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    T400 and Bad Lenovo Customer Service

    Discussion in 'Lenovo' started by mrmysql, Oct 19, 2008.

  1. mrmysql

    mrmysql Newbie

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    I had to place an order for advanced T400 configuration and I was under assumption that I will be able to simply use emailed shopping cart, but as it turned out emailed Lenovo shopping carts can not be ordered.

    After order has been placed I figured that somethign went wrong (order indicated invalid configuration). I tried to get in touch with Lenovo Sales / Support team, but they completely mishandled the case and demanded 10% restocking fee :eek: .

    I don't want to go into details, but if you like you can read my entire Lenovo T400 Thinkpad story on PissedConsumer: lenovo.pissedconsumer.com/lenovo-15-restocking-fee-on-wrong-notebook-20081019140035.html

    I am now trying to decide if I should simply return T400, pay 10% restocking and order Dell Latitude E6400. What do people on this board think about Dell's Terms and Customer Service? Are they any better then Lenovo's?
     
    mrmysql, Oct 19, 2008
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  2. StealthTH

    StealthTH Notebook Evangelist

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    Hate to say it, but every company has a few bad representatives working for them. Doesn't matter who, but there will always be a bad apple or two in a large call center :/

    Choice is up to you, do you like the T400? Is it worth keeping? Would you rather have a dell anyway? I really think it is a decision you have to make.
     
    StealthTH, Oct 19, 2008
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  3. hellomuggle

    hellomuggle Notebook Enthusiast

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    hm that sounds really weird. i would think that if you haven't opened it yet, that you should be able to get a full refund (possibly minus shipping). anyways, one thing i've heard about is that you will be able to get a refund if you exchange it for another laptop, especially one that costs more than the model you bought. i'd say to try and suggest that.. maybe if you get a more sympathetic rep, you'll be okay there, esp since you want a model with discrete graphics (and will therefore cost more).

    for what it's worth i was considering the e6400 vs the t400 too and i went with the t400..and have not been disappointed. it's a great computer. quite a shame that there are so many negative stories on this forum about the customer service though =(
     
    hellomuggle, Oct 19, 2008
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  4. LGt400

    LGt400 Notebook Geek

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    overseas customer service really sucks....and I'm from that country!
     
    LGt400, Oct 19, 2008
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