The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Setup RMA-Do they send you a box and pay for shipping?

    Discussion in 'Lenovo' started by typerlover, Feb 23, 2006.

  1. typerlover

    typerlover Notebook Enthusiast

    Reputations:
    37
    Messages:
    30
    Likes Received:
    0
    Trophy Points:
    15
    I set up an RMA this week and am wondering the process of doing this. I called and asked if they were going to send a box and they said yes, but the guy did not sound very convincing.


    So if anyone has returned a product within their 30 day period, how did it go? I have the RMA number, and assume it would take a few days if a box did arrive. Was the return shipping paid for as well?

    Thanks
     
    typerlover, Feb 23, 2006
    #1
  2. kenlin

    kenlin Notebook Enthusiast

    Reputations:
    0
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    5
    I just returned mine, and they sent UPS to pick it up at my house. :)

    I ordered it through the educational area, so it may be different.
     
    kenlin, Feb 23, 2006
    #2
  3. emachine

    emachine Notebook Guru

    Reputations:
    1
    Messages:
    55
    Likes Received:
    0
    Trophy Points:
    15
    Why are you guys returning, just out of curiosity. Defective stuff or decide on another laptop?
     
    emachine, Feb 23, 2006
    #3
  4. dietcokefiend

    dietcokefiend DietGreenTeaFiend

    Reputations:
    2,291
    Messages:
    3,023
    Likes Received:
    2
    Trophy Points:
    106
    One laptop that got shipped that was supposed to be returned was really easy to setup an RMA for. They paid for my return shipping, and I got an email that I had to print out and tape to the side of the box, with also the RMA # written on the outside of the package as well. Took about 5-6 minutes on the phone to get this done.
     
    dietcokefiend, Feb 23, 2006
    #4
  5. rz8168

    rz8168 Notebook Consultant

    Reputations:
    1
    Messages:
    135
    Likes Received:
    0
    Trophy Points:
    30
    IBM had FedEx picked up mine and sent me a bill for returning it back. Called, they said they have to charge customer for shipping fee if not defective. Second return, they said they would not send FedEx to pick it up, and the rep said he don't know why the last rep did so for the first return. Still I have to pay for the shipping. It took 2-3 hours on the phone to get this done.

    In my case, both returns are because of bad quality build.
     
    rz8168, Feb 23, 2006
    #5
  6. typerlover

    typerlover Notebook Enthusiast

    Reputations:
    37
    Messages:
    30
    Likes Received:
    0
    Trophy Points:
    15
    Yeah they told me the same thing. Not defective so I had to pay for shipping back.
     
    typerlover, Feb 23, 2006
    #6