The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Restocking fee waived as long as placing new order?

    Discussion in 'Lenovo' started by pnm, Aug 22, 2016.

  1. pnm

    pnm Notebook Guru

    Reputations:
    0
    Messages:
    62
    Likes Received:
    0
    Trophy Points:
    15
    I would like to get this confirmed before I place a new order, if someone has experience or is knowledgeable:

    After I received my ThinnkCentre desktop a few days ago I wished I had configured it slightly different. When I called Lenovo, the rep told me that if I place a new order, then I can return this previous order WITHOUT being charged the 15% restocking fee. She said I just need to call back to request return while providing the new order number, then can ship the return with free shipping label, and restocking fee will be waived even though it's my own change of mind.

    Could someone confirm this is indeed how they practice? Thanks!
     
    pnm, Aug 22, 2016
    #1
  2. pnm

    pnm Notebook Guru

    Reputations:
    0
    Messages:
    62
    Likes Received:
    0
    Trophy Points:
    15
    Another rep confirmed but said the new order has to be of equal or greater value than the one to be returned.
     
    pnm, Aug 27, 2016
    #2
  3. ZaZ

    ZaZ Super Model Super Moderator

    Reputations:
    4,982
    Messages:
    34,001
    Likes Received:
    1,418
    Trophy Points:
    581
    I can't confirm it, but have heard that before.
     
    ZaZ, Aug 28, 2016
    #3
  4. Clare

    Clare Notebook Consultant

    Reputations:
    37
    Messages:
    241
    Likes Received:
    17
    Trophy Points:
    31
    I suggest you get it in writing--ask the rep to e-mail it to you. That way if they try to back out, you have something to work with.
     
    Clare, Aug 30, 2016
    #4
  5. hunterdt

    hunterdt Notebook Guru

    Reputations:
    5
    Messages:
    56
    Likes Received:
    3
    Trophy Points:
    16
    placing another order, then cancel it before shipped out...
     
    hunterdt, Sep 4, 2016
    #5
  6. pnm

    pnm Notebook Guru

    Reputations:
    0
    Messages:
    62
    Likes Received:
    0
    Trophy Points:
    15
    Just to confirm that I placed new order at higher price and shipped back the previous one. Was told no restocking fee and refund will be credited when they receive the return.

    There is a chance that I may place a 3rd order and return the 2nd one, hope they make it smooth for me. Obviously the 3rd will have to cost even more :eek: .
     
    pnm, Sep 6, 2016
    #6