Specs changed while waiting for shipping

Hi folks,

Just wondering if anyone can chip in some advice.

I placed an order for x200s early July, still waiting for it to ship (expected to ship next week).

Just a few moments ago I tried to configure again the x200s on the Lenovo website and found that they have changed the HDD from 160GB 5400rpm (which was in my config) to 250GB 5400rpm.

Price remains the same though.

Question is: Should I call them to get a 'refund'/compensation for shipping a spec with is outdated from their current website? Or I have no case to raise?

If I raise the issue will my shipping be potentially delayed further? :\

 

You can try, but you don't really have any grounds for a case.

Component prices and options change all the time. Heck, if the same spec was available but at a lower price you wouldn't have any recourse, so I don't see that you will get very far.

The option you do have though is that you could cancel it or return it and re-order it. You might have to pay a restocking fee though, and to be fair that could be more than going out and buying a new 250GB HDD anyway.

 

Thanks dude

yeah it sucks... i won't feel so disappointed if they had hurried their shipping. anyway i'm not gonna use the hdd as i'm installing ssd once i received the lappy.

 

Most likely they will make you cancel and reorder.

 

If there's no price difference, I'd do nothing. So you end up with a slightly better external drive when you put the original drive in an enclosure. No problem, right?

 

I really don't think its worth changing. The difference between the 160GB 5400RPM and 250GB 5400RPM is little to none (in fact the 160GB HDD may be slightly better from a performance standpoint). The price is the same so there's very little impetus to change.

If you want a bigger and/or faster drive in the future you are almost always better just getting one aftermarket (e.g. a 500GB 7200RPM Seagate 7200.4 for HDD, or a Samsung/Intel SSD) than trying to get it through Lenovo. Then you can just roll the 160GB HDD into an external enclosure, or if you have a PS3 you can swap it in there (that's what I did when I switched to an SSD for my x200T).

 

If you can still configure the same machine with the 160GB drive and it ends up cheaper than when you ordered then you can get them to refund the difference. If the 160GB option is gone completely then you're out of luck.

 

No, you can ask them to refund the difference, but they are under no obligation to do so unless you have purchased with some form of price guarantee.

 

i think the chage was from a 160 7200RPM to a 250 5600RPM, same chage was recently made for the T series also.

 

Actually I believe all ThinkPads purchased from Lenovo.com carry a price match guarantee. As long as you can configure the EXACT SAME specs in the appropriate window (I believe 3 weeks) you are entitled to a price match. However, this probably only applies to the US (Lenovo has a history of being a little rough on you boys across the pond ).

 

As do many other notebook manufacturers unfortunately

 

i think if youre really feeling shafted and you are not in a hurry to get a laptop then you can cancel and reorder. afterall, you are paying the same for a lower specced product. if specs dont matter to you and you are in a hurry for a laptop then its not worth changing

 

The way I read it, he's paying the same for a higher spec-ed product. The only thing that makes any sense to me is the the OP is wondering if, since Lenovo is upgrading his notebook for the same price, couldn't they honor the original configuration at a lower price?

That seems really, really doubtful to me. Maybe I misunderstood the OP. But if I didn't . . . to be honest, I think pursuing it with Lenovo would be a waste of time.

 

Nope, I don't think that's what they mean.

What the op is saying is that after placing the order, he/she went back to the website and configured the laptop the same way. Not quite sure why they did this, but he/she did. The ops original config has not changed; just the configuration on the website for anyone buying a new one now has changed.

 

I think in chronological order:

(1) OP made an order for price $X
(2) After a while went to lenovo.com to reconfigure his laptop for price $X but now the configuration has a better HDD (i.e. better as in more GB storage)
(3) OP wonders if its worth cancel and reorder because he is going to pay $X anyway.

I think its pretty normal to be lurking around the site after purchases to check if youve made the right choice or had a good deal or not from the time of purchase.

 

Ah, I think I understand now.

I dunno. I can see wanting to re-do the purchase, but part of me wants to say, "Leave well enough alone."

It *is* natural to lurk a few days after purchase to make sure you got a good deal. I know I did. But at some point you have to accept that technology marches forward relentlessly -- there comes a time when you've just got to stop comparison shopping and start enjoying your purchase