Return X230T to Depot (Ultranav Issue)

Only got about one and a half months of use. Lenovo is sending a box for shipment. Here's what happened.

Woke it up from standby this morning. Touchpad was unresponsive. Restarted and nothing. Shut down and started up, cursor was responsive during the "Lenovo" logo screen, but then unresponsive when the desktop loaded. Went to Control Panel to the Ultranav properties and it was grayed out. Lenovo support wanted me to disable the Ultranav by pressing FN + F8, but that doesn't work for the X230T (only changes the brightness). I even reinstalled the Ultranav drivers from Lenovo's website, restarted and no change at all.

Has anyone else encountered this? I got work to do and being without a (reliable) computer for another week or two is going to just suck.

 

If it works at the logon screen but not on the desktop itself it does not sound like a hardware issue.
Did you try uninstalling Ultranav and the ultranav driver? You say you reinstalled, but did you uninstall before?

You could try installing the generic Synaptics drivers. Does the trackpoint work at all?

 

Trackpoint does not work.

Touchpad/trackpoint works at logon screen and even when desktop is loading, but stops when desktop has finally loaded. I did not uninstall Ultranav. I only reinstalled the driver, to make sure I had the current one.

When I access Control Panel > Hardware & Sound > Device & Printers > Mouse and click on the Ultra Nav tab, it only permits me to "Show UltraNav icon on the system tray."

When I access the UltraNav's properties by clicking on the Hardware tab and then properties, then Driver tab, it only permits me to view Driver Details. The rest of the buttons (Update driver, Roll back driver, Disable, Uninstall) are greyed out.

BUT, when I'm in the General tab of the ThinkPad UltraNav Pointing Device Properties and click the "Change settings" then I can uninstall the driver, but "Roll back driver" and "Disable" are still greyed out.

 

Try booting up in safe mode and see if it works there. If it does, you have some driver issue.

 

Just uninstall UltraNav in Windows\Control\Software. I just don't see how it can be a hardware issue when they work at the login screen. Have you installed anything for Logitech/Microsoft etc. USB keyboards or mouse?

 

I didn't install or touch anything. BUT, the problem is fixed. I called Lenovo for the 3rd time (just to see whether the battery should be in the laptop or not for shipping to depot). The tech read over the ticket and then fixed the problem. Basically she uninstalled UltraNav via Remove Programs then ran a Lenovo Software Update and installed the driver, but all that did was install a generic touchpad driver. Had to go to the website to download UltraNav driver. All is fine now, but don't know what caused the glitch. Also surprised that the first two times I called Lenovo, their techs didn't try to hard to troubleshoot the problem and just concluded that the palmrest assembly needed replacement.

 

Even if the palmrest needs replacing, it's a part they can send you for you to replace yourself. Takes to 2min to replace.

 

Software issues are minor compared to hardware issues.

The digitizer issue will never be fixed.