T400 poor techical support!

I just received my machine on 09/30 and I have noticed that my ThinkVantage button doesn't work (which is supposed to pull up the ThinkVantage Productivity Center - and when I double-click on the ThinkVantage Productivity Center icon it doesn't open either so I figured I'd call technical support.

I called at mid-night and was connected to a guy in Atlanta, GA. After he got all of my information he asked what computer I had - I told him a T400. He was like "oh thats a new machine, those aren't supported 24 hrs, the "Gold Team" supports all new machines, currently about 12 models, so you'll need to call back during normal business hours 8-5pm"!

So us T400 owners are penalized for buying a brand new laptop because it isn't supported 24hrs yet!

Also, they never "registered" my warranty and had no record of it in their systems until I called. : (

Other than that I'm very happy with my laptop. I was lucky and got the LG screen and the keyboard "flex" or (lack thereof) doesn't bother me.

 

check they reg key

on my x61t it load via key

hkey localmachine

then software

then go to ibm

then tphotkey

they 8081

they shound be default value and file ? does you have that

 

http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-68000

 

the warranty issue really is unacceptable as this isnt exactly a new system anymore. I returned my first one for that reason and the restore partition erased my harddrive , and at the time , tech couldnt find any discs to send me. with a 10-12 day wait i had no choice but to rts. i decided to try the t400 again and from day one I had warrenty showing up on the lenovo site. (first time nothing showed up). the system has been out 2 months now you would think this would be fixed by now.

 

I had questions regarding the rescue disks.

I called ~7pm, the guy gave me the runaround, did not know the answer to my
question, but since I did not have all the hardware with me at the time, I meekly
accepted.

Then I called two hours later, talked to another tech who directed me to a
website reg. the backups.

Called half an hour after that (9:30pm), talked to yet another tech who was
not so knowledgeable, told me another tech would give me a call in 1/2 hr.

Having gotten no calls in an hour, I called again at 10:30pm, talked to a tech
who walked me through the issue, but missed out on a few things I found
out about myself during the conversation. Also told me he had no idea the
prev. tech told me I'd get a callback.

Now, cordiality is not an issue here, I was happy talking to each and every one of them.

But in retrospect, the issue was a very simple one to answer, and one that
likely is not special to the new model, the T400.

Why I had to call four times, I don't know..

And yeah, my registration info wasn't in there, either, and the rep who put me in there
had gotten my area code wrong. The third tech told me she could not edit that info, but
the fourth one had no problems correcting it. Again, why?

 

@Susie520

Thinkvantage button issue could be related to the service "On screen display" check in My computer>Manage> Services if this service is started.