Sent me Wrong Operating system!

So, I'm not too happy with the service offered by lenovo. After a week delay, I just received my R61 with vista home premium and although it says in my invoice i paid for and was suppose to receive the 64bit operating system, they installed the 32bit version. I have since called and was told by a rep yesterday that this was lenovo's fault and they would send me a 64 cd and license so i can install myself. They said however their 2nd level customer service office was closed for the day and to call back tomorrow. Now when I called today I am getting the run around and they are now "looking into it".

Has anyone else had any software issues with lenovo. I would really like it if they would just send me the 64 version and ill install myself but I have a feeling they're gonna make me send it back which i REALLY dont want to do.

Ultimately, I like the computer itself, its built really well and looks great. Lenovos customer service however is pretty poor so far from my experience.

 

Request them for an OEM serial key and U can download windows vista x64 from anywhere outside (there are x64 version dvds comprising of all versions, i.e. basic, premium and ultimate) or from here http://forum.notebookreview.com/showthread.php?t=240320....!! Burn them to a dvd and install with the key provided....but i doubt they would provide u with a key..

 

If they won't fix this within a few days, I suggest you contact your credit card company and dispute part of the charge. Dispute the cost of a retail Vista Home Premium copy (including tax, and a $9.99 shipping charge for getting the 64bit disc), which would allow for a 64bit install.

 

If you paid with a credit card you can put the charge in dispute. That usually gets attention.

Personally, I would ship it back to them, on their shipping dime, and insist that they ship me a new one simultaneously, with the correct configuration. And I would not pay anything until I had it.

Update: Wow! At the same time, Greg!

 

After speaking to a lot of lower level customer support people, i finally got in contact with a senior support guy in atlanta and he was extremely helpful. Initially they were going to send me a whole new preloaded computer but instead are now sending me a new copy of windows 64bit with a license.

So ultimately i guess their customer service is no better or worse then another companies out there. Just gotta find the right people to talk to.

Im assuming now i should basically follow the clean install guide that is posted here?

 

If it is a real copy with a real icense, not bad, although your time to install it, when it should have come preloaded, it worth something. If you get one of those OEM disks ....

 

The exact same thing happened to me. It sucks that I can't take full advantage of my 4 GB of ram, but I really don't care enough to spend 5 hours on hold in order to talk to some guy from Malaysia who'll probably **** up my order again.

 

Actually they are from Georgia. I've usually had really good luck with them.

The other day, my DVD failed in a really strange way. It would read an entertainment disk with no problem but could not recognize any data disk and could not do backups which is my primary use of it.

My software is very stable and it's always worked. I cleaned the heads with compressed air and obtained the same results.

When I contacted Atlanta, the first thing the guy said was, "Obviously it's a software problem." They wanted me to scratch my disk.

"No, I can't. I've done a clean install."

"Then we want you to run PCDoctor and call back with a report."

I've never run PCDoctor before and was pleasantly surprised with it. It said the system was fine, but on the DVD drive test there wasn't a data disk that it could and I have lots of datadisks.

So I called them back, and the guy wasn't listening too closely, but finally I said, "It's obvious that this is a hardware problem and the DVD has failed and needs replacing."

"You really think so?"

"Yes, I do."

"Well then, we'll just have to send you a new DVD then."

And the next morning there was a DVD drive at my doorstep. The old one does not go back.

I knew it was hardware all along. I just wish I didn't have to have taken the hour to install and run PCDoctor. It was pretty much of a waste of time.

But this is the kind of support I've always received from Lenovo. I don't think anyone is any better.

 

It must be the country of Georgia, because all the reps I got were obviously speaking English as a second language.

 

The lenovo service center is in Atlanta.

 

Ya its definantly a pain and a waste of my time to have to reload everything when i paid for a preloaded computer, but hopefully it wont be too bad (ill just have to waste a Saturday). At least i get a disc and license out of it (knock on wood as i haven't got it in my hands yet).

And yes it was a struggle to finally talk to someone who knew could really help me but from my experience with customer services of a lot of companies, as long as your polite and persistant, it seems to work out. Taking names helps too for when you call back.

 

Lenovo will not give you "just the cd key". They'll send you a recovery cd with the correct OS on it. This has happened to a close friend of mine before. They overnighted the DVD's. They handled the situation very well.