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    Stuck pixel service ticket - should I be hopeful?

    Discussion in 'Lenovo' started by ktbpylon, Sep 9, 2011.

  1. ktbpylon

    ktbpylon Notebook Guru

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    Hi guys!

    I just received my new Thinkpad W520 on Wednesday, and was greeted by a stuck red pixel at the center of the screen. Try as I might, i tried to accept it, but i just can't. So I called Lenovo to initiate a return, and they told me I needed a tech support ticket first. I called Tech Support, and they told me to just bring it to a depot for repair and gave me a case ID.

    So, here I am - a case ID from Lenovo, and a Case ID from a local depot where I'm bringing my laptop on Monday. My question - anyone else have experience with this? Can I relax and assume that my screen will be replaced? Or will the depot take my laptop and call me a week later telling me they can't do anything?
     
    ktbpylon, Sep 9, 2011
    #1
  2. JaneL

    JaneL Super Moderator

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    JaneL, Sep 9, 2011
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