220T in the first place.

Perhaps it could be said I am just a fool, not knowing the full support policies of OS'es and warranties before purchasing, and not making complaints originally and just trying to be optimistic and patient. If that's so, then I have to accept that but I also have to accept that Lenovo has vastly underperformed their duties (imo) as well.

If these were lower-priced machines, budget laptops, etc., I could see the case in which lesser support could be justified. From my (in hindsight, foolish?) standpoint, however, I paid multiple premiums for Thinkpad, warranty, and tablet screen (paid about $1,500 USD), and it's very hurtful to see all these investments basically be fruitless. I'm open to different types of resolutions with Lenovo - in no way am I trying to be unfair, and I do feel there's a way to maintain the happy relationship that I've had with them the past decade.