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    Rescue and Recovery V4.21 Error - X200s, XP Pro

    Discussion in 'Lenovo' started by knowthenazz, Nov 27, 2009.

  1. knowthenazz

    knowthenazz Notebook Consultant

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    Hi,

    I've been trying to create an incremental backup with Rescue and Recover V4.21 on my X200s running XP Pro, and I keep getting the following error:

    Fri Nov 27 16:03:37 2009 RescueRecovery: Running: C:\Program Files\Common Files\Lenovo\msgbox.exe /t=56 /id=66 /icon=wait /wnd=198888
    Fri Nov 27 16:03:38 2009 RescueRecovery: Running: C:\Program Files\Common Files\Lenovo\msgbox.exe /exit
    Fri Nov 27 16:03:38 2009 RescueRecovery: Running: C:\Program Files\Lenovo\Rescue and Recovery\br_funcs.exe backup local level=1 destination="C:\RRbackups" drive=E: location=1 nice=0 pw=0 uuid=0 compress encrypt
    Fri Nov 27 16:04:23 2009 RescueRecovery: br_funcs returned error code 0x590
    Fri Nov 27 16:04:23 2009 RescueRecovery: Backup failed. Free Space High=0x00000007 Low=0xDFC4E000
    Fri Nov 27 16:04:55 2009 RescueRecovery: SetArchiveBit() - SetFileAttributes() C:\Program Files\Zone Labs\ZoneAlarm\alert.zap failed. Error 5
    Fri Nov 27 16:04:55 2009 RescueRecovery: SetArchiveBit() - SetFileAttributes() C:\Program Files\Zone Labs\ZoneAlarm\cpes_clean.exe failed. Error 5
    Fri Nov 27 16:04:55 2009 RescueRecovery: SetArchiveBit() - SetFileAttributes() C:\Program Files\Zone Labs\ZoneAlarm\email.zap failed. Error 5
    Fri Nov 27 16:04:55 2009 RescueRecovery: SetArchiveBit() - SetFileAttributes() C:\Program Files\Zone Labs\ZoneAlarm\ErrorLog.txt failed. Error 5
    Fri Nov 27 16:04:55 2009 RescueRecovery: SetArchiveBit() - SetFileAttributes() C:\Program Files\Zone Labs\ZoneAlarm\expert.dll failed. Error 5
    .
    .
    .


    I've tried closing ZoneAlarm, but, get the same error.

    Does anyone have any suggestions?

    Thanks!
     
    knowthenazz, Nov 27, 2009
    #1
  2. ZaZ

    ZaZ Super Model Super Moderator

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    I don't use R and R. You might want to call support.
     
    ZaZ, Nov 28, 2009
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  3. knowthenazz

    knowthenazz Notebook Consultant

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    Thanks for getting back to me.

    Do you mind if I ask what you use instead of Rescue and Recovery?

    I get the impression that many experienced Thinkpad users don't use R&R. Is that a fair statement?

    Thanks!
     
    knowthenazz, Nov 28, 2009
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  4. ZaZ

    ZaZ Super Model Super Moderator

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    I've no idea what others are doing, but I use True Image.
     
    ZaZ, Nov 28, 2009
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  5. knowthenazz

    knowthenazz Notebook Consultant

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    Well, I've been on the phone with Lenovo Tech support on 6 separate phone calls in the last 6 days. My issue has apparently been escalated to level 2 support 5 days ago, but no one has called me back or offered any solutions other than uninstalling R&R and reinstalling it with the latest version.

    I have tried uninstalling/reinstalling twice now, and tried backing up to my local drive and an external drive, but, I run into the exact same error code: 0x590

    What's really disappointing to me is that Lenovo can't even tell me what the error code means. I don't expect Level 2 support to have access to source code, but, I'd hope they'd at least be able to translate an error code.

    Anyways, I'll report back if I resolve anything.
     
    knowthenazz, Dec 4, 2009
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