Screwed by Lenovo Support/Repair in Germany, what to do?

Hello, any help is appreciated. My machine is from Sep12.

About a month ago my display started failing. When I moved it around it would turn black and when I gave it a small slap on the side it would return. Then it completely died.

I opened the machine and checked whether it was a loose wire, it wasn't.

I send in the machine, they ask for my bios password, which I supply them with.

They send the machine back and now the display is fine, but has a scratch at the bottom right, see image and also a scratch where they opened(??) it.

I immediately call them and send it back.

Now they tell me, that they did not replace any parts in the first repair and only switched on the back light, in the bios or in windows. (rofl, sure that's what my slap normally would also do aaaah) and that the scratches had been there before.

So now they asked whether they should replace the display with the scratch and I told them to send it back.
New display would probably cost me 400e.

I intend to do something about this, even if it costs me money, as this is unacceptable.

They MUST have replaced the display. Thus shouldn't it have a newer manufacturing date, than my Sep12?
I am even going as far as thinking of fingerprints, but am afraid that the guys are working with gloves.

What would you guys recommend that I do?
I feel raped.
Why they would be doing this is beyond me.
And yes I tried switching display ports when it was broken at first, that's how I got the serial from the bios.






Added the repair slip that I got back from them from the first repair, it says repair, not display exchanged. But that cannot be, software does not repair displays magically

 

Did you take any pictures of the machine before you handed it over to them?

Someone laughed at me not long ago for suggesting this.

 

What good would that do? They would just say you took that picture at a much earlier state. All the metadata can be faked

I have like 20 witnesses and am thinking of taking a lawyer.

I mean, they really MUST have exchanged the display. Maybe they noticed that they screwed scratched the machine and considered it to be cheaper to frame it on user stupidity, then to put a good display in and say sorry for the scratched frame.

Do you guys think, that the display that they put in is older than 6 months?
Otherwise that would be very easy to prove in court, as I bought the laptop 6 months ago...

 

Post in the official Lenovo forum. There are Lenovo employees there who help with these situations.

X Series ThinkPad Laptops - Lenovo Community

 

You first mistake was sending it to Lenovo. You should have sent it to Servion: Servion - Computer Service & SupportServion | Service & Support rund um Ihren Computer

It's just a scratch. My X220 mainboard died last summer, so I got it replaced. I received my machine back with one long scratch across the screen, several scratches on the bottom as well as the top lid and it was dirty like nothing I've ever seen before.

 

Thank you, will try that. Just got it back, ofc still scratched....

 

Lenovo cares the least about aesthetic problems. If you drove over your laptop in a pick-up truck and send it in for repairs, they would send you back a laptop with all new hardware in the same old demolished case.

 

Let's see what happens...

Link to my post on their forum

 

The mods there promptly moved it to another forum in order to bury the visibility.

See Lenovo Support/Repair Germany screwed/scratched my... - Lenovo Community

 

Yup, instead of the mods that moved the thread taking a minute to reading it. What ty behavior. The mods have the same quality as the t430s displays....it's going to be my new curse...you friggin' t430s display...

On a serious note though, them burying all support questions and negative mentions in a general "Special Interest Discussions" is such a short-dicked way of dealing with this...it....

So frustrated....

 

Out of sheer curiosity, have you posted this story on the German ThinkPad forum? Haven't been there lately...but some of the senior folks might be able to advise you what the proper course of action is according to the local practices...

Good luck.

 

I keep preaching to everyone for years to pay the little extra for on-site warranty. I also learnt this the hard way, so don't take this a condescending statement. Just think about it for your next laptop