T410s is a crap and today when I went to the service my jaw dropped!!! They treated me like crap

Today I went to the service with my laptop (the third time with the same problem) andsaid I have this high pitch noise that should not be there.

At first I was told this noise is normal and I should just get used to. Really? Are you kidding me?

I was not happy. Then the women said that they have a fix, this is just something they have to adjust in the settings.

I said no problem, lets see what they got. She came back and I asked if they had just turend it off in the BIOS. She said yes, thats exactly what we did.

I told her that this is a joke. The problem hasnt been fixed by turning it off in the settings. The noise is still there when running on battery, but when connected it is not as loud.

Also this will make my battery last shorter. I have had the SSD changed and the fan. Then the motherboard. I have lost a lot of time, have been without a computer, have had to drive to the service, additional stress, arguing with people.

What kind of crap is this?!?!?

THE PROBLEM IS STILL THERE

 

cpu whine?

 

Two possible fixes that come to mind:

1. Cover the components around the CPU with PVA glue. This might dampen the high frequency vibration which is what you can hear; or
2. Spend sufficient time in your local disco that your hearing sensitivity is reduced.

John

 

Is it Lenovo's view that this noise is normal and nothing they can do about it? I sure don't agree with that view especially considering none of my machines have ever displayed the problem.

If the machine has a defect, it should be fixed under warranty. If the parts supplier (Intel) has a defect, then Lenovo needs to address that with Intel.

Passing the problem to the consumer is not acceptable.

 

Where did you go to get it serviced? Bugging the retail store about getting it fixed of course isn't going to solve anything.

 

@andpgud: I've seen your recent posts here and on the Thinkpad forums about this issue. Out of curiosity, how come you put up with it for over 2 years and are only now raising a fuss? Had you complained early on you might have been able to return or exchange your T410s.

 

You can still buy a T410s with a 3 year warranty from Lenovo retailers and resellers.

 

Because when I got it I took it to them and they replaced the fan and the ssd. That didnt fix anything. I waited 6 months due to lots of traveling and work. I could not loose the computer. Then I took it back and replaced the motherboard. Did not fix anything and they told me to just use heatphones and live with it. Nothing I could do. Then now I started reading about this and decided that I wont allow to be treated like this. For the price of this laptop I could have bought 3 from a different one. I wanted this because I thought I would be free og crap like this. The worst part was that I was considering either to get this one or a macbook.

 

If you had a MacBook Air and AppleCare, there's no way you would have been treated this way. At least I know the service in my area is really great. Even my wife noticed the last time we were at their store.

 

you should post this in the official lenovo forum if you want a proper resolution.

 

Sorry to hear that, I know what you're going through. When I found out my T410s' AC adapter was the cause of the noises I complained and Lenovo sent me a second AC adapter which did exactly the same thing. I complained again and was told by IBM tech support that "they all do that."

Lucky for me though, I discovered that swapping the adapter with the aftermarket one from my T61 cured the problem so I hadn't thought about it since.

I see you've already got this over on the Lenovo forums, hopefully you'll get this resolved.

 

Oh he has. So have a lot of other people. Support is inconsistent there.

I love how they are completely silent on some problems. On others they do a PR tap dance. I guess it's the way of the world these days. Lenovo is no better or worse than a lot of companies.

But nobody will accuse them of being best in class for support either.

 

Shouldn't this thread have been appended here:

http://forum.notebookreview.com/len...ensy-noise-drives-me-crazy-2.html#post8409939

A little Cupertino perspective:

https://discussions.apple.com/thread/2334015

 

Well, that's because it isn't a support channel...

 

Nevermind. It's pointless discussing this here.

 

<shrug> Then your vision is cloudy as you can't get much clearer than paragraph 1 of the Lenovo Community Participation Rules. While some questions or issues may be addressed by Lenovo employees, there should be no expectation of official support in the forum. It's a peer-to-peer discussion forum.

 

Oh, I have looked at the lawyer approved "guidelines" on several occasions and I am clear on the purpose of the guidelines and the forum.

 

This "whine" is a pretty pervasive problem across many lines of laptops from many different brands (including, but not limited to, Thinkpads, Elitebooks, Latitudes, Macs, etc).

There are basically two solutions:
1.- Make the power settings changes that limit certain power states (as the Lenovo tech recommended).
2.- As John Ratsey mentioned, you could use an inert substance to cover some of the capacitor components on the motherboard (I believe that, and not the CPU, is responsible for the "whine").

Quite a while back, someone did post about doing #2 to his Elitebook. It worked, but needless to say, your warranty is void after doing so.

 

What percentage of the machines are affected? It must be a single digit percentage because if it was "pervasive", Intel would either need to fix it or a class action suit would eventually force someone to do something about it.

The conditions that keep getting described sound far from normal to me, but I have yet to hear this for myself so I really don't know.

 

One problem with high frequency sounds is that people's sensitivity to such frequencies varies and generally reduces with age. This phenomenon can sometimes be used to advantage (or disadvantage if you happen to be young).

John

 

A class action suit? Seriously?! What for?

(Also, in answer to your question: 100%).

 

100%? Really?

So all of the machines I've had have this issue and the original poster would hear it?

I guess I should be happy my ears have been properly conditioned by Marshall amps and speakers to tune out the high frequency.

 

From http://psychology.utoledo.edu/images/users/74/Audiograms_of_5_rodents.pdf:



Perhaps the OP has exceptional high-frequency hearing and variations in manufacturing are causing some system boards to resonate frequencies within the OP's hearing range (we know that Lenovo replaced the system board once and the OP is still able to hear it). Ideally Intel should have tried to place the frequency range up in the mouse territory. But I suspect mouse sympathizers within Intel have friends on ThinkPad-related forums and were reluctant to do so.

In all seriousness, what is unreasonable about the steps Lenovo has taken to address the OP's complaint? Mark Hopkins took the time to intervene over on Lenovo's forum and received a somewhat disengaged response. It's difficult to do much with that.

 

This thread has been derailed enough as it is.