Smooth customer service experience with Lenovo

How about a good Lenovo story:

I ordered a T61 on 7/29 with an estimated shipping date of 8/16. After I checked out and bought my item, I noticed a price discrepancy. The 10% I had applied in the cart did not get applied during check out, and the order was about 200 dollars more than it should have been. I also noticed that the tax on the original price was incorrect.

I called Lenovo the next day, and the rep told me that I could file a price match request once the computer ships. I had taken screenshots of my checkout screen and a cart with a similarly spec'd computer. I was pretty skeptical of the whole thing after reading these forums. But I said OK. Too bad the computer still had 2 weeks to go. Well, on August 4th, a Friday, it shipped. It arrived on Monday. Wow.

I emailed the customer service rep with my screenshots, who emailed me back first thing in the morning saying he filed the request, and that it would take 3-5 days to process. Exactly 3 days later, I received an email that I would be receiving credit for the price error. Exactly 2 days later, the credit had been added to my card.

After reading these forums, I was sure it was going to be much more of a hassle than this.

I give Lenovo customer service an A-. Not an A because the mistake shouldn't have happened to begin with.

 

I'd give them an F. The 'mistake' happens so frequently that I have to believe it's company practice, with Lenovo assuming a number of buyers won't catch the mistake.

 

I think giving them an F for the above described situation would be entirely unfair.

 

Not to mention that the grade was given for the service, not for the website.

 

Just take screenshots of the post-check out page like it TELLS YOU, and you'll be fine in terms of such price correction credits. Otherwise, suck it up and do what you're told.